Customer Service Team Leader

As a Team Leader (English) based in Jaipur, your primary responsibility will be to lead and manage a team to achieve campaign targets. This will involve monitoring and enhancing team performance through coaching and feedback, ensuring adherence to quality standards and process guidelines, handling escalations, resolving issues effectively, and collaborating with other departments for smooth operations. Furthermore, you will be tasked with preparing reports on team performance and productivity. Key Responsibilities: - Excellent communication skills (both verbal and written) are essential for this role. - Strong leadership and team management abilities are required. - Ability to handle pressure, meet deadlines, and possess analytical and problem-solving skills. - Desired traits include being result-driven, focusing on quality, being flexible and adaptable, and having a collaborative mindset with a proactive approach. Qualifications Required: - Minimum of 1 year of experience in training for an international process. If you have a passion for leadership and a proven track record in international processes, we invite you to apply for this exciting opportunity. Become a key member of our team and contribute to our dynamic work environment. As a Team Leader (English) based in Jaipur, your primary responsibility will be to lead and manage a team to achieve campaign targets. This will involve monitoring and enhancing team performance through coaching and feedback, ensuring adherence to quality standards and process guidelines, handling escalations, resolving issues effectively, and collaborating with other departments for smooth operations. Furthermore, you will be tasked with preparing reports on team performance and productivity. Key Responsibilities: - Excellent communication skills (both verbal and written) are essential for this role. - Strong leadership and team management abilities are required. - Ability to handle pressure, meet deadlines, and possess analytical and problem-solving skills. - Desired traits include being result-driven, focusing on quality, being flexible and adaptable, and having a collaborative mindset with a proactive approach. Qualifications Required: - Minimum of 1 year of experience in training for an international process. If you have a passion for leadership and a proven track record in international processes, we invite you to apply for this exciting opportunity. Become a key member of our team and contribute to our dynamic work environment.