3 Support Documentation Jobs

As a Tech Support Executive/Business Developer at Tanzol Solution, you will play a crucial role in providing technical support to clients while utilizing your proficiency in Microsoft Excel. Tanzol Solution is a forward-thinking IT company known for its expertise in software development, web technologies, and IT infrastructure services. We are committed to delivering innovative solutions tailored to our clients" needs. Your primary responsibilities will include offering first-level technical support to clients through various channels such as phone, email, or ticketing system. You will troubleshoot and resolve hardware, software, and network issues efficiently. Utilizing your advanced Excel skills, you will generate reports, perform data analysis, and track support tickets and performance metrics. Additionally, you will work on creating and maintaining support documentation, FAQs, and internal knowledge bases. Collaboration with development and network teams to resolve issues promptly will be a key aspect of your role. You will also assist in preparing data summaries, charts, and pivot tables for both client and internal use. The ideal candidate for this role should possess a Bachelor's degree in any discipline and have 0-3 years of experience in tech support or IT helpdesk roles. Strong Excel skills, including proficiency in formulas, pivot tables, charts, VLOOKUP/XLOOKUP, and data formatting, are essential. Basic knowledge of computer networks, hardware, and software troubleshooting is required. Moreover, familiarity with ticketing systems like Jira, Freshdesk, or Zendesk, along with excellent written and verbal communication skills, is highly beneficial. A logical, problem-solving mindset, the ability to work under pressure, and good interpersonal skills are crucial for success in this role. Preferred qualifications include Excel certification and experience with automation tools such as Excel macros and Power Query. In return, Tanzol Solution offers a competitive compensation package, skill-building opportunities through Excel and IT certifications, a friendly work culture with a supportive team, and promising career growth within a rapidly expanding tech company. If you are ready to take on this exciting opportunity, please submit your updated resume to Jena.Jayashree@ciyatech.com. This is a full-time, permanent position suitable for both freshers and experienced professionals. Join us and be a part of our dynamic team dedicated to providing innovative IT solutions.,

You are invited to join our team as a Zoho Customer Support Engineer at Intuit Management Consultancy in Chennai, Tamil Nadu, India. As a Zoho Customer Support Engineer, your primary responsibility will be to provide exceptional customer support for the Zoho suite of applications. You will play a crucial role in addressing and resolving client issues, tracking and closing maintenance tickets, advising clients on important software updates, and collaborating with the technical team to troubleshoot and resolve technical issues. Your key responsibilities will include maintaining a high level of expertise in Zoho applications such as CRM, Projects, Desk, Books, and other related tools. You will communicate with clients to provide guidance on software updates and best practices, develop strong relationships with clients to provide tailored solutions, document support interactions, and provide training and support to clients to help them effectively use Zoho applications. To excel in this role, you should have in-depth experience and understanding of Zoho applications, strong business knowledge, proven experience in customer support, excellent problem-solving skills, strong communication and interpersonal skills, ability to work independently and as part of a team, strong organizational skills, and experience with ticketing systems and support documentation. Certification in Zoho applications, experience with other CRM or ERP systems, and knowledge of software development processes and methodologies are preferred qualifications. Join our team at Intuit Management Consultancy and help us deliver exceptional support to our valued clients, ensuring they get the most out of their Zoho applications. Xponential is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. If you are passionate about customer support, have a solid understanding of Zoho applications, and possess excellent problem-solving and communication skills, we encourage you to apply for the Zoho Customer Support Engineer position with us.,

You will be working as a Web Designer & Developer Intern, responsible for creating applications throughout the software development life cycle (SDLC). Your duties will include developing application testing procedures, updating existing applications to ensure security and functionality standards compliance, implementing testing tools for monitoring website performance, and assisting in updating application development policies to meet technical requirements. As a part of a leading digital marketing agency in Agra, you will collaborate with a team of online marketers, web designers, and developers to provide top-notch digital solutions for clients. The work culture is relaxed yet dedicated to achieving great results. Each team member contributes significantly to developing exceptional outcomes for clients by delivering services such as web design, coding, software recommendations, and digital consultancy. Your role as a Web Developer at InduTech involves working with the software application team to fulfill the business's digital objectives. You should have a solid grasp of content management platforms and the ability to translate business requirements into user-friendly features that enhance the website's impact in the industry. Responsibilities include updating current online applications, developing new website applications, and implementing usability testing processes to meet company standards. Qualifications required for this position include a Bachelor's Degree in Computer Science or related field, the capacity to create support documentation for new applications, strong teamwork skills, and proven expertise in the latest security and web development programming languages.,