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1.0 years

0 Lacs

Bengaluru, Karnataka, India

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About Lokal: Access & Empowerment for Bharat through AI and Local Language Internet Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to: Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities GyanTV - Skill-based learning in regional languages (stocks, photography, small business & more) Dostt - Make new friends through voice chats, games, and real, authentic conversations Eaze - A safe space to explore emotional well-being via community-driven support AstroLokal - Instant access to trusted astrologers through audio and chat And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants Requirements Customer Insights and Segmentation: Analyze customer behavior and engagement patterns across Lokal's suite of apps Segment the customer base effectively to deliver personalized and targeted communication. CRM Campaign Execution: Craft engaging, localized, and AI-assisted notification copy tailored to diverse user groups Execute and manage communication campaigns through MoEngage/CleverTap. A/B Testing and Optimization: Develop and run robust A/B tests on CRM platforms to identify messaging and notification strategies that drive optimal engagement Analyze test results to determine effective strategies and scale successful campaigns to broader audiences. Performance Metrics & Reporting: Own and consistently meet targets for CTR, conversions, engagement, and retention metrics Provide clear, insightful reports and actionable recommendations to the product and marketing teams. Collaboration: Work closely with product, analytics, marketing, and technology teams to align CRM activities with overall business goals and new product launches. Qualifications & Skills: Bachelor's degree or equivalent experience 1-3 years experience in CRM, email marketing, or mobile notification management, preferably within consumer technology or mobile apps Proficiency with MoEngage, CleverTap, or similar CRM automation tools Benefits Work with a fast-growing, impact-driven company empowering millions in Bharat Collaborate with experienced IIT alumni and industry leaders Opportunity to directly influence user engagement and growth through innovative CRM strategies Be part of a dynamic, supportive, and innovation-focused team culture If you are passionate about user engagement, data-driven marketing, and making a meaningful difference for Bharat, we look forward to hearing from you! Show more Show less

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0.0 - 3.0 years

0 Lacs

Bengaluru, Karnataka, India

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 0 - 3 years' of relevant work experience Should be excellent in oral communication Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Call HR Suman 7848820047 to schedule your interview Show more Show less

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4.0 years

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India

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We're looking for a Technical Support Engineer who can troubleshoot, solve, and simplify. This is a client-facing role where clarity, speed, and technical depth matter. You’ll be the first line of support-helping users resolve issues, navigate product functionality, and ensure smooth day-to-day operations. If you enjoy solving real problems, working closely with users, and thrive under pressure, this role is for you. Key Responsibilities Provide timely, accurate, and friendly technical support via email, chat, or phone Diagnose, replicate, and troubleshoot technical issues across systems, software, or applications Collaborate with engineering/product teams to escalate complex bugs and follow through to resolution Document solutions, known issues, and standard procedures in internal knowledge bases Educate users by walking them through steps, providing resources, or training where needed Monitor system alerts, logs, and tickets to proactively identify recurring problems Contribute to continuous improvement by suggesting product or process enhancements What We’re Looking For 1–4 years of experience in technical/customer support roles (B2B or B2C) Strong problem-solving skills and the ability to think under pressure Familiarity with support tools like Zendesk, Freshdesk, Jira, or equivalent Solid understanding of basic networking, OS, browser, and software environments Clear written and verbal communication-you simplify the technical without dumbing it down Show more Show less

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2.0 years

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Bengaluru, Karnataka, India

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About Lokal: Access & Empowerment for Bharat through AI and Local Language Internet Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to: Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities. Gyan TV - Skill-based learning in regional languages (stocks, photography, small business & more) Dostt - Make new friends through voice chats, games, and real, authentic conversations Eaze - A safe space to explore emotional well-being via community-driven support Astro Lokal - Instant access to trusted astrologers through audio and chat And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants. About the Role: We are looking for a proactive and detail-oriented Legal Counsel to join our team. This role will be pivotal in managing legal operations across contract lifecycle, IP protection, compliance, legal documentation, app governance etc. Key Responsibilities: Contract Management End-to-end handling of contracts from initiation to execution Drafting, reviewing, and negotiating agreements (vendor, service, partnership, etc.) Maintaining repository and tracking key contract metadata (order date, renewal, etc.) Intellectual Property (IP) Management Monitor and track all IP and trademark filings Coordinate with external trademark attorneys to ensure timely responses Review legal submissions made to trademark authorities Due Diligence Coordinate due diligence processes from both investor and vendor sides Organize and provide required legal and compliance documentation Compliance Management Ensure adherence to statutory and regulatory requirements Oversee company secretarial (CS) and employment law-related compliance Review HR policies and ensure legal compliance in all people processes and documentation App Policy Governance Manage legal documentation for all company apps Draft and maintain up-to-date privacy policies, terms of use, and community guidelines Legal Documentation & Notices Draft legal notices and responses, including replies to external legal queries or official notices (e.g. from police or inspectors) Support in recovery-related legal proceedings Legal Advisory & Research Conduct legal research on regulatory, contractual, or litigation-related topics Provide advisory support to internal teams on ongoing or emerging legal issues Requirements LL.B. or equivalent degree from a reputed institution 2-5 years of experience in a similar in-house legal counsel role or law firm Strong drafting and negotiation skills Familiarity with IP laws, regulatory compliance, and employment law Ability to handle multiple stakeholders and work in a fast-paced startup environment Excellent written and verbal communication skills Show more Show less

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0 years

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Bengaluru, Karnataka, India

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About Lokal: Access & Empowerment for Bharat through AI and Local Language Internet Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to: Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities GyanTV - Skill-based learning in regional languages (stocks, photography, small business & more) Dostt - Make new friends through voice chats, games, and real, authentic conversations Eaze - A safe space to explore emotional well-being via community-driven support AstroLokal - Instant access to trusted astrologers through audio and chat And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants. About the Role: We're seeking a talented and motivated Product Designer Intern to join our dynamic team. As a Product Designer Intern, you'll have the opportunity to contribute to the design and development of innovative products. You'll work closely with experienced designers and product managers to gain hands-on experience and develop your design skills. Key Responsibilities: Research and Analysis: Assist in conducting user research to understand target audiences and their needs. Analyze research findings to identify design opportunities Design Concepts: Collaborate with designers to brainstorm and develop design concepts Wireframing and Prototyping: Create wireframes and prototypes to visualize design ideas Visual Design: Develop design elements, such as color palettes and typography, for product interfaces Usability Testing: Participate in usability testing to evaluate the effectiveness of design solutions Learning and Development: Continuously learn and improve your design skills by staying up-to-date with the latest design trends and technologies Requirements Strong visual design & design thinking skills Strong interest in product design and a passion for creating exceptional user experiences Basic understanding of design principles and tools Ability to work independently and as part of a team Excellent communication and problem-solving skills Bonus Points for: Experience with design tools such as Figma, Adobe XD, or Sketch. Portfolio showcasing your design projects. Knowledge of Rive is a plus Show more Show less

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Thiruvananthapuram, Kerala, India

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We are seeking an experienced Azure DevOps Engineer to manage and optimize our cloud infrastructure, CI/CD pipelines, version control, and platform automation. The ideal candidate will be responsible for ensuring efficient deployments, security compliance, and operational reliability. This role requires collaboration with development, QA, and DevOps teams to enhance software delivery and infrastructure management. Key Responsibilities: 1. Infrastructure Management • Design and manage Azure-based infrastructure for scalable and resilient applications. • Implement and manage Azure Container Apps to support microservices-based architecture. 2. CI/CD Pipelines • Build and maintain CI/CD pipelines using GitHub Actions or equivalent tools. • Automate deployment workflows to ensure quick and reliable application delivery. 3. Version Control and Collaboration • Manage GitHub repositories, branching strategies, and pull request workflows. • Ensure repository compliance and enforce best practices for source control. 4. Platform Automation • Develop scripts and tooling to automate repetitive tasks and improve efficiency. • Use Infrastructure as Code (IaC) tools like Terraform or Bicep for resource provisioning. 5. Monitoring and Optimization • Set up monitoring and alerting for platform reliability using Azure Monitor and Application Insights. • Analyze performance metrics and implement optimizations for cost and efficiency improvements. 6. Collaboration and Support • Work closely with development, DevOps, and QA teams to streamline deployment processes. • Troubleshoot and resolve issues in production and non-production environments. 7. GitHub Management • Manage GitHub repositories, including permissions, branch policies, and pull request workflows. • Implement GitHub Actions for automated testing, builds, and deployments. • Enforce security compliance through GitHub Advanced Security features (e.g., secret scanning, Dependabot). • Design and implement branching strategies to support collaborative software development. • Maintain GitHub templates for issues, pull requests, and contributing guidelines. • Monitor repository usage, optimize workflows, and ensure scalability of GitHub services. 8. Operational Support • Maintain pipeline health and resolve incidents related to deployment and infrastructure. • Address defects, validate certificates, and ensure platform consistency. • Resolve issues with offline services, manage private runners, and apply security patches. • Monitor page performance using tools like Lighthouse. • Manage server maintenance, repository infrastructure, and access control. 9. Pipeline Development • Develop reusable workflows for builds, deployments, SonarQube integrations, Jira integrations, release notes, notifications, and reporting. • Implement branching and versioning management strategies. • Identify pipeline failures and develop automated recovery mechanisms. • Customize configurations for various projects (Mobile, Leapfrog, AEM/Hybris). 10. Testing Integration • Implement automated testing, feedback loops, and quality gates. • Manage SonarQube configurations, rulesets, and runner maintenance. • Maintain SonarQube EE deployment in Azure Container Apps. • Configure and integrate security tools like Dependabot and Snyk with Jira. 11. Work Collaboration Integration • Integrate JIRA for automatic ticket generation, story validation, and release management. • Configure Teams for API management, channels, and chat management. • Set up email alerting mechanisms. • Support IFS/CR process integration. Required Skills & Qualifications: • Cloud Platforms: Azure (Azure Container Apps, Azure Monitor, Application Insights). • CI/CD Tools: GitHub Actions, Terraform, Bicep. • Version Control: GitHub repository management, branching strategies, pull request workflows. • Security & Compliance: GitHub Advanced Security, Dependabot, Snyk. • Automation & Scripting: Terraform, Bicep, Shell scripting. • Monitoring & Performance: Azure Monitor, Lighthouse. • Testing & Quality Assurance: SonarQube, Automated testing. • Collaboration Tools: JIRA, Teams, Email Alerting. Preferred Qualifications: • Experience in microservices architecture and containerized applications. • Strong understanding of DevOps methodologies and best practices. • Excellent troubleshooting skills for CI/CD pipelines and infrastructure issues. Show more Show less

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0.0 years

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Jaipur, Rajasthan

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International Chat & Voice Support Executive | Jaipur (Work from Office) Location: Jaipur, Rajasthan Employment Type: Full-time (Work from Office) Shift: Rotational & Night Shifts Start Date: Immediate Joiners Required Job Summary Join a leading international support team in Jaipur ! We are hiring for both Chat and Voice Support roles, offering excellent compensation, relocation benefits, and rapid onboarding for immediate joiners . Eligibility Criteria Education: Undergraduates with experience or Graduate Freshers Communication: Strong verbal and written communication skills in English Must be willing to relocate to Jaipur within 3–4 days Open to rotational and night shifts Salary & Benefits CTC Range: ₹27,000 – ₹36,000 per month Relocation Bonus: ₹10,000 Travel Assistance: Company-sponsored tickets for relocation Accommodation: 14 days free guest house stay for outstation candidates Key Responsibilities Handle customer calls and chats in a professional and timely manner Provide accurate information about products and services Process orders, cancellations, returns , and resolve customer concerns Maintain high levels of customer satisfaction and service quality Interview Process HR Round: Telephonic Interview Operations Round: Video Call Offer letter issued upon reporting to the office Apply Now: WhatsApp HR Soni at +91 8800215527 (Mention: Chat & Voice Support – Jaipur) Ready to relocate and grow with a global support team? Apply today! Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹36,000.00 per month Benefits: Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 8800215527

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Gurugram, Haryana, India

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About Cuelearn Cuelearn is a forward-thinking math learning company that runs high-quality K-12 STEM tutoring programs for children around the world. Cuelearn’s flagship program Cuemath is one of the world’s leading math tutoring programs that has helped 200,000+ students in 50+ countries become great at math. Cuelearn was founded by Manan Khurma in 2013 and is backed by marquee investors. Job Summary We are seeking a dedicated and empathetic Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction As a Customer Service Associate you will be responsible for providing top-notch customer support through a chat-based platform. Responsibilities: Respond to customer inquiries via chat in a timely and professional manner. Diagnose and troubleshoot technical issues, providing clear and concise solutions. Maintain detailed and accurate records of customer interactions and transactions. Escalate complex issues to higher-level support or relevant departments as necessary. Ensure customer satisfaction by providing exceptional service and support. Collaborate with team members to improve overall customer service processes. Meet performance targets and KPIs set by the management team . Requirements : Proven experience in a customer service role, preferably in a chat-based support environment. Strong technical aptitude with the ability to troubleshoot and resolve technical issues. Excellent written communication skills with attention to detail. Ability to work independently and as part of a team. Strong problem-solving skills and a proactive approach to customer service. Flexibility to work night shifts and adapt to changing schedules. Familiarity with customer service software and tools (e.g., Freshchat) is a plus Preferred Qualifications: Bachelor’s degree or equivalent experience in a related field. Experience working in a technical support or SaaS environment. Multilingual proficiency is a plus. Show more Show less

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0.0 years

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Pratap Nagar, Jaipur, Rajasthan

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International Chat Support Executive – Freshers Welcome | Jaipur (Work from Office) Location: Jaipur, Rajasthan Job Type: Full-time (Work from Office) Shift: Rotational & Night Shifts Start Date: Immediate Joiners Preferred Job Summary We are hiring enthusiastic and dynamic individuals for an International Chat Support role. This is a fantastic opportunity for freshers to launch their careers in a global environment, handling customer queries via chat related to international cab services . Key Responsibilities Interact with international customers via live chat Address customer queries and concerns related to cab bookings Ensure timely and accurate responses Maintain a high level of customer satisfaction and professionalism Collaborate with team members to improve the support process Eligibility Criteria Education: Undergraduate Freshers Welcome Skills: Excellent English communication skills (written & verbal) Willingness to work in rotational and night shifts Must be available for immediate joining Must be based in or willing to relocate to Jaipur Compensation & Benefits Training Period (3 months): ₹20,000/month Post-Training Salary: ₹23,500/month Total CTC (including incentives): ₹27,000/month Perks of the Role Exposure to international client processes Fast-paced career growth opportunities Supportive and collaborative work culture Same-day selection process through walk-in interviews Interview Process : Walk-in Interview – Immediate selection for eligible candidates. Apply Now: WhatsApp Aditi at +91 9039700663 Share with someone who’s looking to kickstart their career in customer support! Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 per month Benefits: Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Quarterly bonus Shift allowance Yearly bonus Work Location: In person Speak with the employer +91 9039700663

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1.0 - 3.0 years

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Mumbai Metropolitan Region

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Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Payments . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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0 years

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Mumbai Metropolitan Region

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Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: WebLogic Admin . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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1.0 years

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Delhi, India

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We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

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1.0 - 3.0 years

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India

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Must be a Punjabi Speaker At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more Show less

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0.0 years

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Jaipur, Rajasthan

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International Chat & Voice Support Executive | Jaipur (Work from Office) Location: Jaipur, Rajasthan Employment Type: Full-time (Work from Office) Shift: Rotational & Night Shifts Start Date: Immediate Joiners Required Job Summary Join a leading international support team in Jaipur ! We are hiring for both Chat and Voice Support roles, offering excellent compensation, relocation benefits, and rapid onboarding for immediate joiners . Eligibility Criteria Education: Undergraduates with experience or Graduate Freshers Communication: Strong verbal and written communication skills in English Must be willing to relocate to Jaipur within 3–4 days Open to rotational and night shifts Salary & Benefits CTC Range: ₹27,000 – ₹36,000 per month Relocation Bonus: ₹10,000 Travel Assistance: Company-sponsored tickets for relocation Accommodation: 14 days free guest house stay for outstation candidates Key Responsibilities Handle customer calls and chats in a professional and timely manner Provide accurate information about products and services Process orders, cancellations, returns , and resolve customer concerns Maintain high levels of customer satisfaction and service quality Interview Process HR Round: Telephonic Interview Operations Round: Video Call Offer letter issued upon reporting to the office Apply Now: WhatsApp HR Shafaque at +91 93680 89713 (Mention: Chat & Voice Support – Jaipur) Ready to relocate and grow with a global support team? Apply today! Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹34,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Night shift Rotational shift UK shift US shift Weekend availability Supplemental Pay: Joining bonus Performance bonus Quarterly bonus Shift allowance Yearly bonus Work Location: In person Speak with the employer +91 9368089713

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0.0 years

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Jaipur, Rajasthan

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International Chat Support Executive – Freshers Welcome | Jaipur (Work from Office) Location: Jaipur, Rajasthan Job Type: Full-time (Work from Office) Shift: Rotational & Night Shifts Start Date: Immediate Joiners Preferred Job Summary We are hiring enthusiastic and dynamic individuals for an International Chat Support role. This is a fantastic opportunity for freshers to launch their careers in a global environment, handling customer queries via chat related to international cab services . Key Responsibilities Interact with international customers via live chat Address customer queries and concerns related to cab bookings Ensure timely and accurate responses Maintain a high level of customer satisfaction and professionalism Collaborate with team members to improve the support process Eligibility Criteria Education: Undergraduate Freshers Welcome Skills: Excellent English communication skills (written & verbal) Willingness to work in rotational and night shifts Must be available for immediate joining Must be based in or willing to relocate to Jaipur Compensation & Benefits Training Period (3 months): ₹20,000/month Post-Training Salary: ₹23,500/month Total CTC (including incentives): ₹27,000/month Perks of the Role Exposure to international client processes Fast-paced career growth opportunities Supportive and collaborative work culture Same-day selection process through walk-in interviews Interview Process : Walk-in Interview – Immediate selection for eligible candidates. Apply Now: WhatsApp Riya at +91 6395 866 517 Share with someone who’s looking to kickstart their career in customer support! Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Night shift Rotational shift UK shift US shift Weekend availability Supplemental Pay: Joining bonus Performance bonus Quarterly bonus Shift allowance Yearly bonus Work Location: In person Speak with the employer +91 6395866517

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Gurugram, Haryana, India

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About Fotello: Fotello is building the next generation of AI-first creative tools, starting with a lightning-fast photo editing platform purpose-built for real estate media. Backed by a small, elite team from IIT, UBC, UCLA, AWS, and more, we’ve already launched a profitable product that real estate photographers love—and we’re just getting started. With big product launches on the horizon, we’re scaling our customer experience to match. The Role As Fotello’s first Customer Success Specialist, you’ll shape what world-class customer experience looks like as we scale from 100 to 1,000+ customers. You’ll be designing the playbooks, managing relationships, fielding day-to-day support requests, and collecting product insights—all while working directly with the founders and the engineering team. What You’ll Do Be the first line of support across chat, email, and other channels—every interaction a chance to delight. Own the customer journey end-to-end: onboarding, activation, training, expansion, and renewals. Translate customer feedback into actionable insights for the product and engineering teams. Collaborate with our in-house editing team to ensure all special requests and fixes are delivered quickly and consistently. Build strong, trust-based relationships with our users—many of whom run growing real estate media companies. Spot growth opportunities and help customers scale with us. File bugs, test fixes, and help close the loop between customers and the product team. What We’re Looking For Clear, confident, and empathetic communication—even under pressure. Ability to break down technical concepts for non-technical people, and vice versa. Startup DNA: you move fast, adapt even faster, and figure things out without hand-holding. Sharp instincts—if a customer’s drifting, you notice and take action. Passion for solving hard problems and supporting creators doing meaningful work. What Sets You Apart Maniacal Urgency: You move fast and don’t wait for permission. Relentless Problem Solver : Everything is figureoutable, and you believe it. Olympian Work Ethic : You go the extra mile—not because you have to, but because you care. Customer Obsessed : You don’t just respond—you anticipate, delight, and follow through. Zero Ego, All-In Team Player : You care more about the outcome than being right. Positive Energy : You uplift teams, customers, and yourself with contagious enthusiasm. Why Join Fotello? Be an early team member of one of the fastest-growing PropTech startups. Help shape the playbook for how real estate media companies grow and scale their operations. Get a front-row seat to product-building in a space that’s just beginning to be disrupted. Work with a small, mission-driven team that truly cares—about users, craft, and each other. Relocation support to Gurugram How to Apply Shoot us your resume along with a short note on why Fotello excites you. Tell us why this role aligns with what you care about. We’d love to hear from you. Show more Show less

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0.0 - 2.0 years

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Ahmedabad, Gujarat, India

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About The Role We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. What Describes You Best ● Bachelor of Engineering (preferred IT - CE background) ● 0-2 Years of prior experience in Customer Support Service Skills ● Good written and oral communication skills ● Excellent customer handling skills ● Experience with ticketing tools like Freshdesk,Zendesk ● Corporate emailing and documentationknowledge ● Knowledge of Excel, Word, and PowerPoint ● Experience in creating FAQs and building a knowledge base What will you Own? As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Why Join Us ● Be a part of our growth story as we aim to take a leadership position in international markets. ● Opportunity to manage and lead global teams and channel partner networks. ● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing. ● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support. Show more Show less

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1.0 years

0 Lacs

Jam Jodhpur, Gujarat, India

Remote

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We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

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0.0 - 1.0 years

0 Lacs

Mansarovar, Jaipur, Rajasthan

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We are hiring for customer care specialist (International chat support) Job Location : Jaipur. Qualification : Undergraduate/ Graduate. With excellent communication skills both written and verbal communication in English. Salary upto : 35 K CTC Role : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Dealing with customer issues and churning out an easy-to-follow solution Candidates from PAN India can apply. Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹35,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person

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3.0 years

0 Lacs

Noida, Uttar Pradesh

On-site

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Product Designer 2 Noida, Uttar Pradesh, India Date posted Jun 17, 2025 Job number 1830707 Work site Microsoft on-site only Travel 0-25 % Role type Individual Contributor Profession Design & Creative Discipline Product Design Employment type Full-Time Overview Microsoft’s mission is to ‘empower every person and every organization on the planet to achieve more’. At studio+91 at the India Development Center (MSIDC), we work together across a multitude of disciplines: design, research and design engineering, to empower people all over the planet. Our diverse teams are constantly iterating, solving problems and collaborating with product managers, engineers to craft meaningful and relevant product experiences. Studio+91 is ‘microcosm of Microsoft’ with teams working across Microsoft 365, Office, Word, Excel, PowerPoint, OneDrive, Outlook, Teams, Edge, Bing, SharePoint, Notes and Tasks, Azure, etc. forming and contributing diverse perspectives to the product experiences. Microsoft 365 mobile app solves for user’s content-based productivity needs allowing them to get to, capture and create content quickly and delightfully on mobile. In addition to Word, Excel and PowerPoint, the focus is very much on mobile content such as Images, PDFs, Voice recordings, and Video, and the workflows around them such as Capture and Create. Microsoft 365 mobile will play a pivotal role in surfacing to the end-user Microsoft’s advances in AI over the last year such as Copilot and AI powered chat to empower mobile content productivity workflows in a delightful way. We are seeking an exceptional Product Designer with a proven track record for creating usable, seamless, elegant and impactful design solutions, deeply rooted in customer needs. The person in this role will contribute hands-on. This is an exceptional opportunity to reach hundreds of millions of people with your innovative and creative work. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 3+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems) Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: A strong portfolio that demonstrates your ability to turn user insights into end-to-end product experiences — showcasing both visual and interaction design skills, and the ability to tell a compelling design story. 3+ years of experience designing and shipping digital products, ideally in a product-focused software environment. Deep user empathy and a track record of solving complex problems with simple, elegant design solutions grounded in real user needs. Comfort navigating ambiguity, with the ability to simplify complexity and bring clarity through design. Proven collaboration skills and the ability to build strong partnerships with product managers and engineers to deliver high-quality outcomes. Excellent communication and storytelling skills — both visual and verbal — to influence and inspire across disciplines. Demonstrated expertise in tools like Figma, Protopie, AfterEffects, Illustrator, and PowerPoint, as well as experience with or curiosity for AI-assisted design tools. Bachelor's or Master’s degree in Product Design, HCI, Interaction Design, Communication Design, Industrial Design, Architecture, or equivalent practical experience. Responsibilities Collaborate closely with cross-functional teams — design, product management, and engineering — to define the product vision and ensure high-quality execution from concept to ship. Build and communicate design concepts through sketches, prototypes, and presentations to gather feedback and align stakeholders. Deliver polished, user-centered designs and detailed specifications that translate seamlessly into consumer-grade experiences. Uphold and advocate for design excellence, craftsmanship, and usability within the product team. Evolve and maintain the Microsoft 365 mobile design system, enabling consistency and efficiency across distributed teams. Partner with global design teams to ensure coherence and quality across features and workflows. Explore and implement emerging interaction patterns, especially those driven by advancements in AI, to craft forward-looking user experiences. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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0.0 years

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Bengaluru, Karnataka

On-site

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Bangalore,Karnataka,India Job ID 768624 Join our Team About this opportunity: We are excited to offer a fulfilling AP and TandE Support Service role at Ericsson. This position allows you to assist in a defined F and A area, such as PTP and TandE. Join our team as a first line contact center, fielding tickets in our supported business areas, addressing 'how-to' queries, and escalating system correction requests to the appropriate Functional Units. Support business compliance initiatives, adhering to SOX processes, key controls, and the upstanding principles embodied in our Code of Business Ethics (CoBE). What you will do: Serve as a Support Service agent, competently receiving and handling inquiries from various sources (Phone, Ericsson.com, Ticketing Tool, Chat); resolve 'how-to' queries and dispatch Operation requests that require transactional updates and actions. Assure professional guidance around supported processes, business areas, and tools. Ensure quality control and compliance with Company's policies, including SOX and ISO270001. Ethically handle and manage confidential and private information. Strive toward continuous improvement in all aspects of the role to support overall business objectives. The skills you bring: Document Processing. Document Production. Electronic Document Management. Email Software. Excel Services. Microsoft Word. Microsoft Office. Microsoft Teams. Mandarin Expert Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

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0.0 years

0 Lacs

Mathura, Uttar Pradesh

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About Company At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals. As a Sales and Support Executive, you will play an integral role in both our customer-facing operations and supporting the sales team in driving our growth. Key Responsibilities: 1. Customer Interaction: Respond to inquiries via phone, email, and chat in a timely and professional manner, ensuring customer satisfaction. 2. Product/Service Information: Provide accurate information about our academic writing services, including topic selection, research papers, dissertations, and other research-related offerings. 3. Issue Resolution: Handle customer complaints and resolve issues promptly. Escalate complex cases to the appropriate department. 4. Sales Assistance: Identify sales opportunities and effectively upsell or cross-sell relevant services to customers, helping achieve team sales targets. 5. Collaboration: Work closely with the sales team to achieve collective goals and ensure smooth communication between departments. 6. Follow-ups: Ensure customer satisfaction by following up on orders, addressing concerns, and gathering feedback. 7. Communication: Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes. 8. Record Keeping : Maintaining customer records, updating databases, and generating reports as needed. Qualifications and Skills: 1. Minimum Bachelor's degree in Marketing, Communications, or a related field (preferred). 2. Proven experience in customer service or sales support is an advantage, if any 3. Excellent communication skills in English (both written and verbal). 4. Strong problem-solving abilities and attention to detail when handling client inquiries and issues. 5. Ability to work both independently and collaboratively in a team. 6. Competency in using MS Office applications (Excel, Word, etc.) 7. A customer-focused approach with a sales-driven mindset. 8. Ability to prioritize tasks, manage time effectively, and meet deadlines. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Language: English (Required) Location: Mathura, Uttar Pradesh (Required) Work Location: In person

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2.0 years

0 Lacs

Sahibzada Ajit Singh Nagar, Punjab, India

On-site

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Job Description We are actively seeking dynamic professionals to join our Client Support Process at Finvasia. This is an excellent opportunity for someone who is looking to make a career in investment finance and exposure to the global financial market. We are looking for ambitious and energetic candidates who will be responsible for managing client queries and issues. This role requires excellent client communication, ninja task management and awesome task prioritization skills with a minimum of 2 years of relevant experience. Roles And Responsibilities Delivery of exceptional service and handling escalations efficiently through live chat, email, phone calls and multi-channel communications with clients. Troubleshoot technical issues and provide step-by-step guidance to customers on problem resolution. Collaborate with cross-functional teams to ensure seamless communication and resolution of customer inquiries. Follow up with customers to ensure their queries are resolved and they are satisfied with the service. Maintain accurate records of customer interactions and follow-up actions. Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients. Contributing to the improvement of customer support processes and procedures. Positive team participation in various tasks within the department Keeping up-to-date with product knowledge and industry trends Requirements Minimum of two years of experience required, along with a graduate degree in Finance or Business or related field. Ready to work in night shifts. Basic trading knowledge is considered an added advantage. Exceptional verbal and written skills. Ability to multitask and prioritize workload in a fast-paced environment. Excellent problem-solving skills with a proactive attitude towards issue resolution. Ability to work independently and collaboratively within a team. Familiarity with CRM and lead management software. Outstanding relationship building skills (ref:iimjobs.com) Show more Show less

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1.0 years

0 Lacs

Coimbatore, Tamil Nadu, India

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The Opportunity Avantor is looking for a Customer Service Representative for the UK Admin team. It's an intermediate-level position. The associate is responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What We’re Looking For Education: High school diploma required; Bachelor’s degree a plus. Experience: 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.). Preferred Qualifications Strong communication skills, both verbal and written Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently Proven problem-solving skills and resourcefulness Ability to manage multiple priorities in a fast-paced and complex environment Good organization and time management skills Attentive and active listening abilities Ability to maintain composure and positive attitude during difficult times Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors Familiarity with SAP system helpful In Quebec, bilingual (English and French), verbal and written. How Will You Thrive And Create An Impact Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network. Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders. Owns the customer request and experience from initiation to conclusion. Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information. Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth. Follows up with Sales Department, suppliers, and customers on any outstanding issues. Looks for opportunities to provide solutions. Makes recommendations on areas for process improvement. Make decisions based on policies and past precedence, seeking guidance as necessary. Accountable to performance metrics such as schedule adherence, productivity standards and quality standards. Performs other duties as assigned. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Show more Show less

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1.0 years

0 Lacs

Coimbatore, Tamil Nadu, India

On-site

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The Opportunity Avantor is looking for a Customer Service Representative for the UK Admin team. It's an intermediate-level position. The associate is responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What We’re Looking For Education: High school diploma required; Bachelor’s degree a plus. Experience: 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.). Preferred Qualifications Strong communication skills, both verbal and written Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently Proven problem-solving skills and resourcefulness Ability to manage multiple priorities in a fast-paced and complex environment Good organization and time management skills Attentive and active listening abilities Ability to maintain composure and positive attitude during difficult times Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors Familiarity with SAP system helpful In Quebec, bilingual (English and French), verbal and written. How Will You Thrive And Create An Impact Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network. Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders. Owns the customer request and experience from initiation to conclusion. Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information. Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth. Follows up with Sales Department, suppliers, and customers on any outstanding issues. Looks for opportunities to provide solutions. Makes recommendations on areas for process improvement. Make decisions based on policies and past precedence, seeking guidance as necessary. Accountable to performance metrics such as schedule adherence, productivity standards and quality standards. Performs other duties as assigned. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Show more Show less

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