47416 Chat Jobs - Page 9

Job Title : Quality Senior Analyst - Chat/Voice Process Job Summary : We are seeking a skilled and detail-oriented BPO Quality Senior Analyst for our Chat/Voice Process to ensure the highest standards of customer service and operational excellence. As a Quality Senior Analyst, you will be responsible for monitoring and assessing the quality of Chat/Voice interactions between our customer service representatives and customers. Your primary focus will be to analyze Chat/Voice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators. Responsibilities: Monitor and evaluate Chat/Voice interactions between customer se...

Job Description: Chat Repair – Analyst Candidate must have good communication and interpersonal skills. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. Key Responsibilities: Manage the ...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice/Chat process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team memb...

Job Description: As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their ...

Job Description: As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their ...

Analyst – Inbound Chat – Customer Operations Pune | Full-time (FT) | Customer Operations Shift Timings – US Shift |Management Level – Analyst| Travel Requirements - NA Job Description: Inbound Chat – Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing produ...

eClerx is looking to hire an experienced professional with 6+ years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team membe...

We are looking for a dedicated and experienced Quality Team Leader for our Chat Process to lead and supervise a team of Quality Analysts. As a Team Leader, you will be responsible for managing the quality evaluation process, ensuring adherence to performance standards, and driving continuous improvement. Your primary focus will be to provide guidance, support, and coaching to the Quality Analysts, ensuring the delivery of high-quality chat interactions and achieving key performance indicators. Responsibilities: Lead and supervise a team of Quality Analysts, providing guidance, support, and coaching to ensure consistent and accurate evaluation of chat interactions. Establish and communicate p...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members an...

Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowl...

The Associate Manager role is essential for maintaining efficient tech support operations across the Service Desk and NOC. This position focuses on swift issue resolution and proactive problem prevention. Key responsibilities include prioritizing critical tasks and ensuring clear communication across the organization. The role also involves monitoring team performance, driving continuous improvement initiatives, supporting staff development, and ensuring compliance with internal policies and security standards. Overall, this position is vital for aligning IT services with business needs, balancing daily operations with strategic planning. The goal is to provide reliable technological support...

Position Summary We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewardsexclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies. Job Description: Designation : Process Consultant Qualification : Gr...

Job Type: Full-time Job Role: Handling customer queries through chat/email (no voice calls) Providing accurate and timely responses Maintaining quality, accuracy, and productivity standards Following process guidelines and company policies Eligibility Criteria: Graduates / Undergraduates can apply Good written communication skills (English mandatory) Basic computer knowledge Freshers and experienced candidates welcome Shift Timings: First Shift: 7:00 AM 4:00 PM Second Shift: 4:30 PM – 1:30 AM Rotational from above 2 shift Timings Transportation & Benefits: One-side cab facility (Drop only) Travel allowance provided Stable work environment Growth opportunities Location Preference (Mandatory):...

Role & responsibilities Resolve international customer queries over chat. Minimum 1 year of international dual chat exp. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer account through open and interactive communication. Requirements and skills Candidate must have 12th pass marksheet. Prove customer support experience or experience as a client service representative. 35+WPM Typing speed with 90+accuracy. Familiarity with CRM system and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage tim...

Roles and responsibilities: Role : Non-Voice (Chat Process) Location : Bangalore (Work from Office) Interview Rounds : Face to Face Eligibility : (freshers or experienced), with excellent communication skills (both oral and written) Key Qualities : Positive attitude, customer-first approach, and comfortable with rotational shifts Contact Details : Name : Annie Email : annie.shirley@firstsource.com This is a solid opportunity for someone looking to start or advance in non-voice sector, especially if they're comfortable with a non-voice role and working in shifts. KINDLY MENTION HR ANNIE SHIRLEY ON THE CV BEFORE SUBMITTING Disclaimer: Firstsource follows a fair, transparent, and merit-based hi...

Job Description Role L2 Technical Support Engineer Who Are We Looking For Level 2 Technical Support Engineer Technical Skills Years of experience needed 0 to 2 years Handson experience with Windows Mac OS environments Excellent problem solving and communication skills Handson experience with Windows Mac OS environments Good understanding of computer systems mobile devices and other tech products Familiarity with remote desktop applications and help desk software eg Webex LogMeIn Bomgar Knowledge on Citrix Virtual Apps AWS technology and Desktop Basic knowledge on Virtualization technology Graduate 1 plus years of relevant experience Management Skills Knowledge on Ticketing tools eg ServiceNo...

Job Description - Windows Active Directory || LTIMindtree Ltd Designation: Senior Engineer / Specialist / Senior Specialist Experience :- 3+ years Job Location :- Hyderabad Primary Secondary location - Bangalore JOB DESCRIPTION: - Windows Active Directory Note: - Only Night Shifts. Shift Time :- 5.30 PM to 3.30 AM and 9.30 PM to 6.30 AM. Job Description Standard for all Tracks The ideal candidate for the Support Engineer role should have over 9 years of experience in Windows Active Directory, including customer-facing or customer support roles. They should possess good communication skills and be flexible to work in shifts, following the US holiday calendar, with the majority of work time be...

Responsibilities Design, develop, and optimize conversational AI experiences for voice and chat channels Build and enhance virtual agents using Amazon Connect, Amazon Lex, and Amazon Nova–powered GenAI Create conversation flows, intents, prompts, and dialog management for natural, efficient interactions Integrate conversational AI with Amazon Connect contact flows, CRM systems, and backend services Implement agent assist and real-time guidance capabilities Test, tune, and monitor conversations to improve accuracy, containment, and customer satisfaction Required Qualifications 4+ years of experience in conversational AI, chatbot, or voice bot development Hands-on experience with Amazon Lex an...

Position Overview :- As a US Chat Process Expert, you will be responsible for managing chat interactions with our US-based customers. Your primary goal will be to provide exceptional customer service and support while also identifying opportunities for lead generation and business development. The ideal candidate will be fluent in written and verbal English, with a passion for customer service and a drive to succeed. Key Responsibilities :- Manage chat interactions with US-based customers, providing timely and accurate information. Identify opportunities for lead generation and business development through chat interactions. Collaborate with sales and marketing teams to implement chat-based ...

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you ...

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. ...

We have opening for 7+ Customer services representatives and 1 supervisor/ team lead for US process. It is for inbound and chat process( Semi voice). Shift time: 6.30 PM- 3.30 AM 5 days working. (Sat and sun off) Location: Indiranagar, Bangalore Exp required: Team lead-5+ yrs CSR-2+ yrs Looking for candidates with good comms skill in English so will be able to communicate with client. Responsibilities: • Support requests for booked and shipped and invoiced orders, including order changes and cancellations; escalations; delivery issues and product support for newly delivered shipments, heavy inbound phone responsibilities *eCommerce team only • Support requests for various sales channels, whi...

About US Sportskeeda - For the hardcore sports fan Established in 2009, Absolute Sports is the parent company of Sportskeeda.com, ITRwrestling.com, TJRWrestling.net, ProFootballNetwork.com, SoapCentral.com, Deltiasgaming.com, and Primetimer.com . We are a subsidiary of Nazara Technologies, the only publicly listed Indian gaming / diversified media company. Sportskeeda is a global sports content platform that covers the world's biggest sports and esports subjects and serves over 100 Million fans every month. Our passionate team comprises top content creators from around the world who produce hundreds of well-researched content pieces on a daily basis. Sportskeeda has market leadership in mult...

Walk-in | TCS Indore Hiring for Technical Support Representative - Voice Openings: 300 INTERVIEW DETAILS: Interview date: 11th January, Sunday Interview time: 10 AM to 1 PM Venue :Tata Consultancy Services Ltd, Indore SEZ, Tigariya Badshah, Super Corridor, Indore – 452018 Experience: 1-6 years Location: Indore Job Description TSR -Technical Support Representative B2 Level proficiency mandatory for Final Onboarding (Through Versant / Talview or Communication assessment by Trainer) • Mandatory Skills ✓ Excellent Comm skill (verbal /Written) ✓ Chat Exp in the previous Roles, Good Typing skills ✓ 24 / 7 environment including Nightshift and weekends ✓ Work Location – TCS Offices operating in Chen...

Walk-in | TCS Indore Hiring for Technical Support Representative - Voice Openings: 300 INTERVIEW DETAILS: Interview date: 11th January, Sunday Interview time: 10 AM to 1 PM Venue :Tata Consultancy Services Ltd, Indore SEZ, Tigariya Badshah, Super Corridor, Indore – 452018 Experience: 1-6 years Location: Indore Job Description TSR -Technical Support Representative B2 Level proficiency mandatory for Final Onboarding (Through Versant / Talview or Communication assessment by Trainer) • Mandatory Skills ✓ Excellent Comm skill (verbal /Written) ✓ Chat Exp in the previous Roles, Good Typing skills ✓ 24 / 7 environment including Nightshift and weekends ✓ Work Location – TCS Offices operating in Chen...