9496 Chat Jobs - Page 2

Company Name: Skyy Skill Academy Industry: EduTech Location: Hyderabad Position: Operation Executive Education: B.Tech/MBA Experince:2-3 Years We are looking for a dynamic team. The ideal candidate will have experience in managing day - - Address and resolve student - Handle escalations efficiently to ensure timely resolution and student sa - - Maintain records and documentation of student interactions and resolutions. - experience for students. Requirements: - - - Problem-solving attitude with the abil - Proficient in using communication tools like phone, chat, and email. - Ability to work independently and within a team. Executive/ Academic Support Executive Operation Executive / Academic Support Executive day-to-day operations, providing ss students queries related to classes, schedules, and academic concerns. satisfaction. ability to join our academic support, and ensuring smooth communication between students and trainers. Manage classes and coordinate with trainers for smooth execution of sessions. tisfaction. Provide support to students through multiple channels (call, chat, and email). Work closely with the academic and operational teams to ensure a seamless learning Minimum 2 years of experience in an operational role (preferably in the education sector). Strong communication skills and the ability to handle multiple tasks efficiently. ity to handle escalations professionally Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Schedule: Day shift Work Location: In person

ITIL framework knowledge and operational experience in Availability & Capacity Management. Responsibilities include the following ITIL framework knowledge and operational experience in Availability & Capacity Management. Responsibilities include the following: Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future n ITIL framework knowledge and operational experience in Availability & Capacity Management. Responsibilities include the following: Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Works with Service towers t 3- 5 years of experience in Availability & Capacity Management (B2)rs of experience in Availability & Capacity Management (B2 ITIL framework knowledge and operational experience in Availability & Capacity Management. Responsibilities include the following: Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets. Ensures Service Towers assess the availability impact of new change requests Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls o enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets. Ensures Service Towers assess the availability impact of new change requests Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls eeds of the business Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets. Ensures Service Towers assess the availability impact of new change requests Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets. Ensures Service Towers assess the availability impact of new change requests Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ 3- 5 years of experience in Availability & Capacity Management (B2)rs of experience in Availability & Capacity Management (B2 ITIL framework knowledge and operational experience in Availability & Capacity Management. Responsibilities include the following: Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets. Ensures Service Towers assess the availability impact of new change requests Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Storage Infra Consulting. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description Tech Mahindra is hiring for Email/ Chat process at Chandivali Location Designation - Customer Service Executive Roles & Responsibility: Handling customer queries via Email/Chat related to share market, Identify and assess customer's needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Key skills required: Good English communications skills Ability to listen and active problem-solving skills. Good interpersonal skills Required Candidate profile: Education & Experience: Any Graduate & Experienced candidates (minimum 6 months on paper) Languages: English, Hindi, Marathi Working location: Tech Mahindra Ltd. Chandivali Work from office Shift Timing: 8am - 8pm any 10hrs for Male & Female both 5 days Working & Two Rotational week off. Age: 18-35 years HR Contact Person: HR Priyanka : 8689948557 (Call/WhatsApp) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹21,500.00 per month Benefits: Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 18/06/2025

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Microsoft Active Directory Admin. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Roles and Responsibilities: Managing Customer queries through chat process regarding customer service inquiries. Identifying customers needs to achieve satisfaction. Provide appropriate solutions within time limits. Keep records of customer interactions. Education Qualification & Experience: Candidate must be a graduate Candidate must know Laptop Use Candidate must have at least 1 Year of experience in Customer Support We are also accepting applications for this profile from Customer Care Executive, Customer Support Executive, Customer Service, Customer Service Representative Job Type: Full-time Pay: ₹16,002.88 - ₹33,664.76 per month Benefits: Food provided Schedule: Day shift Supplemental Pay: Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person

Role: Customer Support Executive Experience Required: 2–3 Years Location: Madurai Employment Type: Full-Time Job Summary: We are looking for a proactive and customer-focused Customer Support Executive with 2–3 years of experience in the IT industry. The ideal candidate will handle customer queries, provide technical/non-technical support, and ensure excellent service delivery to maintain high customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary. Provide accurate information about products, services, and software applications. Maintain detailed logs of customer interactions in CRM tools. Work closely with cross-functional teams to ensure seamless support and issue resolution. Follow up with customers to ensure their issues are resolved and they're satisfied with the service. Identify common issues and suggest process or product improvements. Meet daily/weekly/monthly performance metrics and service quality standards. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field (preferred). 2–3 years of experience in customer support, preferably in an IT or SaaS environment. Excellent communication and interpersonal skills. Strong problem-solving and analytical thinking abilities. Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite. Ability to handle pressure and multitask in a fast-paced environment. Willingness to work in rotational shifts if required. About EIBS (Elysium Intelligence & Business Solutions): EIBS delivers comprehensive IT solutions that drive business efficiency and innovation. We specialize in software development, digital transformation, and data analytics, helping businesses stay ahead of the competition through advanced technology and strategic insights. EIBS focuses on scalable, secure, and sustainable solutions to improve decision-making and productivity. With expert consultants, we ensure seamless integration of systems and processes. Why Join Us? Work with a team of talented and passionate professionals in a collaborative environment. Exposure to cutting-edge technologies and industry best practices. Career growth opportunities and continuous learning programs. A culture that values innovation, creativity, and employee well-being. Competitive compensation and benefits package. Job Type: Full-time Language: English (Preferred) Work Location: In person Speak with the employer +91 9566434440

We are a leading provider of uniforms and workwear, committed to delivering high-quality products and exceptional service to our customers. As we continue to grow, we seek a dedicated and experienced Customer Service Officer to join our team . Key Responsibilities: Respond to customer inquiries via email and chat promptly and professionally. Process orders, returns, and exchanges accurately and efficiently. Assist customers with product selection, sizing, and availability. Handle customer complaints and provide appropriate solutions to ensure customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other departments to resolve customer issues and improve service quality. Stay updated on product knowledge and company policies to provide accurate information to customers. Follow up with customers to ensure their issues are resolved and they are satisfied with our services. Provide feedback and suggestions to improve customer service processes and overall customer experience. Qualifications: 3-4 years of experience in a customer service role, preferably in the retail or e-commerce industry. Excellent verbal and written communication skills. Strong problem-solving skills and ability to handle difficult situations with patience and empathy. Ability to work independently and manage time effectively in a remote work environment. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. High attention to detail and strong organisational skills. Ability to multitask and prioritize tasks in a fast-paced environment. A positive attitude and a commitment to providing exceptional customer service. Preferred Qualifications: Experience in the uniform or workwear industry. Familiarity with order processing and inventory management systems. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Paid time off Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Experience: Customer relationship management: 4 years (Required) Work Location: In person

Experience : ( 1 - 3 ) years of experience Language : Hindi Preferred Job Description: We are hiring for a Non-Voice Process position. The role involves handling customer queries and support through email, chat, or data entry. Candidates should have good written communication skills, basic computer knowledge, and typing speed. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 8668021136

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Qualification BE or MCA or any equivalent professional degree Gender Criteria : Male Experience · 1-2 years of experience with Linux knowledge · Hands on Experience with Setup/Manage/Monitor Application/Web Servers (Jetty/IIS/Web Logic/Tomcat etc...) · Work experience with Cloud fare environment · Experience with DevOps is an added advantage. · Work experience with Clustering, handle Server/application migration activities on need basis. Job Description · To work with DB/App/network teams and handle relevant issues. · Setup/Monitor applications/Servers in Dev/UAT/Live environments · Hosting application with cloud fare · To provide Technical Guidance to teams on need basis. · Troubleshooting of Production issues and handle customer with technical evidences. · To handle Server, Video servers, Studio streams, application migration activities on need basis. · Identify root-cause of reported critical/high issues. · To handle planned/un-planned maintenance activities if any. Roles and Responsibilites Data Center , Video servers, Production Server Management Experiences OBS / Linux / SQL Troubleshooting Skill Live application Setup / Monitoring · Analyze the production reported issue and find out the root-cause of the issue. · Collaboration with Application / Support teams · Verbal/Written chat with stakeholders and customers if required · Monitoring different servers and Provide performance improvement recommendations. · Provide on time solution to production issues. · Verbal/Written chat with stakeholders and customers if required. Work Experience and skills: Essential; · Experience in Java / Linux / SQL · Product deployment / Monitoring / support. · Troubleshooting of Production issues · Product integration · Suggesting alternate solutions. · Incident management experiences Desirable: Gaming domain and Video Servers knowledge. Personal Qualities/Traits: Essential · Analytical with reporting skill · Good written and oral Communications Job Type: Full-time Pay: Up to ₹35,000.00 per month Schedule: Rotational shift Ability to commute/relocate: Urapakkam, Chennai, Chennai - 603 202, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Required) Linux: 1 year (Required) Expected Start Date: 20/06/2025

Established in 2018, we, 11ZEROS , are an Ahmedabad-based E-commerce company. We are mainly focused in providing exclusive mobile accessories to the customers all around the world and have successfully served 1 Lac+ customers till now. Website URL : https://11zeros.com/ If you’re a Customer Support Executive, who loves what you do, then please do join us, we’d love to hear from you. What you will be doing? (Your key responsibilities): Addressing customer queries, concerns, and complaints through various channels such as phone, email, live chat, or social media. Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution. Checking duplicate orders and making calls to customers for order confirmation. NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics. Follow-ups for delivery and maintaining RTO refunds. You are a pro at: Knowledge of all our products Handling Customers You ace the following powers: Accountability Flexibility Problem-Solving Being Result Oriented Being great at Relationship Building Float CV on romit@11zeros.com Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Required) Language: Hindi (Preferred) English (Required) Work Location: In person

Job Title: Customer Success Executive Location: Gandhinagar Gujrat Type: Full-time Shift: Rotational (including Sundays) Job Summary: We are looking for a proactive and customer-focused Customer Success Executive to ensure a seamless experience for learners, partners, and stakeholders. This role involves managing inbound queries, guiding learners on platform usage, proactively engaging learners to encourage course completion and certification, and coordinating internally to resolve concerns. The ideal candidate is a strong communicator with a passion for helping others succeed and is flexible to work in rotational shifts, including weekends. Key Responsibilities: Inbound Support & Communication: Handle incoming tickets/emails/chats from learners, partners, and stakeholders. Respond promptly with clear, accurate, and helpful information. Outbound Learner Engagement: Initiate outbound communication via email, chat, or calls to encourage learners to complete their courses and earn certifications. Share timely reminders and support resources. Platform & Tool Guidance: Assist learners in navigating the platform and understanding the course and certification process. Conduct walkthrough sessions or connect with learners via calls when necessary. Internal Coordination: Collaborate with internal teams (content, tech, product team) to resolve escalated issues and track ticket resolution. Ensure follow-ups are done in a timely and professional manner. Shift & Availability: Be flexible to work across any shift, including rotational shifts and Sundays as part of the support coverage. Required Skills & Qualifications: 1–3 years of experience in customer success, support, or related roles. Strong verbal and written communication skills. Empathetic, learner-first attitude with a proactive mindset. Familiarity with CRM systems and support tools. Required but not mandatory. Ability to work in a dynamic, fast-paced environment. What We Offer: An opportunity to positively impact learners' careers. Supportive team environment and continuous learning. Flexible working hours and growth opportunities. Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹300,000.00 per year Schedule: Rotational shift Weekend availability Work Location: In person

About Us We are a prominent player in the research and financial advisory industry, known for delivering actionable insights by turning real-time market data into strategic decisions. Our expertise spans across FOREX, COMEX, and INDICES, where we provide our clients with accurate signals and timely recommendations through all major digital channels. Our commitment is to empower clients with the right knowledge to navigate and succeed in the dynamic world of financial markets. Position: Sales Associate 📍 Location: Indore (On-site) 🕒 Type: Full-time 💼 Experience: Minimum 1 year What You’ll Be Doing We’re in search of a passionate and energetic Inside Sales Executive to be part of our growing team in Indore. You’ll be at the forefront of client interaction—identifying potential prospects, nurturing leads, and building long-term client relationships. If you're someone who thrives on targets and enjoys communicating with people, this role is for you. Your Day-to-Day Responsibilities: Handle client communication through phone calls and live chat support. Proactively manage and build strong relationships with both new and existing clients. Maintain consistent follow-ups to convert leads and keep the sales funnel active. Discover potential sales opportunities and work towards revenue goals. Gather and interpret market feedback to anticipate client needs and challenges. Work closely with cross-functional teams to deliver exceptional client service and retention. What We’re Looking For A Bachelor’s degree in any discipline. Excellent communication skills—both spoken and written. Strong persuasion, interpersonal, and relationship-building abilities. A sharp eye for detail and a problem-solving mindset. Capability to work efficiently in a fast-moving, data-driven environment. Well-organized with strong time management and multitasking skills. Show more Show less

Job Brief: We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently. Responsibilities: Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media. Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns. Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns. Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution. Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction. Follow established procedures and protocols for handling customer inquiries, complaints, and feedback. Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases. Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues. Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers. Participate in training and professional development activities to enhance customer service skills and knowledge. Job Types: Full-time, Permanent Pay: From ₹8,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9351674263

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MS Teams Support Engineer At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Microsoft Teams support, Escalation management, Vendor management, Service/Change management and service roadmap deployment evaluations. Your Key Responsibilities Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Chat & Meetings, Audio conference, Microsoft Copilot and Teams Health monitoring Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs Responsible for handling Level 3 service requests and operational activities Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Coordination with different escalation teams during high-risk Incidents or Projects Adheres to engineering methodologies, standards, and leading practices Provide feedback regarding engineering methodologies and various user requirements Produce accurate, brief, and clearly written documents tailored to audience needs and expectations Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Execution of application environment tasks as required for incident resolution Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents Follow-up & respond to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management Ensures all work is carried out and documented in accordance with required standards, methods and procedures Responsible for assisting senior team members in research and development of new products and technologies Root cause analysis and service improvement solutions Skills And Attributes For Success Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e., PSTN carriers, Cloud, MS, IBM) for escalation of issues Demonstrates analytical and systematic approach to problem solving Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences Personal drive to improve and develop as well as ability to improve work processes, find automation opportunities and areas for improvement Responsible to plan, schedule and monitor work activities to meet time and quality targets Responsible to absorb rapidly new technical information, business acumen, and apply it effectively Outstanding management, interpersonal, communication, and organizational skills Flexibility to adjust to multiple demands, work shift priorities, ambiguity, and rapid change Demonstrable basic knowledge of key products such as Skype for Business, Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Microsoft Windows Basic understanding of networking/LAN/WAN & SDWAN concepts including but not limited to Quality of Service, Call Admission Control Basic knowledge in analytical tools and monitoring tools and usage of those tools Knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments General understanding of various IT security concepts as they relate to production environments 10-15 years of related work experience Flexibility with rotational shifts will be an added advantage Other Details Participate in a variable shift pattern/On-Call rotation as needed Flexibility in scheduling with a willingness to work extra non-standard hours to meet business demands Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines, with demonstrable productivity What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members. Responsibilities: Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Desired Experience Minimum of (3) years of experience in leading customer support teams Experience with Zendesk, Salesforce, Workforce Management recommended

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 3 Country/Location: Noida, India Department: English & Exams Contract Type: Fixed Term Contract Location: British Council Office, Noida (100% work from office) Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements) Role Purpose, main challenges & Accountabilities: We’re looking for someone who’s committed to delivering outstanding service to British Council customers. You’ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats. You’ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You’ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations. This role requires flexibility—expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives. Role specific skills, knowledge and experience: You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential. Requirements: Language: Proficient in English & Hindi Education: Bachelor's Degree Passport requirements/right to work in country: Must have the right to live and work in India. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Title: FP&A Assistant Manager Location: Bangalore, India Role overview: We are looking for a detail-oriented and analytical Assistant Manager - FP&A to join our Business Finance team . Reporting to the Manager - FP&A, the candidate will play a critical role in budgeting, financial modelling, and performance analysis. This role requires a strong financial acumen, problem-solving mindset, and the ability to work cross-functionally with different teams. The ideal candidate should have up to 3 years of relevant experience in financial planning, forecasting, and variance analysis , preferably in a fast-paced or high-growth industry. How you will create impact: Responsibilities: Budgeting & Forecasting: Assist in the preparation of the annual budget and rolling forecasts by collaborating with business stakeholders Ensure budgets align with strategic objectives and financial constraints Financial Modelling & Analysis: Develop and maintain financial models to support revenue projections, cost optimization, and strategic decision-making Conduct scenario analysis and stress testing for business cases FP&A Tool Management: Develop and maintain the FP&A tools Variance & Performance Analysis: Perform budget vs actual analysis by scrutinizing the general ledger Identify key variances, cost drivers, and revenue trends, providing actionable insights Management Reporting: Prepare monthly, quarterly, and annual financial reports with key business metrics Assist in board presentations, investor decks, and leadership updates Process & Efficiency Improvement: Identify gaps in financial processes and drive automation or efficiency improvements in reporting Support in implementing new FP&A tools and dashboards for real-time analytics Cross-Functional Collaboration: Work closely with Sales, Operations, and Business Heads to drive data-driven decisions Support ad-hoc analysis for pricing strategies, partner negotiations, and new business initiatives Essential qualifications: Education: CA, CFA, MBA (Finance), or master's degree in finance, Accounting, or Economics Experience: Up to 3 years in financial planning, FP&A, business finance, or accounting Technical Skills: Strong financial modelling and forecasting capabilities Advanced Excel skills: proficiency in Power BI, SQL, or automation tools is a plus Experience with ERP/financial software (SAP, Oracle, NetSuite, or similar) Analytical & Communication Skills: Strong problem-solving abilities with attention to detail Ability to communicate financial insights effectively to non-finance stakeholders Work Ethic & Adaptability: Ability to manage multiple projects under tight deadlines A team player with a proactive and ownership-driven approach What We Offer: ✔ A dynamic and high-growth work environment. ✔ Exposure to strategic finance and senior leadership interactions . ✔ Competitive salary, benefits, and career development opportunities . ✔ A collaborative and learning-driven culture. Interview rounds & assessments: Table for Two: A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay. Beyond the Bio: A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics. Manager Meetup: A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth. Hot Seat: A cultural fit round that includes an overview of the company's core values and long-term plans. Why TerraPay: TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists. Read more about TerraPay here. Our culture & core values: At TerraPay, we don't just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be. With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we've got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities . Explore more vacancies here. Click here to see what our employees feel about TerraPay. Stay connected with TerraPay on LinkedIn. Show more Show less

Need Customer support executives for International voice and chat process. Job Location : Jaipur Qualification : Graduation . With excellent communication skills both written and verbal communication in English. No MTI . Salary upto : 35 K CTC Role : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Dealing with customer issues and churning out an easy-to-follow solution Candidates from PAN India can apply. Andhra Pradesh , Arunachal Pradesh , Assam , Bihar , Chhattisgarh , Goa , Gujarat , Haryana , Himachal Pradesh , Jharkhand , Karnataka , Kerala , Madhya Pradesh , Maharashtra, Mumbai , Manipur , Meghalaya , Mizoram , Nagaland , Odisha , Punjab , Rajasthan , Sikkim , Tamil Nadu , Telangana , Tripura , Uttarakhand , Uttar Pradesh , West Bengal . Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹35,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Night shift Rotational shift US shift Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Vmware VDI. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role : Desktop Support Engineer (Males only can apply ) (IMMEDIATE JOINERS Only) (Ready to travel to Jabalpur OR other site locations as required)- 100 % Location : Jabalpur , Madhya Pradesh Company : NKC Projects Essential Qualification : ITI/Diploma Experience : 1 year Roles and Responsibilities : Responsibilities: Provide technical support for desktops, laptops, printers, and peripherals. Install, configure, and troubleshoot hardware, software, and network issues. Document, track, and resolve support requests using a ticketing system. Set up user accounts, permissions, and access levels. Assist with deploying software updates and patches. Educate users on hardware, software, and security best practices. 1. Provide Technical Support The primary role of a desktop support engineer is to provide help desk support to users within the organization who are having problems with their IT equipment or systems. This includes: Receiving requests via phone, email, chat, or ticketing systems Asking questions to properly diagnose reported issues Resolving common problems like network connectivity, password reset, email access, printer jamming, etc. Tracking issues from initial report to final resolution 2. Troubleshoot Issues When users experience more complex system failures, desktop support engineers leverage their technical expertise to troubleshoot and determine root causes. This involves: Investigating error messages Reviewing system and application logs Testing software and hardware to pinpoint faulty component(s) Escalating to a specialized team if unable to diagnose Documenting details to share with engineering/development teams 3. Install & Configure Systems Desktop support techs handle a variety of installation, configuration and maintenance tasks to optimize computer systems throughout the organization, including: Formatting, partitioning and imaging hard drives Upgrading or replacing hardware components like memory, network cards, video cards Installing operating systems, software drivers and applications Setting up new devices, printers, scanners, etc. Configuring system settings, security tools, VPN access etc. Performing preventative maintenance activities 4. Provide Orientation & Training With their specialized expertise, desktop support technicians frequently hold orientation workshops and provide informal assistance to teach users about utilizing technologies effectively, including: Demoing how to use devices, operating systems, software, printers etc. Developing training materials and quick-start guides Conducting one-on-one and group training sessions Answering usage questions Ensuring users optimize and properly handle equipment 5. Manage Inventory & Purchase Equipment Desktop support techs also handle inventory management and equipment procurement for their organizations. Their responsibilities related to this include: Tracking computers, devices, peripherals, components, and software licenses Identifying needs for additional supplies and hardware Researching products and vendors to find optimal solutions Coordinating with finance/procurement teams on purchases Installing and retiring equipment according to refresh cycles Skills Needed : Requirements: 1 year of experience in desktop support or related role. Strong knowledge of Windows and macOS operating systems. Proficient in troubleshooting hardware, software, and network issues. Excellent communication, problem-solving, and customer service skills. Technical Skills Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions Hardware: Understanding of computer components, mobile devices, printers, networks Software: Familiarity with productivity software, collaboration tools, security programs, etc. Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues Scripting: Write scripts to automate tasks using languages like PowerShell Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹22,000.00 per month Benefits: Food provided Shift: Fixed shift Ability to commute/relocate: Jabalpur, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you available to attend service 24*7 if required ? Are you 10th passed ? It is Mandatory Have you completed either ITI or Diploma ? Do you have atleast 1 year of experience as a Desktop Support Trainee/Engineer? Are you comfortable with the package mentioned 10k-22k ? If yes, Please then only apply Are you Comfortable to work in Jabalpur, Madhya Pradesh ? Education: Secondary(10th Pass) (Required) Language: Basic English (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Day Shift (Required) Willingness to travel: 100% (Preferred) Work Location: In person