Customer Service Team Leader

As a Team Leader (English) based in Jaipur, you will be responsible for leading and managing a team to achieve campaign targets. Your role will involve monitoring and enhancing team performance through coaching and feedback, ensuring adherence to quality standards and process guidelines, handling escalations and resolving issues effectively, as well as collaborating with other departments to ensure smooth operations. Additionally, you will be expected to prepare reports on team performance and productivity. To excel in this role, you must possess excellent communication skills (both verbal and written), strong leadership and team management abilities, the ability to handle pressure and meet deadlines, as well as analytical and problem-solving skills. Desired traits include being result-driven with a focus on quality, being flexible and adaptable to dynamic work environments, and having a collaborative mindset with a proactive approach. The ideal candidate should have a minimum of 1 year of experience in training for an international process. The role involves working in rotational shifts with 6 days working and offers compensation of up to 7 LPA. The job types available are full-time and permanent, with benefits including health insurance, life insurance, and provident fund. The schedule includes night shift, rotational shift, UK shift, and US shift, with a performance bonus available. If you are passionate about leadership and have a proven track record in international processes, we encourage you to apply for this exciting opportunity. Join us in our dynamic work environment and make a difference as a key member of our team.,