Chief Risk Officer

Mobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses. As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, Mobikwik achieved a significant milestone with its Initial Public Offering (IPO), marking a new chapter in its journey of innovation & growth. With a mission to democratize financial inclusion, Mobikwik continues to transform how Indians manage their money, offering secure, seamless & user-friendly solutions that cater to a diverse range of financial needs.

Job Title: Chief Risk Officer

Location: Gurgaon

About the Role:

Enterprise Risk Management (ERM)

Responsibilities:

Enterprise Risk & Governance

• Define and lead the Enterprise Risk Management (ERM) Framework covering strategic, financial, operational, compliance, fraud, and cyber risks.
• Establish and maintain risk appetite and tolerance levels aligned with Board directives and regulatory expectations.
• Serve as Secretary to the Board’s Risk & Audit Committees, presenting dashboards, emerging risks, and actionable insights.

Payments & Transaction Risk (Core Focus)

• Provide deep oversight of payments risk across UPI, cards, wallets, BBPS, merchant acquiring, cross-border flows, and payout ecosystems.
• Strengthen onboarding controls (KYC/KYB, merchant underwriting, synthetic ID detection).
• Implement advanced transaction monitoring: rules engines, velocity limits, device fingerprinting, behavioural analytics, anomaly detection.
• Oversee disputes, chargebacks, and merchant fraud, driving root-cause fixes and recovery strategies.
• Balance secure yet frictionless journeys for customers and merchants.

Fraud & Financial Crime

• Lead fraud risk management across consumer and merchant channels.
• Monitor emerging fraud patterns (UPI/social engineering scams, mule accounts, merchant collusion, synthetic identities, phishing).
• Ensure strong AML/CFT programs including suspicious transaction monitoring, reporting, and FIU engagement.
• Align fraud prevention with global best practices and RBI expectations.

Credit, Operational & Regulatory Risk

• Oversee credit risk controls across digital lending, and merchant credit lines.
• Establish operational risk frameworks covering process risk, outsourcing/vendor risk, and business continuity.
• Ensure full compliance with RBI Master Directions (KYC, PPI, BNPL, Digital Lending), data protection laws, and statutory reporting.

Technology, Analytics & Risk Infrastructure

• Oversee deployment of fraud monitoring and risk management platforms (Actimize, Falcon, SAS, Feedzai, ML models).
• Partner with Data Science & Engineering to embed real-time risk scoring into onboarding, payments, and merchant flows.
• Build predictive dashboards and KRIs for early warning signals and Board reporting.

Requirements :

• Experience: 15+ years of progressive leadership in Risk, Fraud, Financial Crime, or Cybersecurity roles, with significant senior experience in fintechs, payment companies, or banks.