Fault Management SME

Role Overview: As a Fault Management Engineer, your main responsibility will be to resolve network and customer faults, manage critical outages, and ensure overall network integrity and performance. You will be performing proactive O&M, assessing network changes, and providing technical support to optimize network operations. Your strong analytical, problem-solving, and operational skills will be essential, and you may also participate in on-call rosters for critical situations. Key Responsibilities: - Resolve network and customer faults in a timely and efficient manner - Manage critical faults and outages in the network, and perform impact assessment of network configuration changes - Develop other team members to enhance their technical expertise and assess and mitigate the risk of any network changes - Create and update support documentation and monitor Projects and Change Requests with respect to network integrity - Verify the implementation of network configuration changes in accordance with detailed designs - Develop and support various O&M and Routine procedures and tools to assist in maintaining and improving network operations - Ensure operational acceptance of any new network elements commissioned into the network to avoid performance issues - Provide technical support to Operations in performance, capacity, and configuration to maintain and optimize network performance Qualifications Required: Must-Have: - 8+ years of experience in telecommunications or a related industry - Experience in Operations and preferably Managed Services - Certifications such as F5, CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIA, JNCIP - Proven ability to work with others to meet common objectives and customer expectations - Ability to work in a changing environment and adapt to these changes - Excellence in Planning, Leadership, Communication, Negotiation, Problem Solving, and Organizational influence Nice-To-Have: - Initiative to resolve issues and find creative solutions - Ability to see business processes through a customer lens - Comfortable communicating at all levels within the organization Note: The job description does not contain any additional details about the company.,