Chat Representative

About HighRadius

HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company which leverages Artificial Intelligence-based Autonomous Systems to help companies automate Accounts Receivable and Treasury processes.

The HighRadius products like Integrated Receivables platform and RadiusOne AR suite reduce cycle times in order-to-cash processes by automating receivables and payment processes across credit, electronic billing and payment processing, cash application, deductions, and collections. With offices located in the USA, UK and India, our products provide value to a wide range of customers and are especially relevant to industries like consumer products, manufacturing, distribution, energy, and others that sell products or provide a service to other businesses.

About the Role

As a Chat Marketing Specialist, your primary responsibility will be interacting with website

visitors through an automated chat system. You will need to have a deep understanding of

the website architecture, HighRadius’ products, services, and offerings. You should be able to

have a real-time meaningful conversation with a website visitor based on outbound messaging or inbound requests. One of the most important aspects would include providing relevant information to the website visitors to generate high quality marketing leads (MQLs). Essential duties of the position:

● Understanding website visitor's profiles based on their past to present interaction on the

website and other sources of information about the visitor

● Responding to visitor's inbound sales queries

● Sending outbound messages to the website visitors taking into account current website

activity, past interactions, information on file, etc.

● Ability to have meaningful process related conversations with a visitor to generate

MQLs who are interested in a conversation with the sales team

● Collaborating with other teams inside sales, direct sales, customer success, partners,

and others based on the requirement

● Analyzing visitor interactions to identify trends, common issues, and opportunities for

process improvement

● Updating the chatbot's responses and knowledge base as needed to ensure accuracy

and relevance

Desired requirements:

● Graduation in any field

● 2-3 years of experience in sales/inside sales, non-voice customer service (through live chat), technical support, and related fields is preferred

● Prior experience of working on sales chatbot platforms like Qualified, Drift etc. will be a huge plus

● Digital and tech-savvy with strong written and verbal communication skills

● Should be able to multitask and be comfortable using Salesforce CRM

● Open to work in rotational shifts, 24X5 in a target-driven environment

About HighRadius and the Role of the Website Chatbot in our Digital Marketing Strategy:

HighRadius is - a Fintech Unicorn, a centaur (>$100 Million ARR), and a Gartner Magic Quadrant leader 👋 We - are building "autonomous" finance software 💡 Process Trillions (with a T) of $ of the worth of financial data 💵 Have the trust of 700+ fortune companies, including Unilever and Google. HighRadius was bootstrapped for 10+ years Then, we raised $475 million 🙌

We have the "frugality" of a bootstrapped company and an "ambition" to build a long-lasting company beyond IPO Chatbot strategy plays a pivotal role in HighRadius’ lead generating motion, and hence drives high ARR for the company. This is also a channel which requires continuous innovation. Hence, it is expected that this coveted team has the ability to think on their accurately assess the incoming visitor’s intent and give the best possible direction to the visitor by converting them into the sales funnel

What You’ll Get

• Competitive salary.
• Fun-filled work culture (https://www.highradius.com/culture/)
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.