14575 Chat Jobs - Page 6

Designation-Email chat Process Shift Time- 9:30 to 6:30 Location-Airoli Roles & Responsibilites : · Handling customer e-mails received (Level 1) · Ensure service request, complaint and query are resolved to customer satisfaction. · Co-ordinate with internal team to ensure the request, complaint and query are closed in a timely manner. Rotational - All Sundays off Max Gross Salary -28K Gross Hiring Manager-Prabhunath

Greetings from Shaadi.com.!! Customer Relations Officer – aka “Happiness Hero” Location: Where happy vibes meet hustle (Work from Office – Mumbai) Shift: Full-time | Rotational Shifts About Us 💖 We're not just a matchmaking platform – we're in the business of creating love stories and solving customer puzzles at lightning speed. Our Customer Support and Service Team is the heartbeat of Shaadi.com – empathetic listeners, expert problem-solvers, and sometimes unofficial therapists. If you're the kind of person who loves a good chat, can pitch like a pro, and finds joy in helping others, you might just be the one we've been searching for What You'll Be Rocking Daily 🎧 • • Dial out to potential customers and pitch our paid plans with charm • • Be the superhero behind every support channel – calls, chats, emails, and emojis • • Handle complaints like a boss – calm, collected, and always with a solution • • Track happiness (a.k.a Customer Satisfaction) and close every ticket like a pro • • Collaborate with internal teams like a smooth operator • • Share insights and learnings with your squad – teamwork makes the dream work! You Should Apply If You Have… 🚀 • ✓ 1–2 years of relevant experience • ✓ Great storytelling & pitch-perfect communication – both verbal and written • ✓ Patience of a saint and a smile that can be heard over the phone • ✓ Detail-orientation that would impress Sherlock Holmes • ✓ HSC or above (your attitude matters more than your textbooks!) • ✓ The emotional intelligence to vibe with customers, calm them down, and make their day Ready to make people smile? Apply now and let’s make magic happen! If Interested Kindly share your resume on 9137159780 Address : Marwah Centre, 4th Floor, A & B Wing, 4th floor, Krishanlal Marwah Marg, Sakinaka Andheri East, Mumbai(Near Sakinaka Metro station) Behind Piknik hotel.

Join our dynamic team providing non-voice chat support for a US-based online retail client (shoes, clothing, electronics, groceries, etc.) acquired by Amazon. Selected candidates will handle customer queries, complaints, and service requests via chat/messages only – no calls! Responsibilities: For Chat Support Executives: Handle inbound chats related to products, returns, orders, complaints, etc. Resolve issues efficiently while maintaining high customer satisfaction. Follow predefined chat handling scripts, SOPs, and protocols. Maintain chat quality and AHT standards. For QA Analysts: Monitor chat interactions for quality and compliance. Provide regular feedback to chat agents. Drive CSAT improvements and training plans. For Team Leaders: Manage a team of 10–12 agents. Handle escalations, reporting, and performance reviews. Ensure daily targets, quality metrics, and attendance adherence.

Company description: We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than 500 people across 7 countries work with us, **remotely or in a hybrid way, to make life easier for over 3,000 companies using Pipefy in more than 180 countries. Since our founding in 2015, we have put people at the center of everything we do, so we invite you to learn more about this position and apply to be part of our team. Job Description: You will be responsible for providing support to our Customers, both internal and external. Our work relies on being the bridge between our Technical (Engineering) and Non-Technical (Customer Operations) Teams being hand-on on any issue that we may face. Main Responsibilitie s:Provide Level 1 support to customers - resolving technical issues/errors in a live production environmen t;Appropriately handle all customer issues, including troubleshooting and providing feedback to the custome r;Provide detailed and organized feedback to Engineering & Product managers regarding product problems, enhancements and new features as requeste d;Interact with customers around the world via in-app chat and email. Possibly, there will also be interaction via video cal l;Balance and prioritize multiple tasks from different sizes and business importanc e;Suggest improvements in support processes and procedure s. Requireme nts:Experience in Customer Supp ort;Fluency in English, spanish will be a p lus;Familiarity with cloud computing models, such as IaaS (Infrastructure as a Servi ce).Understanding of the principles of relational database operation and basic SQL quer ies;Knowledge of concepts such as network protocols, routing, and secur ity.Enjoy investigating problems to the root ca use;Ability to teach yourself a broad range of new skills; Appropriately handle all customer issues, including troubleshooting and providing feedback to the custo mer;Self-start and ability to thrive in a startup environment with minimal supervis ion.Ability to quickly comprehend and make decisions by analyzing data and reviewing technical documentat ion;Balance and prioritize multiple tasks from different sizes and business importa nce;Be able to handle multiple tasks at the same time Be able to handle difficult situations with Internal or external custom ers;Experience working in a fast-paced environm ent. Bene fits:Private Health Insu ranceMental Health allow ance;Monthly meal;Remote work allow ance;Home office setup allow ance;Monthly gym reimburse ment;School allow ance;Monthly education allow ance;Birthday PTO;Marriage PTO (7 d ays);Bereavement PTO (10 d ays);Pet bereavement PTO (2 d ays);Complementary nutrition assistance for employees who have children up to 1 year old;Flexible working h ours;Personal Pipefy Acc ount;U demy.

Company Description Flow Talks is dedicated to helping people connect through shared interests. We believe that when individuals share common likes or passions, their conversations become more natural and meaningful. We are building a platform where anyone can find and engage with like-minded individuals through chat and audio calls. Our goal is to facilitate friendships, learning opportunities, and collaborations by making it easier for people to connect and grow together. We strive to create a friendly and comfortable space for real connections based on what truly matters to people. Role Description This is a hybrid role for a Co-Founder, located in New Delhi, with some work-from-home flexibility. As a Co-Founder, you will be responsible for helping to shape the company's vision, strategy, and execution. Day-to-day tasks will include overseeing product development, marketing strategies, user acquisition, and community building. You will work closely with other team members to ensure the company's growth and success. This role is open to college students as well. Qualifications Leadership and strategic thinking skills Experience in product development and project management Marketing, user acquisition, and community-building skills Excellent communication and interpersonal skills Ability to work both independently and collaboratively Passion for creating meaningful connections between people Experience with startups or in a similar role is a plus Bachelor’s degree in Business, Marketing, Computer Science, or related field (students currently pursuing a degree are also encouraged to apply)

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Business Support Associate” to join our team in “Chennai,India.” We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Business Support Associate” to join our team in “Coimbatore,India.” We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Coimbatore”. At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Coimbatore”. Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 3-5 years’ experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Job Purpose and Impact The Veterinary Sales Advisor will be aligned to Cargill’s Animal Health Care (AHC) business in Sriganganagar, Rajasthan and participate in face-to- face and remote selling to our new and existing customers, selling directly or indirectly through various sales channels. We seek a results-oriented professional who, with guidance, will help assess customer needs and suggest appropriate products, services and solutions. Key Accountabilities Contribute to developing and delivering sales bids, presentations and proposals and participating in product demonstrations. Help identify and contact prospective customers, building relationships to generate future sales and repeat business. With basic knowledge of products, their characteristics and market, sell and stimulate demand for a series of products. Plan daily activities, including customer visits and quantitative and qualitative objectives to achieve. Follow market and competition evolution, passing information to senior staff. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned. Qualifications Minimum Qualifications Graduate in any discipline. Years of experience: 1 – 3 years. At least 1 year of sales experience in the Animal Health/Agriculture sector in Rajasthan. Exposure to selling Animal Health products to veterinarians, dairy farmers and para veterinarians in Rajasthan. Should be open to extensive travelling within and outside the headquarters to remote/interior locations. Fluent in Hindi, English and the local language. Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud

Mandatory Certifications (Any 1) 1. AI-102 Microsoft Certified: Azure AI Engineer Associate. 2. DP-100 Microsoft Certified: Azure Data Scientist Associate. Good To Have 1. Azure Storage / Azure Deployments / Azure Data Factory 2. Database Skills - SQL Server Requirements: Proven experience with Azure cloud services, especially Azure OpenAI and Azure Search. Strong proficiency in Python , GitLab, GitHub Copilot, VS Code, Postgres RDBMS, vector databases like ChromaDB, Azure Search. Good to have - Java, Java Sprint frameworks, maven, IntelliJ, ReactJS. Experience implementing RAG (Retrieval-Augmented Generation) patterns in real-world applications. Familiarity with microservices and API development. Knowledge of data security, privacy, and compliance best practices. Design and implement robust testing and validation strategies for AI solutions, including unit, integration, and end-to-end tests for chat interfaces and AI-driven features. Develop automated test suites to ensure accuracy, reliability, and performance of AI models and chat interactions. Integrate the application with AI data models via secure, scalable APIs, ensuring seamless data flow and real-time interaction between the application and AI services. Validate AI outputs for correctness, relevance, and compliance with business requirements. Understand and apply principles of Responsible AI, including fairness, transparency, explainability, and privacy. Ensure compliance with ethical standards and regulatory requirements in AI development and deployment. Document testing procedures, validation results, and responsible AI practices for audit and continuous improvement. Experience with automated testing, CI/CD pipelines, and DevOps practices. Excellent problem-solving, communication, and collaboration skills. Preferred Qualifications: Experience with telemetry analytics, observability platforms, or similar domains. Familiarity with AI/ML model deployment and MLOps in Azure. Knowledge of banking, payments, or financial services applications Locations: - Gurgaon, Hybrid (4 Days), No ODC Grade, Experience: - Lead/Senior Lead & 6 Y – 10 Y Notice Period: - look for immediate, 30 Days, 60 Days.

IT Support Technician - Booking Holdings - JOB DESCRIPTION Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. Booking Holdings Bengaluru is a Center of Excellence based in Bengaluru, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units. Job Overview As part of our Booking Holdings India team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. We believe that the passion and talent of our people is our strength - it is what drives us towards outstanding performance. We offer a dynamic, motivating and sophisticated work environment. We are eager to provide everyone the opportunity to learn, and develop skills in a truly world leading security practice. Our culture is open, innovative and performance orientated. As we are looking to build our IT Support team to drive our strategy, you will be a part of a new and exciting transformation, giving you a unique opportunity to excel and make your impact on the organization. We are looking for a quality focused IT Support Technician who wishes to immerse themselves into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team. What you’ll be doing: Provide technical support to employees of Booking Holdings brands face to face and remote through phone, chat and email. Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user. Carry out local onsite maintenance tasks Liaise with local stakeholders upon needs to guarantee the regular running of business operations Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution. Display knowledge of our internal organization by finding the right person that can assist in solving the issue. Balance and prioritize multiple tasks from different sizes and business importance. Document and contribute to the knowledge base. Prepare computer hardware Provide administrative maintenance on user accounts Engage in interaction to resolve issues together with the team. Contribute to Booking Holdings growth through interviewing, on-boarding, or other recruitment efforts if requested. Hybrid work per policy What you’ll bring: Primary Skills 2 to 4 years of experience including providing first line IT technical support. Bachelor’s degree or Diploma in a relevant field Advanced troubleshooting experience both on site and remote. Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Your team's dynamic: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool More about you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver's license and passport Capacity to travel up to 35% for field engineering assignments Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP - CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts Let's talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

SDR - Inbound Sales Development Representative - Inbound We’re looking for a result-driven SDR to actively seek new business opportunities and engage and build relationships with potential customers. You will provide complete and appropriate solutions/options for every potential customer to boost top-line revenue growth, customer acquisition levels, and profitability. Responsibilities You will be the first point of contact for all incoming product inquiries. Communicating with customers, making calls to potential customers, and following up on leads. Mapping their requirement & identifying sales opportunities. Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including phone, email, and chat while working in a fast-paced environment. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Staying informed about competing products and services. Achieving per day parameters, i.e. Call and email count along with Demo Scheduling and making it happened qualified. Researching and qualifying new leads. Requirements 1-3years of Sales Development Representative inside sales with a SAAS organization or similar role working for Indian Market. Hands-on experience with multiple sales prospecting techniques like Inbound calling, emailing, and social outreach (LinkedIn and Other professional platforms) Track record of achieving sales quotas Experience working with CRM (HubSpot). Fair understanding of sales performance metrics Excellent communication and negotiation skills Ability to deliver engaging conversations and presentations Qualifying leads from marketing campaigns as sales opportunities Presenting the company to potential prospects

Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right. Enter HowNow, Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it. Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, we’re pushing the boundaries of how people learn. Hi I'm Naaz the People Advisor at HowNow 👋🏾 I’m looking for a Customer Support Executive to join us. We’re looking for a problem-solving superhero with incredible communication skills and the charm to turn a frustrated customer into a HowNow advocate to join our Customer Support Team. Alongside the opportunities to develop and grow your career, we're a fun and friendly bunch. Have a watch of the video below to get an understanding of what it's like to work here. Day-to-day tasks will include 📩 You’ll become one of the first points of contact for every one of our customers who have a question, problem, or, as it happens, want to share praise or something quirky with us! You’ll be able to multi-task, respond to customers quickly, and send a high number of responses via our in-platform support channel whilst not compromising the quality of customer contact. You’ll communicate issues to the engineers but also communicate with customers in human words. You’ll build a deep understanding of our platform and share your expertise with customers by creating support articles – enabling our customers to troubleshoot by themselves. You’ll support the Customer Success team by spotting trends with reported issues and flagging any ‘high risk’ customers. You’ll meet KPIs (e.g. response times and CSAT scores) set by the business for the role. The key things that we will be looking for in applicants 🔑 You have 2+ years in Customer Support. You have excellent written and verbal communication skills in English. You are technologically literate and a fast learner. You are comfortable interacting with a high volume of customers across various channels (chat support, phone, email, web-based screen-sharing). You are passionate about troubleshooting issues. You can manage priorities in a fast-paced environment. You pay high attention to detail and have strong troubleshooting skills. You bring a strong sense of empathy to customer interactions and are someone who is a joy to work with. What You’ll Get 💰 Our salaries are calculated using a SaaS benchmarking tool called (Figures). Happy to disclose upon application. You’ll also receive a performance based bonus on top. 🏡 Hybrid working (in our offices 3x a week Mon-Wed) 💆 Wind-down Fridays. No meetings from 3pm onwards on Fridays, for you to wind down for the weekend. Our HowNow’ers use this time to exercise, study, or spend some time with their family and friends, which you can read about here 👼🏼 Enhanced maternity and paternity policies which you can read about here 🌴 25 days holiday, plus bank holidays and your birthday day off 📚 An annual £200 learning and development budget 🐶 Dog friendly offices - we love our pets! 🐾 🤩 Monthly socials and team dinners which have included Bounce, Mystery Rooms, ITC Maratha, JW Marriot and many more 💡 Access to the very best learning platform out there (HowNow+) to keep you at the top of your game What's next? 🤔 Once you've applied, we'll get back in touch with you. This is usually within the next 5 working days. Sometimes it can take slightly longer, but we will get back to you irregardless of what the outcome of your application is. You'll be invited to a 30-minute video call with Naaz, our People Advisor to discuss your experiences and the role. You'll be invited to a 30-minute video call with Luis, Technical Solution Lead. You'll be invited to a 60-minute task video call.

What You'll Do What Will You Do Technical Expertise & Customer Support: Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration: Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach: Uphold Avalara’s ‘Cult of the Customer’ philosophy by improving customer satisfaction through process enhancement, workflow optimization, and achieving performance metrics. Flexible Work Schedule: Support customers across US and/or EMEA time zones, with availability for afternoon, evening, or night shifts as required. What Your Responsibilities Will Be Customer Support & Issue Resolution: Serve as a primary contact for external customers via phone, chat, and email, owning Tier 2 technical issues for AvaTax and related Connectors through to resolution while maintaining high-quality documentation and meeting SLA/CSAT targets. Technical Proficiency & Problem Solving: Develop intermediate to advanced knowledge of AvaTax, Connectors, and the Avalara product portfolio; set up test environments, reproduce and log bugs in Jira, and proactively identify potential issues through system monitoring and usage analysis. Collaboration & Continuous Improvement: Work closely with Tier 1/2 teams, QA, and cross-functional departments to drive process improvements, contribute feedback to product teams, and support internal and external training initiatives through documentation. Documentation & Accountability: Create and maintain user-friendly support content (e.g., FAQs, manuals, guides), adhere to company policies, and take on additional responsibilities as needed to support team goals and deadlines. What You’ll Need To Be Successful Education & Experience: Bachelor’s in engineering, MCA, or MCS with 3+ years in technical support for software/SaaS products, including 1.5+ years in support-focused roles, and hands-on expertise with APIs and mainstream ERP/CRM/Accounting platforms (e.g., NetSuite, SAP, Salesforce, Oracle, etc.). Technical & Analytical Skills: Strong problem-solving capabilities, advanced Microsoft Excel proficiency, experience with support ticketing systems, and proven ability to manage support queues and complex case escalations independently. Customer Focus & Communication: Excellent written and verbal communication skills, with a customer-first mindset, effective relationship management, and the ability to navigate challenging situations professionally. Work Ethic & Soft Skills: Demonstrates Avalara Success Traits (Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity), with high organizational skills, self-motivation, sound business judgment, and a collaborative, cross-functional working style. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do The Senior Manager, Technical Support , reporting to the Director of Global Support Operations, will lead a team of support professionals to deliver exceptional technical assistance to customers. This role manages daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies to improve support services and elevate the overall customer experience. What Your Responsibilities Will Be Team Leadership You will lead a team of technical support professionals, including first-line managers and leads Set performance goals, conduct evaluations, and foster a collaborative, high-performing team culture Technical Support Operations You will oversee daily support operations to ensure effective issue resolution Implement and increase support processes to drive efficiency and meet SLA targets Collaborate with global teams to improve KPIs and enhance the customer experience Customer Interaction You will manage escalations, providing expert guidance to resolve complex technical issues Engage with customers to understand challenges, identify root causes, and deliver effective solutions Communicate technical concepts clearly to both technical and non-technical stakeholders Cross-Functional Collaboration You will partner with product, sales, marketing, and training teams to share insights and improve product and service delivery Align support strategies with our goals through active participation in cross-functional initiatives Performance and Reporting You will analyze support metrics and customer feedback to identify trends and improvement opportunities Deliver regular performance reports and insights to senior leadership Continuous Improvement You should champion initiatives that improve support quality, efficiency, and customer satisfaction Stay current with industry trends to introduce innovative solutions and best practices What You’ll Need To Be Successful Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology). 12+ years of experience building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team. Proficient in CRM platforms (e.g., Salesforce, ServiceNow) and experienced in managing multi-channel support (chat, phone, email, portal) Skilled in support process engineering and service improvement Analytical mindset with the ability to analyze complex technical problems and develop effective solutions. Experience with customer relationship management (CRM) software and support ticketing systems. Excellent knowledge of CRM tools like Salesforce, Service now etc. Flexibility to work in rotational night shifts(Work from office 5 days a week) How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

The Opportunity To be part of a multi disciplined team providing pre and post sales technical support to our customers and sales associates via the telephone, email and live chat. The team will consist of 24 associates from a variety of scientific specialities from Life Sciences. Avantor is looking for an associate for an entry level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of problems. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. What we ’ re looking for Education: Undergraduate/Masters in Science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation) Experience 0-1 years of experience. Preferred Qualifications Preferred experience in Proteomics, Genomics, Microbiology & Bio-Chemistry lab techniques. Hands-on experience with HPLC, GC-MS, RT-PCR, FPLC, FTIR, AAS, SEM/TEM. Excellent communication in English (written & Verbal) - ability to interact with native English speakers. Adequate Typing skills – minimum of 25 wpm with 98+% accuracy Proficiency in Microsoft Office – MS Word and MS Excel and/or MS Access Positive attitude towards work, team, learning and taking up initiatives/tasks. Ability to provide accurate information in user-friendly manner. Flexible to shifts. Attention to details - Quality, training abilities and people management. Ability to handle business calls. How You Will Thrive And Create An Impact To be part of a multi disciplined team providing pre and post sales technical support to our customers and sales associates via the telephone, email and live chat. Continually enhances product knowledge as well as sales and customer applications skills. Maintains specific account records as required by management. Maintains awareness of territory and overall sales and profitability goals. Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts. Performs other duties as assigned. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Your team's dynamic: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool More about you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver's license and passport Capacity to travel up to 35% for field engineering assignments Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP - CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts Let's talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Job Summary The Director, Global HR Services (India) is responsible for leading and operationalizing Lowe’s HR Contact Center (Associate Care Center – ACC), which provides HR support services to associates based in the United States via phone, online case submission and live chat. This role ensures the delivery of a seamless, efficient, and high-quality experience by overseeing the day-to-day operations of the Center and ensuring alignment with enterprise HR service standards. The Director serves as the senior-most in-country leader for the Global HR Services function and is accountable for the effective delivery of HR services that support the U.S. retail business. With a focus on operational excellence and service optimization, this leader applies a data-driven approach to streamline processes, drive automation, and shift work to the most efficient service tiers. In addition to the HR Contact Center, the Director acts as the local leader and liaison for other U.S.-facing HR functions operating in India, ensuring alignment, coordination, and effective execution across these functions. This role partners closely with HR Operations and HR Centers of Expertise (COEs) to ensure service delivery meets or exceeds business expectations. The Director is also responsible for leading multi-site project initiatives and maintaining strong financial stewardship across supported departments. As a people leader, the Director fosters a culture of accountability, continuous improvement, and associate engagement. They are expected to mentor and develop talent, enable team problem-solving, and remove obstacles to ensure the delivery of world-class HR services. Key Responsibilities Oversee day-to-day management of the HR Contact Center to ensure consistent, high-quality HR support for U.S.-based associates. Maintain service levels and resolve inquiries efficiently while fostering a customer-focused service environment. Define and execute the strategic vision for HR Services in alignment with enterprise goals. Partner with HR Operations leadership, HR Centers of Expertise (COEs) and cross-functional teams to identify and implement best practices, process enhancements, and service innovations. Hire, lead, and develop a large team, including salaried managers and hourly associates. Guide employee onboarding, training, and engagement. Mentor team members and identify growth and development opportunities through collaboration with peer directors and U.S. functional leaders. Provide on-site leadership and support across core U.S.-facing HR functions, including Payroll, HR Systems, Talent Acquisition, and HR Quality, ensuring alignment with organizational goals and consistent execution of HR strategies. Drive the creation, maintenance, and testing of process documentation (e.g., SOPs, contact center scripts, work instructions). Ensure complete, accurate, and up-to-date documentation in partnership with HR operations and compliance teams. Manage budgets, headcount, and P&L for the HR Contact Center function. Monitor support ratios and resource utilization to optimize costs while ensuring service delivery remains effective and scalable. Ensure adherence to HR policies, SOX requirements, and applicable labor and payroll regulations. Conduct audits and mitigate operational risks through proactive controls and cross-functional collaboration. Serve as a strategic partner to internal stakeholders, including COEs, HR Business Partners, and offshore teams, to ensure alignment of services with business goals and successful execution of multi-site initiatives. Education Bachelor’s Degree Required Minimum Qualifications 10+ Years Progressive HR experience, with at least 8 years in HR Shared Services or Contact Center leadership roles. 8+ Years Experience in people leadership role, managing both direct and indirect reports in a large-scale, matrixed environment 8+ Years managing HR service delivery for a U.S.-based or North American workforce. Proven experience in managing service level agreements (SLAs), key performance indicators (KPIs), and process governance in a shared services or captive center model. Demonstrated ability to manage multi-site operations, budgets, and complex organizational change initiatives. Experience working in a matrixed, cross-cultural environment, collaborating with senior stakeholders across countries and time zones. Strong communication skills, both verbal and written, with the ability to convey complex compliance topics to diverse audiences. Proven ability to identify and lead process improvement initiatives to enhance compliance, efficiency, and risk mitigation. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. Team Leadership What Your Responsibilities Will Be Oversee, mentor, hire and provide guidance to a team of technical support professionals Manage team of first line managers and lead Set performance goals, conduct regular performance evaluations, and provide constructive feedback Foster a positive and collaborative team environment to encourage productivity and innovation Technical Support Operations Oversee the technical support operations, ensuring resolution of customer issues and inquiries. Develop and implement support processes to increase efficiency and enhance customer satisfaction. Monitor support ticket queues and allocate resources to meet service level agreements (SLAs) Identify improvement areas and to improve and increase support KPI's and customer experience. Handle escalated customer issues, escalations providing expert technical assistance and ensuring swift resolution Collaborate with customers to understand their technical challenges, identify root causes, and provide comprehensive solutions Communicate technical information to all kinds of customers. Collaborate with product development, sales, and marketing teams to communicate customer feedback and contribute to product improvements. Work with the training department to ensure technical support staff is up-to-date with product knowledge. Participate in meetings to align support strategies with our goals Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery Prepare regular reports on goals and present findings to the senior management team Improve initiatives to enhance support processes, customer satisfaction, and team performance Stay updated with industry trends and best practices to implement support solutions What You’ll Need To Be Successful You have 10+ years of experience with SaaS based product Support environment. 5+ years of experience managing different support channels like portal, chat, phone and Email 5+ years experience in support process engineering and improvement How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do Technical Expertise & Customer Support: Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration: Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach: Uphold Avalara’s ‘Cult of the Customer’ philosophy by improving customer satisfaction through process enhancement, workflow optimization, and achieving performance metrics. Flexible Work Schedule: Support customers across US and/or EMEA time zones, with availability for afternoon, evening, or night shifts as required. What Your Responsibilities Will Be Customer Support & Issue Resolution: Serve as a primary contact for external customers via phone, chat, and email, owning Tier 2 technical issues for AvaTax and related Connectors through to resolution while maintaining high-quality documentation and meeting SLA/CSAT targets. Technical Proficiency & Problem Solving: Develop intermediate to advanced knowledge of AvaTax, Connectors, and the Avalara product portfolio; set up test environments, reproduce and log bugs in Jira, and proactively identify potential issues through system monitoring and usage analysis. Collaboration & Continuous Improvement: Work closely with Tier 1/2 teams, QA, and cross-functional departments to drive process improvements, contribute feedback to product teams, and support internal and external training initiatives through documentation. Documentation & Accountability: Create and maintain user-friendly support content (e.g., FAQs, manuals, guides), adhere to company policies, and take on additional responsibilities as needed to support team goals and deadlines. What You’ll Need To Be Successful Education & Experience: Bachelor’s in engineering, MCA, or MCS with 3+ years in technical support for software/SaaS products, including 1.5+ years in support-focused roles, and hands-on expertise with APIs and mainstream ERP/CRM/Accounting platforms (e.g., NetSuite, SAP, Salesforce, Oracle, etc.). Technical & Analytical Skills: Strong problem-solving capabilities, advanced Microsoft Excel proficiency, experience with support ticketing systems, and proven ability to manage support queues and complex case escalations independently. Customer Focus & Communication: Excellent written and verbal communication skills, with a customer-first mindset, effective relationship management, and the ability to navigate challenging situations professionally. Work Ethic & Soft Skills: Demonstrates Avalara Success Traits (Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity), with high organizational skills, self-motivation, sound business judgment, and a collaborative, cross-functional working style. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

This is an honest call for a top-tier Flutter expert or a small, agile agency. *NOTE EXPERIENCE OF CLEAN ARCHITECTURE AND BLOC (FREEZED) IS ESSENTIAL* I am a solo founder on the verge of launching a travel tech app. It's over a year of hard work with established universities and more. After two months of development, we've been let down at the final hurdle by our previous developer, leaving us with a buggy, unfinished product just before our critical market launch in a major city. Flights are booked, meetings are/were planned. This is a rescue and polish mission. The app is approximately 90% coded, but the final 10% is critical and has left the app in an unusable state. Your objective is to take the existing codebase and, over a focused 10-day sprint (est. 40-50 hours), get the app to the stable, polished, and submittable state it should have been in. Fixed fee: 1500$ The Mission-Critical Scope: The work is a mix of bug fixing and UI implementation. It's not a full rebuild, but it requires a sharp eye and a high standard of quality. Tasks include: Fixing Critical Bugs: Addressing issues like non-functional buttons, broken navigation links, and search features that are not working correctly. UI/UX Polish: Implementing UI fixes based on our Figma designs. This includes correcting poor spacing, alignment, and styling issues, and ensuring a consistent, professional user experience. Code Cleanup: Removing hard-coded data and ensuring the app is stable and performant. App Store Preparation: Ensuring the final build is clean and meets all core requirements for a successful first-pass submission. Why You'll Succeed: The good news is the app is built on a solid foundation of Clean Architecture and the BLoC pattern with Freezed. For an experienced developer, the codebase is well-structured and easy to navigate. Much of the work will involve modifying existing components, not starting from scratch. A good understanding of Supabase/PostgreSQL is a major bonus and will speed things up significantly. The Long-Term Opportunity: This 10-day project is effectively a paid trial. We are looking for a stable, long-term technical partner for the next 12-18 months of feature iterations and growth. If we work well together, this will become an ongoing collaboration. The Selection Process: This will be fast and professional. Shortlisted candidates will be invited to a brief technical chat and a 1-hour paid micro-task working directly on a small part of the real codebase. This is the best way for us both to see if we're a good fit. To Apply: If you are a high-calibre developer who thrives on solving complex problems and wants to be the hero who saves a launch, we need to talk. Please apply with: A link to your portfolio, highlighting your best and most complex Flutter apps. *PLEASE ATTACH YOUR RESUME, LINK TO ANY GITHUB WITH RELEVANT EXPERIENCE IN CLEAN ARCH + BLOC* A brief, direct statement confirming your availability for a 10-day sprint

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. What are we looking for? o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt, Any Graduation

The Opportunity Avantor is looking for an Associate for the Bids & Quotes NA team. It is an entry-level position. He/She is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. They should be part of a multi-disciplinary team providing direct technical support to our customers and sales associates via call, chat, and email. The team consists of associates from a variety of scientific specialties, including Life Sciences (Microbiology, Molecular and cell biology, Biochemistry & Biotechnology) What We’re Looking For Education: Minimum of an Undergraduate/bachelor’s in science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation). Experience: 0-1 years of experience. Preferred Qualifications Practical Laboratory experience is preferred. Excellent Communication Skills with telephone etiquette. Preferably with customer service experience. Proficiency in Microsoft Office - MS Word and MS Excel Positive attitude towards work, team, learning and taking up initiatives/tasks. Customer centric approach, with ability to provide accurate information in user friendly manner to both technical and non-technical purchasers. Awareness of the sales process and a commercial understanding of the service Eye for details and accuracy of information supplied. Ability to comprehend the technical enquiry, analyze, probe to understand thecustomer requirement and ensure complete information before formulating a response. Competencies Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adhere to Avantor’s policies, procedures, rules, and guidelines. Always uphold Avantor Culture and Values. How Will You Thrive And Create An Impact Provide Pre & Post sales assistance relating to our product range to customers via Hotline/Live Chat or E-Mail. To make the greatest use of technical expertise and experience, team members divide up incoming inquiries, but they also should have a readiness to broaden their knowledge and address a range of inquiries. Maximize opportunity to achieve sales by; Identifying products based on end user’s specifications & application Suggesting alternatives to unavailable products Providing technical information about Avantor product ranges Providing first line troubleshooting for equipment & instruments Up selling of products and services where possible Maintain a database of supplier product information, specifications, and certificates. Build relationship with sales staff and customer service associates to ensure continuity of service provided. Ability to produce results in a pressurized environment, within agreed service levels and the ability to follow through on all commitments. Mentor team members and lead small groups within the team. Perform Quality Audits & Checks. Involve in Product & Process training for new hires. Perform Root Cause Analysis on customer complaints and take necessary actions. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Job description Hello Candidates, Desnor Destination is hiring for Work From Home Chat/Voice process. Grab the opportunity at earliest!! Roles & Responsibility Resolving queries of customers via chat. Ensuring customer satisfaction. Responding to customer's chat within time frame. Eligibility Grad/Undergrad both can apply Freshers and experienced both are eligible Excellent communication skills required Only immediate joiners required CAN DO PART TIME/WORK FROM HOME BASIC KNOWLEDGE OF COMPUTER ANY GENDER CAN APPLY NO TARGET NO BOUNDATION. NEED GOOD TYPING APPLICANT. Job Type: Part Time Job (Work From Home Job) Salary: 15000.00 to 30000.00 /month Education: fresher and Experienced can Apply. Contact Person- Shakir Ali (HR) Contact No- 935O382OO8 (Send WhatsApp Msg Also) Calling Time- 10 to 6 Note- This Job is Only For Delhi/NCR Candidates. Other City Candidates is Not Allow for this Job.