9496 Chat Jobs - Page 3

This posting is for one of our International Clients. About the Role We’re creating a new certification: Inside Gemini: Gen AI Multimodal and Google Intelligence (Google DeepMind) . This course is designed for technical learners who want to understand and apply the capabilities of Google’s Gemini models and DeepMind technologies to build powerful, multimodal AI applications. We’re looking for a Subject Matter Expert (SME) who can help shape this course from the ground up. You’ll work closely with a team of learning experience designers, writers, and other collaborators to ensure the course is technically accurate, industry-relevant, and instructionally sound. Responsibilities As the SME, you’ll partner with learning experience designers and content developers to: Translate real-world Gemini and DeepMind applications into accessible, hands-on learning for technical professionals. Guide the creation of labs and projects that allow learners to build pipelines for image-text fusion, deploy Gemini APIs, and experiment with DeepMind’s reinforcement learning libraries. Contribute technical depth across activities, from high-level course structure down to example code, diagrams, voiceover scripts, and data pipelines. Ensure all content reflects current, accurate usage of Google’s multimodal tools and services. Be available during U.S. business hours to support project milestones, reviews, and content feedback. This role is an excellent fit for professionals with deep experience in AI/ML, Google Cloud, and a strong familiarity with multimodal systems and the DeepMind ecosystem. Essential Tools & Platforms A successful SME in this role will demonstrate fluency and hands-on experience with the following: Google Cloud Platform (GCP) Vertex AI (particularly Gemini integration, model tuning, and multimodal deployment) Cloud Functions, Cloud Run (for inference endpoints) BigQuery and Cloud Storage (for handling large image-text datasets) AI Platform Notebooks or Colab Pro Google DeepMind Technologies JAX and Haiku (for neural network modeling and research-grade experimentation) DeepMind Control Suite or DeepMind Lab (for reinforcement learning demonstrations) RLax or TF-Agents (for building and modifying RL pipelines) AI/ML & Multimodal Tooling Gemini APIs and SDKs (image-text fusion, prompt engineering, output formatting) TensorFlow 2.x and PyTorch (for model interoperability) Label Studio, Cloud Vision API (for annotation and image-text preprocessing) Data Science & MLOps DVC or MLflow (for dataset and model versioning) Apache Beam or Dataflow (for processing multimodal input streams) TensorBoard or Weights & Biases (for visualization) Content Authoring & Collaboration GitHub or Cloud Source Repositories Google Docs, Sheets, Slides Screen recording tools like Loom or OBS Studio Required skills and experience: Demonstrated hands-on experience building, deploying, and maintaining sophisticated AI powered applications using Gemini APIs/SDKs within the Google Cloud ecosystem, especially in Firebase Studio and VS Code. Proficiency in designing and implementing agent-like application patterns, including multi-turn conversational flows, state management, and complex prompting strategies (e.g., Chain-of Thought, few-shot, zero-shot). Experience integrating Gemini with Google Cloud services (Firestore, Cloud Functions, App Hosting) and external APIs for robust, production-ready solutions. Proven ability to engineer applications that process, integrate, and generate content across multiple modalities (text, images, audio, video, code) using Gemini’s native multimodal capabilities. Skilled in building and orchestrating pipelines for multimodal data handling, synchronization, and complex interaction patterns within application logic. Experience designing and implementing production-grade RAG systems, including integration with vector databases (e.g., Pinecone, ChromaDB) and engineering data pipelines for indexing and retrieval. Ability to manage agent state, memory, and persistence for multi-turn and long-running interactions. Proficiency leveraging AI-assisted coding features in Firebase Studio (chat, inline code, command execution) and using App Prototyping agents or frameworks like Genkit for rapid prototyping and structuring agentic logic. Strong command of modern development workflows, including Git/GitHub, code reviews, and collaborative development practices. Experience designing scalable, fault-tolerant deployment architectures for multimodal and agentic AI applications using Firebase App Hosting, Cloud Run, or similar serverless/cloud platforms. Advanced MLOps skills, including monitoring, logging, alerting, and versioning for generative AI systems and agents. Deep understanding of security best practices: prompt injection mitigation (across modalities), secure API key management, authentication/authorization, and data privacy. Demonstrated ability to engineer for responsible AI, including bias detection, fairness, transparency, and implementation of safety mechanisms in agentic and multimodal applications. Experience addressing ethical challenges in the deployment and operation of advanced AI systems. Proven success designing, reviewing, and delivering advanced, project-based curriculum and hands-on labs for experienced software developers and engineers. Ability to translate complex engineering concepts (RAG, multimodal integration, agentic patterns, MLOps, security, responsible AI) into clear, actionable learning materials and real world projects. 5+ years of professional experience in AI-powered application development, with a focus on generative and multimodal AI. Strong programming skills in Python and JavaScript/TypeScript; experience with modern frameworks and cloud-native development. Bachelor’s or Master’s degree in Computer Science, Data Engineering, AI, or a related technical field. Ability to explain advanced technical concepts (e.g., fusion transformers, multimodal embeddings, RAG workflows) to learners in an accessible way. Strong programming experience in Python and experience deploying machine learning pipelines Ability to work independently, take ownership of deliverables, and collaborate closely with designers and project managers Preferred: Experience with Google DeepMind tools (JAX, Haiku, RLax, DeepMind Control Suite/Lab) and reinforcement learning pipelines. Familiarity with open data formats (Delta, Parquet, Iceberg) and scalable data engineering practices. Prior contributions to open-source AI projects or technical community engagement. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: PMO . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com. Job Description Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel. Responsible for responding to customers in an efficient and professional manner. Meets expectations regarding productivity as defined by the process or manager. Escalates necessary cases to the right level within the defined LOB (Line Of Business) Ensures compliance with all company and departmental policies, procedures, and guidelines. May be required to perform other tasks as requested, assigned, or directed. Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels. Flexibility to work extended hours with minimal notice during high volumes. Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday) Qualifications Self-motivated with excellent communication skills with experience in US bases voice process. Innovative and self-starter Ability to work with minimum supervision. Demonstrated ability to work in a fast-paced environment. Ability to provide response for simple to complex queries and deliver customer delight. Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MS Teams Support Engineer At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Microsoft Teams support, Escalation management, Vendor management, Service/Change management and service roadmap deployment evaluations. Your Key Responsibilities Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Chat & Meetings, Audio conference, Microsoft Copilot and Teams Health monitoring Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs Responsible for handling Level 3 service requests and operational activities Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Coordination with different escalation teams during high-risk Incidents or Projects Adheres to engineering methodologies, standards, and leading practices Provide feedback regarding engineering methodologies and various user requirements Produce accurate, brief, and clearly written documents tailored to audience needs and expectations Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Execution of application environment tasks as required for incident resolution Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents Follow-up & respond to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management Ensures all work is carried out and documented in accordance with required standards, methods and procedures Responsible for assisting senior team members in research and development of new products and technologies Root cause analysis and service improvement solutions Skills And Attributes For Success Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e., PSTN carriers, Cloud, MS, IBM) for escalation of issues Demonstrates analytical and systematic approach to problem solving Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences Personal drive to improve and develop as well as ability to improve work processes, find automation opportunities and areas for improvement Responsible to plan, schedule and monitor work activities to meet time and quality targets Responsible to absorb rapidly new technical information, business acumen, and apply it effectively Outstanding management, interpersonal, communication, and organizational skills Flexibility to adjust to multiple demands, work shift priorities, ambiguity, and rapid change Demonstrable basic knowledge of key products such as Skype for Business, Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Microsoft Windows Basic understanding of networking/LAN/WAN & SDWAN concepts including but not limited to Quality of Service, Call Admission Control Basic knowledge in analytical tools and monitoring tools and usage of those tools Knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments General understanding of various IT security concepts as they relate to production environments 10-15 years of related work experience Flexibility with rotational shifts will be an added advantage Other Details Participate in a variable shift pattern/On-Call rotation as needed Flexibility in scheduling with a willingness to work extra non-standard hours to meet business demands Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines, with demonstrable productivity What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Description: We are looking for a skilled and passionate full-stack developer (or development team) to build a modern, scalable eCommerce website and mobile application (Android & iOS) from scratch. The ideal candidate should have experience in developing user-friendly, responsive eCommerce platforms with integrated payment systems, admin dashboards, product management, and customer engagement tools. Key Responsibilities: Develop a fully responsive eCommerce website with dynamic product listing, filtering, and search. Create a mobile app (Android & iOS) with similar functionality and seamless UX. Integrate payment gateways , user authentication, and order management systems. Develop admin panel for inventory, order, user, and content management. Ensure cross-browser compatibility, mobile responsiveness, and security best practices. Optimize performance and maintain the platform post-launch. Requirements: Proven experience with eCommerce platforms (custom-built or frameworks like Shopify, Magento, WooCommerce, etc.). Proficiency in front-end (HTML, CSS, JavaScript, React/Angular/Vue) and back-end (Node.js / PHP / Python / Laravel, etc.) technologies. Mobile development experience with Flutter / React Native / Kotlin / Swift . Experience with databases like MySQL / MongoDB / Firebase . Familiarity with API integration , cloud hosting (AWS, GCP, etc.) , and DevOps practices is a plus. Ability to work independently and meet project deadlines. Preferred Skills: UI/UX Design Knowledge SEO and performance optimization Experience with push notifications, chat support, and analytics tools Salary/Compensation: Negotiable based on experience and project scope How to Apply: Please share your resume, portfolio, links to apps/websites you've built , and expected timeline and budget for a basic to mid-range eCommerce solution. 📧 Email: ajaykumaralahari@insoftica.com 🌐 Website: www.insoftica.com Show more Show less

Start Your Career with Top BPO Companies Join JobShop Today! India’s leading BPO hiring agency is now onboarding candidates for multiple international and domestic customer support roles. Apply Now for Voice & Chat Support Roles! Call HR Naim at 7406686000 to apply. Job Openings: We're hiring for various customer support processes – International Voice, Domestic Voice & International Chat. Role Highlights: Manage incoming and outgoing customer service calls. Resolve customer concerns related to accounts, payments, and broadband services. Provide timely and accurate support, maintaining professionalism and empathy. Pay Package: Earn between 2.5 LPA to 5.5 LPA 1-way cab facility available for shift convenience Attractive performance-based incentives What We Look For: Great communication and problem-solving skills Freshers welcome! Prior experience in support roles is a plus Willingness to work in a fast-paced, team-oriented environment Why Join Us? Career growth in Service & Operations Continuous learning and on-the-job support Transportation support for specific shifts Incentives and recognition based on your performance Grab this opportunity today! Call Naim at 7406686000 and get started with your interview process.

Your Path Begins Here Job Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail Answer questions about hotel facilities/services and room accommodations in a professional manner Job Requirement University Degree/ Higher Diploma in Hospitality or related disciplines Relevant experience in a sizeable hotel is preferrable Demonstrate good interpersonal and customer service skills Good command of written and spoken Chinese and English Navigate Your Future at Renaissance Hotels At Renaissance® Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. To Apply Now , please send your resume to Human Resources Department at hrd.hkghv@renaissancehotels.com; or go to Marriott International Career Website. Human Resources Department 1 Harbour Road, Wanchai, Hong Kong T (852) 2802 8888 F (852) 2131 0660 Whatsapp (852) 6827 0729 Chat, engage and follow us on social media. Facebook Twitter LinkedIn Instagram @lifeatmarriott on Snapchat Visit renaissancehotels.com/careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful. Show more Show less

Job Overview: We are seeking a skilled Salesforce CX (Service Cloud) Business Analyst to bridge the gap between business stakeholders and technical teams by gathering, analyzing, and documenting business requirements, translating them into scalable Salesforce Service Cloud solutions. This role plays a critical part in delivering enhanced customer experience (CX) capabilities, optimizing service operations, and driving user adoption. The ideal candidate brings strong expertise in Service Cloud processes, customer service operations, CRM best practices, and Salesforce platform knowledge, along with excellent communication, analytical, and stakeholder management skills. Key Responsibilities: Work closely with business stakeholders, service operations teams, and product owners to gather and analyze requirements related to customer service operations, case management, knowledge management, and omni-channel support. Conduct requirements workshops, interviews, surveys, and business process mapping to document as-is and to-be processes. Translate business requirements into clear, detailed user stories, functional specifications, and acceptance criteria. Collaborate with Salesforce developers, architects, and admins to validate technical solutions against business needs. Configure declarative features in Salesforce (Flows, Validation Rules, Assignment Rules, Page Layouts) as needed to support small enhancements or proof of concepts. Assist in prioritizing the product backlog, identifying quick wins, and defining MVP scope. Test solutions by defining and executing test cases, supporting UAT, and validating deliverables align with business expectations. Facilitate change management, user training, and adoption plans by preparing training materials, conducting demos, and providing user support. Serve as subject matter expert (SME) for Salesforce Service Cloud functionality, staying updated on platform enhancements and advising stakeholders on potential impacts and opportunities. Support data analysis, cleansing, and migration activities during implementation or enhancement projects. Prepare and maintain process documentation, requirement traceability matrices, and functional design documents. Act as a liaison between business and technical teams to ensure clear communication and alignment throughout the project lifecycle. Collaborate with QA teams to ensure quality deliverables and smooth defect triaging. Participate in sprint planning, reviews, retrospectives in Agile environments. Must-Have Skills: 7-10 years of Business Analyst experience, with at least 3+ years focused on Salesforce Service Cloud or CRM implementations. Strong knowledge of Service Cloud capabilities: Case Management, Omni-Channel, Knowledge Management, Entitlement Management, Service Console, Live Agent/Chat. Proven ability to gather, analyze, and document business requirements for customer service operations and translate them into Salesforce solutions. Hands-on experience with writing user stories, functional specifications, process flows, and acceptance criteria. Experience in conducting UAT, defining test scenarios, and supporting defect resolution. Strong understanding of Salesforce security model, profiles, roles, permission sets, and data visibility. Familiarity with declarative Salesforce configuration (Page Layouts, Record Types, Validation Rules, Flows). Excellent stakeholder management, facilitation, and communication skills to collaborate across business and technical teams. Strong analytical mindset and problem-solving skills to understand business needs and propose feasible solutions. Experience working in Agile/Scrum environments, participating in sprint ceremonies and backlog grooming. Ability to create process maps, wireframes, or mockups to visualize solutions. Good-to-Have Skills: Salesforce Administrator or Service Cloud Consultant certification. Familiarity with Salesforce reporting and dashboards, Einstein Analytics (CRM Analytics). Exposure to CTI integrations, Digital Engagement channels (WhatsApp, Facebook Messenger, SMS). Knowledge of Experience Cloud (Communities) for customer/partner self-service portals. Understanding of Field Service Lightning (FSL) or Salesforce Industries (Vlocity) concepts. Experience working with third-party AppExchange solutions for Service Cloud enhancement. Basic understanding of APIs, integration concepts, middleware (e.g., MuleSoft). Exposure to DevOps tools for Salesforce (Copado, Gearset) or familiarity with metadata deployments. Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Weblogic App Server . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: WebLogic Admin . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: WebLogic Admin . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Company Description At Onvo AI, we are specializing in AI-powered dashboards and data visualizations. Our platform enables teams to create engaging data visualizations and dashboards within their products using natural language queries and automatic insights. With support for various data sources and seamless integration into internal systems and customer-facing platforms, Onvo AI streamlines analytics workflows for startups and enterprises alike. About This Role Ever wanted to build something epic from the ground up? This is your moment. As Onvo AI's Founding SDR , you’ll be the architect of our outbound engine - experimenting, iterating, and owning your impact from day one. No corporate drama, no legacy ladder, just pure fast paced startup magic. What You’ll Be Doing Scout potential accounts and leads - reach out to CTOs, VPs, and tech leads. Run multi channel campaigns - craft emails that catch interest, LinkedIn messages that resonate, and phone calls that convert. Chat with prospects - turn inbound leads into qualified discovery calls. Work alongside the founders - ensure every lead smoothly enters our sales pipeline. Define who’s our ideal customer - build and refine our sales playbook. Share what you hear - pass feedback to our product and marketing teams to level up our pitch and features Who You Are Motivated to gain SDR/BDR experience in B2B technical sales, ideally with data analytics, BI, or developer tools. Comfortable with using tools like Apollo, Notion and other sales and outreach platforms. Confident in identifying and messaging potential buyers and picking up the phone. Clear communicator who can explain tech stuff simply. A self starter, ready for the chaos of a growing startup. Why Join Us Small team, big impact where your work directly shapes our product Opportunity to work with cutting edge tools and shape infrastructure from the ground up Fast paced, no red tape, and room to grow with us Competitive equity package and uncapped commissions structure, giving you ownership in our journey Fully remote work environment, offering flexibility and autonomy Compensation & Equity Monthly Salary: INR 15,000 – INR 20,000 (based on experience and skills) Commissions: Uncapped, Around INR 60,000 to INR 180,000 per closed deal Equity: Will be decided post-joining, based on performance and contribution to the company’s growth If you're excited to be the first SDR, ready to learn, test things, and grow fast - this is your moment. Let's build something epic together! 🎉 Show more Show less

About The Internet Folks 🚀 The Internet Folks is a crazy, fun, and tea-loving team of developers, designers, and innovators who do not just code their products but shape them with love. We believe that people come first and that’s why we prioritize growth of our team members above product and profit. We've seen firsthand the positive impact that prioritizing our people can have - just check out our impressive track record of delivering 8 products to large enterprises including Fortune 500. But we're not just all business – we know how to have a good time too. Whether it's sharing a few jokes over coffee or celebrating a big win, we love to have fun and keep things light. (Don’t believe us? Check this - https://bit.ly/tif-in-goa-2022) We are based out of Bhopal and are keen to include a few passionate individuals who feel they are not getting opportunities of their calibre and interest. If you're ready to join a team working on the next big thing in the SaaS category, we'd love to hear from you. So don't be shy – apply now and let's chat! About the Job Role: Responsibilities Design high-impact output for web pages, marketing assets, tutorials and paid ads. Incorporate motion graphics, special effects, music, captions, layovers, and sound effects to enhance the video's impact. Use AI tools (text-to-speech, motion AI, auto-script) to streamline workflows and boost output. Work closely with designers and marketers to conceptualize and execute video projects. Elevate static designs into dynamic, engaging animations that demand attention. Must have: Proficiency in Adobe After Effects, Premiere Pro, or equivalent motion design tools. Creative mindset with an ability to take feedback and improve rapidly. Interest in exploring new tools and trends like HeyGen, AI-driven design workflows, etc. Strong sense of timing, pacing, and animation fundamentals. (Bonus) Familiarity with Figma and Canva Love for Pizza and Chai (Coffee will do too!) Additional Notes Portfolio submission showcasing your previous work in video editing, especially promotional videos, is mandatory. You may be required to complete an editing assignment as part of the selection process. Duration: 6 months Initial Earning: PPO opportunity, Up to ₹10,000/ month stipend, mentorship, work on real-life projects with guidance, slack channel to share and receive memes (ﾉ◕ヮ◕)ﾉ*:･ﾟ Show more Show less

Test Strategy & Plan Map user stories (DPR, Mess QR, Leave, Incident, Material Req, HR) to acceptance criteria. Define the “shift-left” gates: PR smoke ➝ nightly regression ➝ pre-release performance ➝ post-deploy canary. Automated Functional Testing Build PyTest-BDD suites against ERPs REST UI & bot chat flows. Mock WhatsApp Cloud API via WireMock ; replay Meta payloads in CI. API Contract & Schema Tests Use Pact (Python) for Bot ⇄ Worker message schemas; enforce in GitHub Actions. Validate EventBridge / Kafka events against Confluent Schema Registry. Performance & Load k6 scripts for Bot API (5 k RPS) and Kafka throughput. Locust browser flows (100 concurrent users) against ERP Desk. Publish SLO dashboards in Grafana. Master Test Orchestrator Write a single Makefile / tox entry that: make ci → spins ephemeral EKS namespace ➝ seeds test data ➝ runs full suite ➝ tears down. Integrate with GitHub Actions reusable workflow. Chaos & DR Drills Inject RDS fail-over, MSK broker stop, and Redis node kill; assert that tests still pass or alert. SOP & Documentation Produce “QA Run-book” wiki: pipeline diagrams, how to add a test, how to debug failures. Checklist for each release: tag, run pipeline, sign-off matrix. Knowledge Transfer Conduct two 2-hour remote workshops: “Writing a new test in 15 minutes” and “Reading Grafana QA dashboards.” Deliverables & Timeline Zero critical regressions escape to production during 90-day window. < 15 min PR gate; nightly regression under 45 min. < 2 h / month maintenance on test scripts (measured by Jira log). All new features merge only when green master pipeline . Must-Have Skills Advanced Python test automation (PyTest, fixtures, mocks). Deep knowledge of CI pipelines on GitHub Actions. Load-testing with k6 / Locust and interpreting results. Experience testing micro-service event systems (Kafka, SQS, EventBridge). Clear technical writing—can turn pipelines into beginner-friendly SOPs. Show more Show less

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business. #experienceTTEC Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM Interested in Relocating? Virtual interviews accepted as well What You’ll Be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring To The Role 1 year or more customer service experience – Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Primary Location India-Gujarat-Ahmedabad Job _Customer Care Representative Show more Show less

Position: Co-Founder (CTO) Company: Friendly AI Location: Remote About Us: We're building an AI companion app that aims to address the global loneliness epidemic through culturally aware, multilingual conversation AI. Our mission is to provide meaningful connections through technology while being sensitive to cultural nuances. Position Overview: Looking for a technical visionary to join as Co-founder and CTO for an AI companion app focusing on social connections. This person will be responsible for both building the initial product and leading long-term technical strategy. Primary Skills Required: 1. AI/ML & NLP - Deep expertise in LLMs (GPT/Claude/PaLM) - Experience with conversational AI - Multi-language NLP (especially Hinglish) - Model fine-tuning and optimization - AI response accuracy and safety 2. Mobile Development - React Native/Flutter expertise - Real-time chat systems - Social features implementation - Performance optimization - App Store experience 3. Backend & Infrastructure - Cloud architecture (AWS/GCP) - Scalable systems design - Database optimization - Security implementation - Real-time communication 4. Leadership & Vision - Previous startup experience - Product strategy skills - Team building capability - Technical roadmap planning - Business acumen Key Responsibilities: 1. Initial Phase - Build MVP independently - Design system architecture - Implement core AI features - Develop mobile applications - Set up infrastructure 2. Growth Phase - Hire and lead tech team - Scale systems and infrastructure - Optimize AI performance - Manage technical operations - Guide product evolution 3. Strategic - Define technical vision - Align tech with business goals - Manage resources and budget - Drive innovation - Handle investor relations Required Experience: - 7+ years in software development - Previous startup experience - Consumer app development - AI/ML project leadership - Team management experience Ideal Qualities: - Strong hands-on coding abilities - Entrepreneurial mindset - Problem-solving skills - Communication excellence - Business understanding - User-centric thinking Compensation: - Significant equity (50%) - Decision-making authority - Technology stack freedom - Growth opportunities Let's build something great together. Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, issues, and feedback via email. The ideal candidate will have excellent written communication skills, a strong understanding of customer service principles, and the ability to provide timely and effective solutions to customer concerns. Job Responsibilities – Strong command over written English (grammatically correct written English) – Customer Support – Assist the customer process and solve Customer queries via email or chat. – Ensuring customer satisfaction through prompt responses and query resolution – Coordinate with internal team for issue resolving & coordination with customer – To ensure that tasks are completed daily and in a timely manner – Respond to customers in tickets issues, follow-ups, etc. Mandatory Requirements Should be ready to work in Night shifts and 5 days working. Should be ready to Work from Office Soft Skills: Excellent verbal and written communication skills Should possess prioritizing and organizing skills Logical and reasoning abilities to take right decisions to resolve customer’s issues Result oriented who can drive towards stringent targets Basic knowledge of Customer Services Should be punctual and responsible with work Should have the passion to learn and grow Required only 1 to 2 years of experience Freshers can also apply Email ID - shivam.chondhe@binated.com Whatsapp/Call - +91 87670 01029 Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MS Teams Support Engineer At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Microsoft Teams support, Escalation management, Vendor management, Service/Change management and service roadmap deployment evaluations. Your Key Responsibilities Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Chat & Meetings, Audio conference, Microsoft Copilot and Teams Health monitoring Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs Responsible for handling Level 3 service requests and operational activities Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Coordination with different escalation teams during high-risk Incidents or Projects Adheres to engineering methodologies, standards, and leading practices Provide feedback regarding engineering methodologies and various user requirements Produce accurate, brief, and clearly written documents tailored to audience needs and expectations Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Execution of application environment tasks as required for incident resolution Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents Follow-up & respond to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management Ensures all work is carried out and documented in accordance with required standards, methods and procedures Responsible for assisting senior team members in research and development of new products and technologies Root cause analysis and service improvement solutions Skills And Attributes For Success Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e., PSTN carriers, Cloud, MS, IBM) for escalation of issues Demonstrates analytical and systematic approach to problem solving Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences Personal drive to improve and develop as well as ability to improve work processes, find automation opportunities and areas for improvement Responsible to plan, schedule and monitor work activities to meet time and quality targets Responsible to absorb rapidly new technical information, business acumen, and apply it effectively Outstanding management, interpersonal, communication, and organizational skills Flexibility to adjust to multiple demands, work shift priorities, ambiguity, and rapid change Demonstrable basic knowledge of key products such as Skype for Business, Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Microsoft Windows Basic understanding of networking/LAN/WAN & SDWAN concepts including but not limited to Quality of Service, Call Admission Control Basic knowledge in analytical tools and monitoring tools and usage of those tools Knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments General understanding of various IT security concepts as they relate to production environments 10-15 years of related work experience Flexibility with rotational shifts will be an added advantage Other Details Participate in a variable shift pattern/On-Call rotation as needed Flexibility in scheduling with a willingness to work extra non-standard hours to meet business demands Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines, with demonstrable productivity What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MS Teams Support Engineer At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Microsoft Teams support, Escalation management, Vendor management, Service/Change management and service roadmap deployment evaluations. Your Key Responsibilities Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Chat & Meetings, Audio conference, Microsoft Copilot and Teams Health monitoring Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs Responsible for handling Level 3 service requests and operational activities Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Coordination with different escalation teams during high-risk Incidents or Projects Adheres to engineering methodologies, standards, and leading practices Provide feedback regarding engineering methodologies and various user requirements Produce accurate, brief, and clearly written documents tailored to audience needs and expectations Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Execution of application environment tasks as required for incident resolution Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents Follow-up & respond to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management Ensures all work is carried out and documented in accordance with required standards, methods and procedures Responsible for assisting senior team members in research and development of new products and technologies Root cause analysis and service improvement solutions Skills And Attributes For Success Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e., PSTN carriers, Cloud, MS, IBM) for escalation of issues Demonstrates analytical and systematic approach to problem solving Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences Personal drive to improve and develop as well as ability to improve work processes, find automation opportunities and areas for improvement Responsible to plan, schedule and monitor work activities to meet time and quality targets Responsible to absorb rapidly new technical information, business acumen, and apply it effectively Outstanding management, interpersonal, communication, and organizational skills Flexibility to adjust to multiple demands, work shift priorities, ambiguity, and rapid change Demonstrable basic knowledge of key products such as Skype for Business, Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Microsoft Windows Basic understanding of networking/LAN/WAN & SDWAN concepts including but not limited to Quality of Service, Call Admission Control Basic knowledge in analytical tools and monitoring tools and usage of those tools Knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments General understanding of various IT security concepts as they relate to production environments 10-15 years of related work experience Flexibility with rotational shifts will be an added advantage Other Details Participate in a variable shift pattern/On-Call rotation as needed Flexibility in scheduling with a willingness to work extra non-standard hours to meet business demands Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines, with demonstrable productivity What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

About Oration AI Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems. We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI. You'll be: Working directly with the latest AI innovations and technologies Learning from a team of experienced founders with successful exits Contributing to a product that's already serving major enterprises Growing your career in a fast-paced, innovative environment Making a real impact in shaping the future of customer service Getting hands-on experience with technologies that will define the next decade Role Overview We are looking for a technically skilled Support Engineer who is passionate about customer success and has a strong foundation in modern web technologies. This role is perfect for someone who enjoys solving complex technical problems while maintaining excellent communication with customers. Key Responsibilities Provide technical support to enterprise customers using our AI contact center platform. Help customers make the best use of the product and solve their unique problems. Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features. Required Skills Strong understanding of prompt engineering Hands on experience with writing prompts for various LLMs and use cases. Basic knowledge of AI/ML concepts Good understanding of web technologies (Next.js, React) and how most software systems are built. Bonus Skills Knowledge of API integrations and web services Basic Knowlege of git and version control Proficiency in database querying (PostgreSQL, SQL) Qualifications 0-2 years of experience in technical support or software development No degree requirements. Experience with customer-facing roles is a plus Perks Above market pay Company provides you with a top end MacBook Responsibility driven work culture No strict office timings or leave policy Location Indore, India No work-from-home policy Show more Show less

Location: Mumbai About Us: Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products. Position Overview: As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products. Key Responsibilities: Customer Interaction: Answer customer inquiries via phone, email or chat. Provide accurate and timely information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate complex or sensitive issues to appropriate teams. Issue Resolution: Identify and resolve customer issues promptly and effectively. Provide troubleshooting and guidance to customers. Document customer interactions and resolutions in the CRM system. Follow up with customers to ensure satisfaction. Product/Service Knowledge: Maintain a strong understanding of products, services, and company policies. Stay updated on new products, features, and processes. Record Keeping: Accurately record customer interactions and issue resolutions in the CRM system. Maintain detailed and organized records of customer interactions. Upselling: Apart from resolving customer queries/ complaints effectively, upsell WBN’s products, in other words, promote relevant products/services to increase overall revenue. Collaboration: Collaborate with other teams to ensure seamless customer experiences. Share insights and feedback to improve customer service processes. Requirements: Excellent communication skills (written and verbal). Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Customer-centric mindset and a passion for providing excellent service with upselling skills. Experience with CRM systems (e.g. Kapture/Shopify/Freshdesk) is a plus. Show more Show less

Job Description Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required. Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly. Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed. Promotes and maintains high standards of quality and service excellence. Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals. Understands and can correctly work with multiple currencies and other requirements about processing international orders. Effective time management and planning/organizing skills. Provides Chat support as required, local language plus other required languages. Supports local Customer Service teams and provides support for other teams when needed. Actively supports the team by aiding for complex or uncommon requests and best practices. Professional verbal and written communication in local language (minimum), including in a telephone environment. Bachelor’s degree. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. About Us About us: Our story Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations. Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less