As a Team Leader (English) based in Jaipur, you will be responsible for leading and managing a team to achieve campaign targets. Your key responsibilities will include monitoring and enhancing team performance through coaching and feedback, ensuring adherence to quality standards and process guidelines, handling escalations and resolving issues effectively, and collaborating with other departments to ensure smooth operations. Additionally, you will be expected to prepare reports on team performance and productivity. To excel in this role, you must possess excellent communication skills (verbal and written), strong leadership and team management abilities, and the ability to handle pressure and meet deadlines. Analytical and problem-solving skills will also be crucial for success in this position. The ideal candidate should be result-driven with a focus on quality, flexible and adaptable to dynamic work environments, and have a collaborative mindset with a proactive approach. This full-time, permanent position offers a competitive compensation of up to 7 LPA and benefits including health insurance, life insurance, and Provident Fund. The role involves working in rotational shifts, including night shift, UK shift, and US shift, with a performance bonus. If you have a passion for leadership and training for international processes, and meet the minimum requirement of 1 year of experience in training for an international process, we encourage you to apply for this exciting opportunity.,
As a Team Leader (English) based in Jaipur, you will be responsible for leading and managing a team to achieve campaign targets. Your role will involve monitoring and enhancing team performance through coaching and feedback, ensuring adherence to quality standards and process guidelines, handling escalations and resolving issues effectively, as well as collaborating with other departments to ensure smooth operations. Additionally, you will be expected to prepare reports on team performance and productivity. To excel in this role, you must possess excellent communication skills (both verbal and written), strong leadership and team management abilities, the ability to handle pressure and meet deadlines, as well as analytical and problem-solving skills. Desired traits include being result-driven with a focus on quality, being flexible and adaptable to dynamic work environments, and having a collaborative mindset with a proactive approach. The ideal candidate should have a minimum of 1 year of experience in training for an international process. The role involves working in rotational shifts with 6 days working and offers compensation of up to 7 LPA. The job types available are full-time and permanent, with benefits including health insurance, life insurance, and provident fund. The schedule includes night shift, rotational shift, UK shift, and US shift, with a performance bonus available. If you are passionate about leadership and have a proven track record in international processes, we encourage you to apply for this exciting opportunity. Join us in our dynamic work environment and make a difference as a key member of our team.,
As a Customer Service Representative, you will be responsible for providing exceptional customer support through both voice and non-voice channels. Your primary duties will include addressing client inquiries, following up with customers to ensure their needs are met, and achieving assigned targets within specified timelines while maintaining high-quality standards. It is essential to have excellent English communication skills, both verbal and written, along with the ability to handle customer interactions promptly and accurately. To excel in this role, you should acquire a deep understanding of the products and services offered by our clients. You will be required to log all customer interactions meticulously using the designated tools and processes. For non-voice profiles, a good typing speed is crucial. Candidates with prior experience in customer support roles or related fields are preferred, but freshers with a strong command of spoken English are also encouraged to apply. Applicants for this position must be between 18 and 32 years old. Upon completion of the application process, a verbal English assessment will be conducted automatically. Only individuals with outstanding English communication skills will be considered for this role. Additionally, individuals with experience in customer care, call center operations, BPO services, and related roles are highly recommended to apply. The job offers full-time employment with permanent status and is open to freshers as well. The work schedule may include day shifts, night shifts, rotational shifts, and UK shifts, providing flexibility to the employees. In terms of benefits, the position offers health insurance, life insurance, and Provident Fund coverage. The ideal candidate should have completed Higher Secondary (12th Pass) education and have at least one year of work experience in customer service. Proficiency in English is mandatory for this role. If you are passionate about delivering exceptional customer service, have excellent English communication skills, and meet the specified criteria, we encourage you to apply for this exciting opportunity. For further inquiries or to apply, please contact Mounika at 9390968324. (Note: This job description is subject to change based on business requirements and may be updated periodically.),
As a Customer Service Representative, you will be responsible for providing exceptional customer support through both voice and non-voice channels. Your primary goal will be to interact with clients, address their inquiries, and ensure their needs are met effectively and efficiently. You will be expected to achieve assigned targets within specified timelines while maintaining high-quality standards. To excel in this role, you must possess excellent English communication skills, both verbal and written. While a background in customer service is preferred, freshers with a strong command of the English language are also encouraged to apply. It is essential to have a good understanding of the client's products and services to provide accurate information to customers. Key responsibilities include acquiring in-depth product knowledge, logging customer interactions accurately, and identifying solutions based on established procedures. For non-voice profiles, a good typing speed is required to maintain productivity levels. Candidates with experience in various customer-centric roles such as customer care specialist, call center representative, customer service manager, or international tech support representative are highly encouraged to apply. Please note that an English assessment will be conducted post-application, and only individuals with proficient English skills will be considered. This is a full-time, permanent position with opportunities for growth and development. The work schedule may involve day shifts, night shifts, rotational shifts, or UK shifts based on operational requirements. The benefits package includes health insurance, life insurance, and Provident Fund contributions. If you meet the age criteria (18-32) and possess the necessary language proficiency and customer service experience, we invite you to apply for this rewarding opportunity to join our dynamic team.,
As an International Customer Service Executive, you will be responsible for providing excellent customer service to clients from various countries. We are looking for candidates who can join immediately and possess outstanding communication skills in English. The ideal candidate should be a graduate or hold an undergraduate degree with relevant work experience. The maximum age limit for this position is 38 years. This is a full-time job that requires you to work from the office. You will be offered a competitive salary package based on your experience level. Freshers can expect a CTC of 3.00 LPA, while those with customer service experience can earn up to 7.00 LPA with a hike on their last salary. The job may involve working in day shifts, rotational shifts, night shifts, UK shifts, or US shifts. In addition to the salary, you will also receive benefits such as health insurance, life insurance, internet reimbursement, and provident fund. There is a provision for performance bonuses based on your work performance. To be considered for this role, you should have at least 1 year of total work experience, with a minimum of 1 year in a BPO setting. Proficiency in English is a must for this position. The work location for this job is in person, and remote work is not available. If you meet the above requirements and are ready to deliver exceptional customer service, apply now for this exciting opportunity.,