8013 Chat Jobs - Page 9

Are you ready to launch your career in a dynamic global environment? We’re hiring Process Associates for our International Voice & Non Voice Support team. If you have great communication skills and a passion for customer service, this is your chance to grow with us! Perks: Fixed Night Shifts 5-Day Work Week Opportunity to work with US-based clients Fresher-friendly with training provided Eligibility: Excellent English communication skills (verbal & written) Graduates (B.Tech, BCA, MCA, MBA, BBA, 3-year diploma) Freshers & experienced candidates welcome Key Responsibilities: Voice Handle customer queries via chat and calls Assist US clients with technical or account-related concerns Document all customer interactions accurately Follow company processes and quality guidelines Work collaboratively with team members Non-Voice: This is a non-voice process where you’ll work with global clients and ensure smooth financial documentation and data management. Requirements: Strong attention to detail and data accuracy Good command of English (written communication) Graduate in any stream (B.Tech, BCA, MBA, etc.) Freshers and experienced candidates both eligible Your Role: Handle backend invoicing and documentation processes Coordinate with US clients for billing-related tasks Maintain detailed records and ensure data integrity Work closely with internal teams to resolve discrepancies Apply now and be a part of a high-performing international team! Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Schedule: Night shift US shift Ability to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person

About the Customer Support Team The Customer Success team aims to provide the best solutions while maintaining a high degree of empathy towards our clients. Our clients are our priority at all times and our success at Indee is the result of the trust we have built with customers around the world. The majority of our clients are based out of the U.S.A. which include some of the largest studios. You will be entrusted to be the face of the company, while upholding our values and culture, in these interactions with high-profile clients. What you will be doing Effectively engage and interact with customers by email or chat on a variety of issues ranging from billing inquiries and streaming issues to bug reports and fixes. Put yourself in the shoes of a customer to identify pain points and resolve issues to ensure customer satisfaction. Follow protocol and escalate effectively. Coordinate and work closely with cross-functional teams to resolve issues. Manage Customer accounts and provide white collar services to important customer accounts Test the platform after each release, anticipate customer queries, and prepare resolutions and workarounds for customer issues. Proactively work on optimizing current processes to increase efficiency, resolution & conversion rate, and aid customer satisfaction. Take up personal projects along with working on team projects to find gaps in processes, improve customer service and strengthen internal knowledge base. What we are looking for in a candidate Advanced writing and communication skills in English. Strong problem-solving and troubleshooting skills. Effective time management and ability to multitask, organize and prioritize. Prior experience with SaaS companies and/or with a North American audience will be of great advantage. Hands-on knowledge of Slack, Google Suite, and customer service software like Freshworks is also a big plus. Be willing to work in a rotational shift with U.S. timings (10:00 p.m. to 6:00 a.m. IST) and take on shifts during the weekend as part of the 24/7 support team. Qualification Education: Graduate Experience: Over 2 years of experience in customer / client facing roles

We are hiring for Technical Customer Service Associate/ Sales Administrator/Invoicing Specialist profile Fresher and experience both can apply. - Night Shifts -5 days working -Ability to resolve the customer queries over Call and Chat. Requirements: - Good English communication skills - Qualification: Graduate (B.Tech, BCA, MCA, MBA, BBA, 3 years diploma) Responsibilities: 1. Handle customer inquiries through channels like chat and calls 2. Provide assistance and support to US team and customers with their queries and concerns. 3. Maintain accurate records of interactions and transactions. 4. Follow company policies and procedures while addressing customer needs. 5. Collaborate with team members to ensure efficient customer service delivery. 6. Adhere to quality standards and KPIs set by the company. 7. Continuously improve product knowledge to better assist customers. Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Schedule: Night shift Supplemental Pay: Overtime pay Ability to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Required) Work Location: In person

"Don’t miss this opportunity! ✅ Instant Processing Anyone with Basic Communication Skills in ODIA LANGUAGE Can Apply!" Your Dream Career Start Here. Key Responsibilities: Answer incoming customer calls and respond to emails or chat messages. Resolve customer issues related to products, services, or orders. Maintain accurate records of customer interactions and transactions. Escalate complex issues to the supervisor or concerned department. Provide information about products, offers, and policies. Follow up on customer interactions to ensure resolution. Handle complaints in a professional and empathetic manner. Update internal databases with customer details and feedback. For this job, only 10th, +2, and +3 qualifications candidate (both male and female candidates) should apply. Candidates with higher qualifications are requested not to apply as there are no suitable jobs available for them with us. Send your Resume to 8984570064 (WhatsApp) Call Us -8984570064 Job Type: Full-time Pay: ₹11,086.00 - ₹14,105.20 per month Schedule: Day shift Language: Odia (Preferred) Work Location: In person Speak with the employer +91 8984570064

"Don’t miss this opportunity! ✅ Instant Processing Anyone with Basic Communication Skills in ODIA LANGUAGE Can Apply!" Your Dream Career Start Here. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person. Resolve complaints and provide appropriate solutions promptly. Maintain accurate records of customer interactions and feedback. Follow up to ensure issues are resolved and customers are satisfied. Promote company products/services where relevant. Coordinate with internal departments to solve customer issues. Maintain a professional and positive attitude at all times. For this job, only 10th, +2, and +3 qualifications candidate (both male and female candidates) should apply. Candidates with higher qualifications are requested not to apply as there are no suitable jobs available for them with us. Send your Resume to 8984570064 (WhatsApp) Call Us -8984570064 Job Type: Full-time Pay: ₹13,086.00 - ₹16,241.98 per month Schedule: Day shift Language: Odia (Required) Work Location: In person Speak with the employer +91 8984570064

Job Summary: We are seeking a dynamic and experienced BPO Trainer to design, deliver, and manage training programs for new hires and existing employees. The ideal candidate will be responsible for enhancing employee skills, improving performance, and ensuring process compliance across voice and non-voice operations. Key Responsibilities: Conduct new hire training (NHT) and onboarding sessions for voice/non-voice processes. Deliver refresher training , upskilling, and cross-skilling sessions as required. Create and update training materials , SOPs, assessments, and e-learning content. Track and analyze training effectiveness using metrics like post-training scores, quality audits, and performance feedback. Collaborate with operations, quality, and HR teams to identify training needs and skill gaps. Facilitate soft skills, communication skills, product/process, and compliance training . Maintain training reports , attendance records, and feedback documentation. Ensure a high level of engagement, interaction, and learner satisfaction during training sessions. Coach and mentor agents during OJT (On-the-Job Training) . Stay updated with industry trends, tools, and BPO standards . Required Skills and Qualifications: Bachelor’s degree in any discipline. Minimum 3–6 years of training experience in a BPO or customer service environment. Excellent communication, presentation, and interpersonal skills . Proven ability to train across various BPO verticals (voice, email, chat, or blended). Strong facilitation , classroom management , and instructional design skills. Familiarity with learning management systems (LMS) and training analytics. Ability to handle multiple batches, deadlines , and dynamic process requirements. Certification in Train-the-Trainer (TTT) or similar will be an added advantage. Preferred Attributes: Flexible to work in rotational shifts/ night shift. Exposure to international processes or clients . Strong analytical and problem-solving mindset. Passion for coaching and continuous improvement. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Food provided Provident Fund Schedule: Night shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Expected Start Date: 01/08/2025

Position: Guest Management Intern Location : Vadodara Primary KRA: a) Inbound: Support & Guidance to our Guests via Incoming Calls | Incoming Chats | Email (Abandon-Cart) b) Outbound: Timely Follow-Ups | Email (Abandon-Cart) | Send Quotation to Guests via Whatsapp c) Lead Management – Add, Edit, Update CRM real-time (for sale closures) d) Competition Analysis – Stay Up-to-date with current prices & offers of competition e) Data & Trend Analysis –Lead to Conversion ratio, Lead count trend, Brand Sales Trend Mandatory skills: Strong Communication, Convincing skills, go-getter, Target-Achiever. Job Description: - Manage proper database of leads pipeline & follow-up for closure - Manage our Chat Platform: real time chats with guests to resolve their queries & drive conversions - Mail Lead: Outbound calling to the consumers who have shown interest in our services - Close tracking of competition offers, our site offers and analytic. Job Type: Internship Contract length: 3 months Pay: Up to ₹5,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Position : E-Commerce Executive Skill sets required : Knowlegde of how E-Commerce websites function Product Database management SKU Generation on designated platform Packshot Product Photography Fluency in English Chat based customer support and interaction skills Basic graphic design using tools like adobe illustrator and canva Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Supplemental Pay: Yearly bonus Ability to commute/relocate: Anand, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: E-commerce: 2 years (Required) total work: 4 years (Required)

Job Title: Customer Support Executive Location: Vadodara Process: Games Blended, APB Email, APB Voice, Acko Job Description: We are hiring Customer Support Executives for multiple processes, including Games Blended, APB Email, APB Voice, and Acko. This is an excellent opportunity for both freshers and experienced candidates to kickstart or grow their careers in the customer service domain. Key Responsibilities: ● Handle customer queries via voice, email, and chat (depending on the process assigned) ● Provide effective solutions and ensure customer satisfaction ● Maintain accurate records of customer interactions ● Work collaboratively with the internal team to resolve issues quickly ● Meet performance metrics such as response time, resolution time, and customer feedback Eligibility Criteria: ● Minimum Qualification: 12th Pass ● Experience: Fresher or Experienced candidates welcome ● Skills: Good communication skills in English and Hindi, basic computer knowledge, customer-centric approach Salary Range: ₹15,000 – ₹21,000 per month (based on experience and process) Perks & Benefits: ● On-the-job training ● Growth and promotion opportunities ● Incentives based on performance Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹21,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Work Location: In person

Remote What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor Sends day-end reports to management team Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements. Works with WFM to ensure hourly, real-time schedule adherence commitments are being met. Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers). Assigning schedules for all reps. Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence. Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule. What We Expect You To Have: Bachelors with 1+ years of experience or equivalent combination of education and relevant experience Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies. Build strong relationships with Team Leader, and team members. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Act as a role model at all times, adhere to high ethical standards. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development. Be flexible in an environment by championing and embracing change. Excellent Written English skills and Excel (Data Analysis) are a prerequisite. Acts as a role model at all times and adheres to high ethical standard Takes responsibility and initiative to develop core and personal skills Is flexible in an environment by championing and embracing change Maintains a high degree of confidentiality while conducting day-to-day operations. Job Title : Real Time Analyst Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time

Job Title: Customer Support Representative (Non Vice Process) Location: On-site Employment Type: Full-Time Work Environment: 24/7 Rotational Shifts Job Overview: We are seeking enthusiastic and customer-focused Chat Support Executives to join our growing team. In this role, you will be responsible for handling customer inquiries via chat in a professional, accurate, and timely manner. This is an exciting opportunity for individuals who are passionate about delivering excellent service and want to build a long-term career in customer support. Key Responsibilities: Respond to customer queries through chat support with clarity, empathy, and professionalism. Deliver prompt, accurate, and effective solutions to customer issues and requests. Maintain a positive, problem-solving approach to each interaction. Adhere to communication protocols, internal policies, and quality standards. Manage multiple chat conversations simultaneously while maintaining high accuracy. Document customer interactions and escalate unresolved queries when necessary. Work in rotational shifts including night shifts in a 24/7 support environment. Eligibility Criteria: Excellent communication skills in English (written and verbal). Strong command of grammar and sentence construction. Minimum qualification: 12th grade (Higher Secondary Certificate) or equivalent. Candidates must be available to work full-time without academic commitments. Willingness to work on-site at the designated location. Comfortable with rotational shifts, including night shifts in a 24/7 environment. Ability to handle customer queries with patience and accuracy. Comfortable in a fast-paced, multitasking work setting. Benefits Offered: 5-day work week with rotational week-offs. Free cab service for shifts night shifts Subsidized meals available on-site. Night shift allowance Comprehensive health insurance and medical benefits for employees. Why Join Us? Be part of a fast-growing customer support team with strong growth prospects. Gain valuable experience in client interaction and problem-solving. Work in a professional and inclusive work culture. Enjoy benefits that support your well-being and work-life balance. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Commission pay Performance bonus Shift allowance Application Question(s): Are you in Ahmedabad??, as this opportunity are for localites Language: English (Required) Work Location: In person

We are hiring for customer care executive position Work from office job Location - Sugam Business Park, 6th Floor, near RDB Cinemas, GP Block, Sector V, Bidhannagar, Kolkata – 700091 Salary - 10K to 13K ( depends on the interview ) Voice and Chat process We are looking for immediate joiner Minimum 12th pass required Contact No - 7865097859 - HR Rakesh Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Provident Fund Schedule: Evening shift Night shift Rotational shift Supplemental Pay: Overtime pay Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 7865097859

Job Title: Customer Support Agent – Premium Chat Process Job Type- Work from Office Location- Kolkata Employment Type: Full-Time Shift: Rotational (24x7) Salary: ₹18,000 to ₹25,000 per month Eligibility Criteria: Graduate in any discipline from a recognized institution Minimum 1 year of experience in a premium chat support process Proficient in written and spoken English Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) Strong typing skills (minimum 25 WPM with high accuracy) Familiarity with CRM tools and chat support platforms Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: Provide prompt and efficient real-time chat support to customers, assisting with: Order status and tracking Delivery issues Cancellations and refunds General inquiries and account-related concerns Collaborate with delivery partners , restaurants , and store teams to ensure timely resolution of issues Demonstrate empathy , professionalism , and a solution-oriented approach in every interaction Maintain high levels of customer satisfaction and build trust through effective communication Adhere to internal quality standards , response time metrics , and performance KPIs Keep detailed and accurate records of customer interactions in the CRM system Stay updated with product knowledge, company policies, and service updates Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Shift allowance Language: English (Required) Hindi (Preferred) Work Location: In person Expected Start Date: 25/06/2025

House of EM5 is a fast-growing e-commerce company committed to delivering exceptional products and outstanding customer experiences. We pride ourselves on innovation, speed, and putting the customer first in everything we do. As we continue to grow, we are looking for passionate individuals to join our customer care team. Job Summary As an Ecommerce Customer Care Representative, you will be the first point of contact for our customers. Your role is essential in ensuring customer satisfaction by providing timely, empathetic, and professional support via email, chat, and phone. You'll help resolve issues, answer questions, and provide information about our products and policies. Responsibilities Respond to customer inquiries through email, chat, and phone in a timely and courteous manner. Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution. Track and follow up on customer interactions to ensure satisfaction. Collaborate with internal teams (logistics, warehouse, product) to resolve customer concerns. Process returns, refunds, and exchanges following company policies. Identify trends in customer issues and suggest improvements. Maintain detailed records of customer interactions and transactions. Represent EM5 in a positive, professional, and brand-aligned manner.

House of EM5 is a fast-growing e-commerce company committed to delivering exceptional products and outstanding customer experiences. We pride ourselves on innovation, speed, and putting the customer first in everything we do. As we continue to grow, we are looking for passionate individuals to join our customer care team. Job Summary As an Ecommerce Customer Care Representative, you will be the first point of contact for our customers. Your role is essential in ensuring customer satisfaction by providing timely, empathetic, and professional support via email, chat, and phone. You'll help resolve issues, answer questions, and provide information about our products and policies. Responsibilities Respond to customer inquiries through email, chat, and phone in a timely and courteous manner. Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution. Track and follow up on customer interactions to ensure satisfaction. Collaborate with internal teams (logistics, warehouse, product) to resolve customer concerns. Process returns, refunds, and exchanges following company policies. Identify trends in customer issues and suggest improvements. Maintain detailed records of customer interactions and transactions. Represent EM5 in a positive, professional, and brand-aligned manner.

***ONLY CHAT PROCESS, NO COLD CALLING INVOLVED*** Key Responsibilities: * Use various tools like LinkedIn Sales Navigator to find potential customers and gather key contact information. * Conduct email campaigns, outreach, and social media prospecting to engage with leads and spark interest. * Assess and qualify leads based on their potential. * Coordinate with the Business Development team to move prospects through the sales funnel. * Develop strategies to nurture leads and move them closer to conversion. * Work closely with the Business development team to refine strategies and optimize lead generation efforts. * Track lead generation performance, analyze results, and suggest improvements. Qualifications: * BCA/MBA/MCA/B.Tech (Preferred). * Understanding of digital marketing concepts, platforms like Upwork, Freelancer etc * Good communication, written and spoken. Job Types: Fresher, Internship Contract length: 3 months Schedule: Day shift Monday to Friday Morning shift Application Question(s): This will be full-time, on site role. Are You okay with it? This will be 3-4 months of internship. Are you okay with it? We are located at Shipra Path, Mansarovar. Are you open to commuting to this distance? Work Location: In person

Job Title: Customer Support Executive – Retail Apparel Brand Job Type: Full-Time Experience Level: Entry to Mid-Level Industry: Retail / Fashion / Apparel Salary: ₹15,000.00 - ₹20,000.00 per month About Us At Nandani Creation limited (Jaipur Kurti), we believe fashion is more than just clothing – it’s a statement, an experience, and a community. As a growing apparel brand, we’re passionate about delivering exceptional products and outstanding customer service. We're looking for a dedicated and enthusiastic Customer Support Executive to be the voice of our brand and ensure a seamless shopping experience for our customers. Key Responsibilities Respond promptly to customer inquiries via email, phone, chat, and social media. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering the best solution. Manage returns, exchanges, order tracking, and general product inquiries. Maintain detailed and accurate records of customer interactions. Collaborate with internal teams (logistics, warehouse, marketing) to ensure customer satisfaction. Identify trends in customer feedback and suggest improvements to products or services. Maintain a positive, empathetic, and professional attitude toward customers at all times. Requirements Proven experience in customer service or client-facing roles (preferably in retail or fashion). Strong communication skills – both written and verbal. Ability to multitask, prioritize, and manage time effectively. Comfortable working with CRM tools and order management systems. Problem-solving mindset with a customer-first attitude. Bachelor's degree preferred but not mandatory. Customer care executive: 1 year (Preferred) Total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 9251991609

Position: Customer Support Executive Location: Mansarovar, Jaipur Experience Required: Minimum 6 months in International BPO Apply: Send CVs to hr4braintech@gmail.com or call 95872 54540 About the Role As a Customer Support Executive in our international BPO team, you’ll be the first point of contact for customers across voice and non‑voice channels (calls, email, chat). Your role is essential in ensuring higher customer satisfaction and fostering long-term loyalty. Key Responsibilities Handle inbound and outbound interactions professionally across phone, email, chat, and other channels. Offer accurate product/service information and resolve customer queries efficiently. Troubleshoot issues and escalate complex cases to relevant teams. Maintain detailed records of all customer interactions in the CRM or ticketing system. Achieve quality metrics and service-level agreements (SLAs) like AHT and CSAT. squadstack.com Provide feedback to improve support processes and update knowledge bases. Collaborate with cross-functional teams (e.g., technical, quality, product) to ensure quick and effective resolutions. Requirements Experience: Minimum 6 months in international BPO, handling customer support voice and/or non-voice processes. Education: High school diploma or graduate (Bachelor’s preferred). Language Skills: Proficient in English (both verbal & written); Hindi desirable. Technical Aptitude: Comfortable with CRM systems, MS Office, and ticketing tools. superworks.com Soft Skills: Strong verbal and written communication, active listening, patience, empathy, and problem-solving acumen. Work Ethic: Ability to work under pressure, handle multiple tasks, and adapt to different time zones or shift patterns. Preferred Additional language proficiency (multilingual support). Prior exposure to international clients or financial domain experience. What We Offer Supportive, dynamic international BPO environment Competitive salary and incentives tied to performance (e.g., CSAT, AHT) Growth opportunities through training, feedback loops, and knowledge base development. Interested? Send your CV to hr4braintech@gmail.com Or contact us at 95872 54540 Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person

We are hiring customer care specialist for international process. Job Location : Jaipur. Qualification : Undergraduate/ Graduate. With excellent communication skills both written and verbal communication in English. Salary upto : 35 K CTC Role : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Dealing with customer issues and churning out an easy-to-follow solution Candidates from PAN India can apply. Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹35,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person

Job Description: We are currently seeking a highly motivated and customer-focused Customer Process Executive to join our team. As a Customer Process Executive, you will be responsible for managing and responding to customer inquiries, comments, and conversations across various social media platforms, including Instagram, Facebook, and WhatsApp. This is an excellent opportunity for someone who enjoys engaging with customers, resolving their concerns, and building strong relationships. Responsibilities: · Respond promptly and professionally to customer inquiries, comments, and conversations on Instagram, Facebook, WhatsApp, and other social media platforms. · Provide accurate and detailed information about our products, promotions, shipping, and returns policies. · Address customer concerns, complaints, and issues effectively, ensuring a high level of customer satisfaction. · Collaborate with the sales and marketing teams to develop appropriate responses and solutions for customer inquiries. · Maintain a comprehensive knowledge of our product offerings and stay updated on industry trends and developments. · Monitor social media channels for customer feedback, reviews, and mentions, and take appropriate actions to address them. · Generate weekly and monthly reports on customer interactions, feedback, and common concerns. · Identify opportunities for process improvement and share feedback with the management team. Qualifications: · Experience in a customer service or chat process role, preferably in an e-commerce · Excellent written and verbal communication skills with a friendly and professional tone. · Strong understanding of social media platforms, including Instagram, Facebook, and WhatsApp. · Familiarity with managing comments, messages, and conversations on social media platforms. · Ability to multitask and prioritize responsibilities in a fast-paced environment. · Problem-solving skills and the ability to handle customer complaints with empathy and professionalism. · Detail-oriented with excellent organizational and time management skills. · Positive attitude, self-motivated, and a team player. Perks and Benefits: Computer assistance for employees. Salary Package: Competitive compensation package as per market standards Job Information: Job location: Rohini, Delhi. Employment type: Full-time (Work from Office). Schedule: Morning shift (10 AM - 6 PM) Employment Type Full-time

Job Type: Full-Time | Remote Industry: Software as a Service (SaaS) – Healthcare/Technology Experience: 1–3 Years in SaaS or B2B Sales Preferred Location: Work From Home (India) Job Summary: We are looking for a highly motivated and result-driven SaaS Sales Executive to join our dynamic team. You will be responsible for converting inbound/outbound leads, conducting product demos, closing deals, and maintaining relationships with prospects and customers — all remotely. Key Responsibilities: Understand and clearly communicate the value proposition of the company’s SaaS products. Manage the entire sales cycle from lead qualification to closing. Conduct online product demos and presentations to potential customers. Build and maintain strong relationships with new and existing clients. Follow up with leads generated via calls, emails, chat, and social media. Meet or exceed monthly sales targets and KPIs. Maintain accurate records of sales activities using CRM tools. Collaborate with marketing, support, and product teams for continuous feedback and improvements. Report daily work updates to the Sales Manager. Required Skills & Qualifications: Proven experience in SaaS/B2B software sales (preferred). Excellent communication and presentation skills (English, Hindi/Gujarati). Strong negotiation and closing skills. Basic understanding of CRM tools and remote sales tools (Zoom, Google Meet, etc.). Comfortable working independently and managing time efficiently. Bachelor’s degree in Business, Marketing, or a related field. Benefits: Work from the comfort of your home. Performance-based incentives and bonuses. Training and onboarding support. Opportunity to grow in a fast-growing SaaS company.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Req ID: 314469 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Desk - Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Senior Service Desk Associate English India – Work from Office Competitive Salary & Benefits Role Overview The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities : Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills: Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Willing to work from office 5 days in a week. Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work in rotational shifts (24/7). About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Role: Business Development Specialist Industry Type: Financial Services Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: BD / Pre Sales Education UG: Any Graduate PG: Any Postgraduate Job description Ownership of lead conversions Manage assigned leads by partners Responsible for interacting with partner sales team to get leads Develop and maintain a thorough understanding of the organization's services Identify customer needs and provide service recommendations based on those needs Maintaining customer focus at all times and responding to customer enquiries over e-mail, phone and chat Maintaining knowledge of all existing and upcoming services of the company Capturing customer feedback and channelizing to internal teams for appropriate action Monitoring real-time dashboards and coordinating with internal teams whenever required Understand customer needs and make sales presentations. Required Experience Highly motivated, dynamic, detail-oriented, people-person Bachelor’s or Master’s Degree in Sales or Marketing or equivalent Experience working with global customers. Excellent communication skills and Proficient in English Ability to work in a fast-paced environment Proficiency in Microsoft Word and Excel > 1 year of experience in Sales in Banking, Insurance, Education, Fintech, Edutech sectors Excellent interpersonal, problem-solving, presentation, and organizational skills

Job Requirements Job Title: Customer Care Executive Company Name: Startek Location: Noida, Uttar Pradesh Salary: ₹17,000 - ₹18,500 per month Employment Type: Hybrid (Work From Home) Job Description Startek is looking for Customer Care Executives to join our team for an exciting E-commerce Chat Process. This is a work-from-home opportunity with the convenience of a hybrid work model. As a Customer Care Executive, you will be responsible for handling customer queries and complaints tactfully, ensuring an excellent customer experience at every interaction, and taking complete ownership for customer satisfaction. Key Responsibilities Efficiently handle customer queries and complaints Provide excellent customer experience during all interactions Take complete ownership of customer issues and ensure end-to-end resolution Demonstrate good analytical ability in resolving customer concerns Preferred Candidate Profile Excellent written and oral communication skills in English Display good customer service skills Prior experience in BPO voice processes will be preferred, but freshers can also apply Ability to create a work-from-home environment Willingness to work in a 24/7 environment Must have own Laptop/Desktop with a reliable Internet connection for remote work FAQs 1Q: What is the job title? A: The job title is "Customer Care Executive II - E-commerce Chat Process." 2Q: Is this a remote job? A: Yes, this is a work-from-home opportunity with a hybrid work model. 3Q: What locations are these openings available in? A: The openings are available in Noida, Uttar Pradesh; Bangalore/Bengaluru, Karnataka; and Delhi/NCR. 4Q: Is prior BPO voice process experience necessary? A: While prior experience is preferred, freshers are also welcome to apply. 5Q: What are the required communication skills? A: Candidates should possess excellent written and oral communication skills in English. 6Q: What equipment is required for working from home? A: Applicants must have their own Laptop/Desktop with a reliable Internet connection.