Fault Management SME

As a Fault Management Engineer, resolve network and customer faults, manage critical outages, and ensure overall network integrity and performance. Performs proactive O&M, assesses network changes, and provides technical support to optimize network operations. Requires strong analytical, problem-solving, and operational skills, with participation in on-call rosters for critical situations.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Fault resolution of network and customer faults in a timely and efficient manner.
• Manage Critical Faults and Outages in the network, and perform Impact assessment of network configuration changes.
• Develop other team members to enhance their technical expertise, and will assess and mitigate the risk of any network changes.
• Create and update support documentation & will be monitoring of Projects and Change Requests with respect to network integrity.
• Verification of the implementation of network configuration changes in accordance with detailed designs
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Provide technical support to Operations in performance, capacity, and configuration to maintain and optimize Network performance.

Qualifications

Must-Have-

• 8+ years experience in telecommunications or related industry.
• Experience in Operations and preferably Managed Services.
• Any certifications: F5, CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA, JNCIP.
• Proven ability to work with others to meet common objectives and customer expectations.
• Able to work in a changing environment and able to adapt to these changes.
• Proven excellence in Planning, Leadership, Communication, Negotiation, Problem Solving, and Organizational influence.

Nice-To-Have:

• Takes initiative to resolve issues and find solutions creatively.
• Proven ability to see business processes through a customer lens.
• Comfortable communicating at all levels within the organization.