A quality engineer is a professional responsible for developing, implementing, and maintaining quality standards to ensure that a company's products or services meet regulatory requirements and customer expectations Key roles and responsibilities Create and implement quality standards : Design and implement quality control systems and inspection protocols for products and manufacturing processes. Conduct inspections and audits : Perform regular audits and tests of materials, equipment, and processes to verify compliance with established standards like ISO 9001, Six Sigma, or industry-specific regulations. Perform root cause analysis : Investigate product and production issues to identify the source of defects or inconsistencies and develop corrective and preventive action (CAPA) plans. Analyze data and report findings : Use statistical tools and data analysis to monitor quality performance, identify trends, and prepare detailed reports for management and other teams. Drive continuous improvement : Apply methodologies like Lean and Six Sigma to optimize processes, reduce waste, and enhance overall efficiency and product quality. Collaborate with cross-functional teams : Work closely with design, manufacturing, procurement, and supplier teams to build quality into every stage of the production life cycle. Job Types: Full-time, Permanent Pay: ₹18,469.32 - ₹45,797.64 per month Benefits: Provident Fund Work Location: In person
Key responsibilities Staff management: Supervise and mentor employees, create work schedules, and assist with hiring, training, and performance evaluation. Operations: Oversee daily operations to ensure smooth workflow, implement company policies, and handle administrative tasks. Customer service: Ensure customer satisfaction, handle complaints and questions, and resolve issues in a professional manner. Financial and inventory management: Assist with budgets, monitor expenses, manage inventory levels, and ensure the business is properly stocked. Leadership and strategy: Provide leadership to the team, help implement strategies for improvement, and support the manager in achieving business goals. Required skills Strong leadership and team management skills. Excellent communication and interpersonal skills. Effective problem-solving and decision-making abilities. Ability to multitask and work in a fast-paced environment. Proficiency in business management software and Microsoft Office. Job Types: Full-time, Permanent Pay: ₹419,134.87 - ₹1,491,570.25 per year Benefits: Provident Fund Work Location: In person
Key Responsibilities Lead, motivate, and support a team of customer service representatives Monitor daily team performance and ensure service targets (KPIs/SLAs) are met Handle escalated or complex customer inquiries and complaints Coach, train, and mentor team members to improve skills and confidence Conduct regular performance reviews and provide constructive feedback Ensure company policies, procedures, and customer service standards are followed Assist with scheduling, attendance tracking, and workload management Collaborate with management to improve processes and customer experience Prepare reports on team performance and customer trends Required Skills and Qualifications Proven experience in customer service, with leadership or supervisory experience preferred Strong communication and interpersonal skills Ability to motivate and manage a team effectively Excellent problem-solving and conflict-resolution skills Good organizational and time-management abilities Comfortable using customer service software and basic reporting tools Ability to remain calm and professional under pressure Job Type: Full-time Pay: ₹19,291.00 - ₹50,454.27 per month Benefits: Provident Fund Work Location: In person