14575 Chat Jobs - Page 5

Manager, Service Delivery Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working Onsite in Mohali, Punjab, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all! What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You’ll report to the Director, Operations. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day, You’ll Improve the key success metrics associated with goals. These include: o Customer Satisfaction Score o Service Level Goals o Quality Goals Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team What You Bring to the Role Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect - Update based on region Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you. Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite Primary Location : India-Punjab-Mohali

Job Title - Education Counsellor Experience - 1 to 3 years Location - Thane CTC - Upto 3.2 LPA About Us - At Fintelligents, we don't just offer finance education - we redefine it! We're a vibrant, fast - growing Edtech startup dedicated to helping finance professional's ace certifications like FRM & CFA. Since 2017, we've been bringing a fresh, GenZ energy to the world of finance education. Our mission is to make a learning fun, engaging, and impactful. And we're on the lookout for a Sales Executive who shares our passion & vibe! Key Responsibilities - Handled student inquiries across phone, email, and chat with a clear focus on lead qualification and sales conversion. Follow up on hot and cold leads to meet sales and revenue targets. Handled complete sales funnel from enquiry to final enrollment with a focus on speed and volume. Initiated high-volume outbound calling to tap potential leads and increase market reach. Took a consultative sales approach to drive conversions while maintaining a student-first mindset. Ensure CRM entries, call logs, and follow-up records are maintained accurately and on time. Conduct one-on-one counselling sessions with potential students to understand goals and position programs as the right career investment. Stayed updated on education trends and competitor offerings to improve pitch quality. What you'll need - A bachelor's degree in Business, Marketing, Finance, or a related field Strong verbal and written communication skills with a confident, persuasive style Familiarity with CRM tools and online learning platforms is a plus A customer-first mindset with a passion for helping students succeed Target-driven attitude with a strong focus on achieving and exceeding goals What’s in It for You? ● Work-Life Balance: Flexible hours to support your personal and professional life. ● Career Growth: Be a part of our fast-growing company and unlock exciting career opportunities. ● Team Culture: Work in an energetic, friendly environment that supports creativity and teamwork. ● Continuous Learning: Gain access to top-tier resources to boost your finance and education knowledge. Apply now & be a part of Fintelligents growth journey – arya@fintelligents.com

CometChat Overview Our mission: Fuel customer growth through meaningful user-to-user engagement. CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth. With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module. Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures. Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase. A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe! CometChat’s Mission Fuel customer growth through meaningful user to user engagement. CometChat’s Products CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users. Quickly build a reliable & full featured chat experience into any mobile or web app Fully customizable SDKs and API designed to help companies ship faster At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward. CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including: Social community – Allowing people in online communities to interact without moving the conversation to another platform Marketplace – Enabling communications between buyers and sellers Events – Bringing thousands of users together to interact without diminishing the quality of the experience Telemedicine – Making connections between patients and providers more accessible Dating – Keeping people engaged while they connect with one another And more! CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team! Position Overview & Priorities CometChat’s growth has been primarily product-led (PLG) to date. To accelerate market penetration and build upon its competitive position in the growing APAC market, CometChat is building out their sales organization to partner with their established marketing, product, and engineering organizations. It will be the job of the Jr.Account Executive to bring new revenue into the business by managing their personal sales pipeline, from initiating new opportunities to progressing deals to close, with a focus on our core startup and small business customer segment. Primary responsibility would be: Ownership over hitting a personal sales quota Initiating new opportunities in an assigned territory through outbound outreach and inbound qualifying Assisting prospects in their evaluation of CometChat to convert opportunities into won business Other Duties as assigned Work Location Remote Prioritised Experiences And Capabilities Should have a minimum of 0-1 years of experience in sales, with an additional advantage if experienced in Account Management. Expertise in sales processes and methodologies Excellent communication skills and problem solving abilities Ability to autonomously manage a personal sales pipeline Demonstrable track record of exceptional performance against quota Here are the values that act as a guardrail of our execution culture: Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed. Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place. Be genuine: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn. Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around. Interview Process Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

About The Job About CloudLabs : CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business. With offices in the US, Canada & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress. Please follow us here : Website : : CloudLabs Inc What we offer : We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate. Competitive pay package. Attractive policy, medical insurance benefits, industry leading trainings. Job Summary We are looking for a Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutionsprimarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure). This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms. Key Responsibilities Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems. Troubleshoot and resolve issues related to Java and Python-based applications. Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions. Reproduce customer-reported issues in internal environments and work with engineering teams for resolution. Write and maintain support documentation, knowledge base articles, and diagnostic tools. Escalate complex technical issues to senior support engineers or development teams as needed. Required Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 5-7 years of experience in a technical support or engineering role. Proficient in Java and Python for debugging and scripting tasks. Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores. Familiarity with tools such as keytool, openssl, or similar. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Preferred Qualifications Experience working with REST APIs, and tools like Postman. Exposure to Linux/Unix environments and command-line tools. Understanding of secure coding practices and security-first design. Experience with ticketing systems like Service Now, Jira. Experience required : 5-7 years of type : Onsite Location : India (ref:hirist.tech)

Triple Role Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyse complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact centre technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact centre environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m . IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m . IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

CometChat Overview Our mission: Fuel customer growth through meaningful user-to-user engagement. CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth. With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module. Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures. Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase. A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe! CometChat’s Mission Fuel customer growth through meaningful user to user engagement. CometChat’s Products CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users. Quickly build a reliable & full featured chat experience into any mobile or web app Fully customizable SDKs and API designed to help companies ship faster At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward. CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including: Social community – Allowing people in online communities to interact without moving the conversation to another platform Marketplace – Enabling communications between buyers and sellers Events – Bringing thousands of users together to interact without diminishing the quality of the experience Telemedicine – Making connections between patients and providers more accessible Dating – Keeping people engaged while they connect with one another And more! CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team! Position Overview & Priorities CometChat’s growth has been primarily product-led (PLG) to date. To accelerate market penetration and build upon its competitive position in the growing APAC market, CometChat is building out their sales organization to partner with their established marketing, product, and engineering organizations. It will be the job of the Jr.Account Executive to bring new revenue into the business by managing their personal sales pipeline, from initiating new opportunities to progressing deals to close, with a focus on our core startup and small business customer segment. Primary responsibility would be: Ownership over hitting a personal sales quota Initiating new opportunities in an assigned territory through outbound outreach and inbound qualifying Assisting prospects in their evaluation of CometChat to convert opportunities into won business Other Duties as assigned Work Location In Office- Chembur, Mumbai Prioritised Experiences And Capabilities Should have a minimum of 0-1 years of experience in sales, with an additional advantage if experienced in Account Management. Expertise in sales processes and methodologies Excellent communication skills and problem solving abilities Ability to autonomously manage a personal sales pipeline Demonstrable track record of exceptional performance against quota Here are the values that act as a guardrail of our execution culture: Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed. Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place. Be genuine: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn. Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around. Interview Process Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

CloudLabs Inc CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business. With Offices In The US, Canada & India And With The Team Of 200+ Experienced Specialists, CloudLabs Is Now At An Inflection Point And Ready For Its Next Curve Of We Offer We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate. Flexible remote work. Competitive pay package. Attractive policy, medical insurance benefits, industry leading trainings. Opportunity to work remotely is Summary : We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions-primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure). Responsibilities This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software Responsibilities : Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems. Troubleshoot and resolve issues related to Java and Python-based applications. Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions. Reproduce customer-reported issues in internal environments and work with engineering teams for resolution. Write and maintain support documentation, knowledge base articles, and diagnostic tools. Escalate complex technical issues to senior support engineers or development teams as Qualifications : Bachelor's degree in Computer Science, Information Technology, or a related field. 2-3 years of experience in a technical support or engineering role. Proficient in Java and Python for debugging and scripting tasks. Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores. Familiarity with tools such as keytool, openssl, or similar. Strong analytical and problem-solving skills. Excellent verbal and written communication Qualifications : Experience working with REST APIs, and tools like Postman. Exposure to Linux/Unix environments and command-line tools. Understanding of secure coding practices and security-first design. Experience with ticketing systems like Service Now, Jira. Experience required : 2-3 years of Experience. Job type : Remote (ref:hirist.tech)

CometChat Overview Our mission: Fuel customer growth through meaningful user-to-user engagement. CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth. With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module. Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures. Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase. A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe! CometChat’s Mission Fuel customer growth through meaningful user to user engagement. CometChat’s Products CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users. Quickly build a reliable & full featured chat experience into any mobile or web app Fully customizable SDKs and API designed to help companies ship faster At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward. CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including: Social community – Allowing people in online communities to interact without moving the conversation to another platform Marketplace – Enabling communications between buyers and sellers Events – Bringing thousands of users together to interact without diminishing the quality of the experience Telemedicine – Making connections between patients and providers more accessible Dating – Keeping people engaged while they connect with one another And more! CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team! Work Location We operate on a Hybrid model – in office 3 days a week Position Overview & Priorities We are looking for an IOS developer with 0-1 year of experience. You will coordinate with the rest of the team working on different layers of the product. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is important. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required: Primary responsibility would be: Responsible for answering and solving customer queries via live chat, email, and calls Develop a deep understanding of the Product & Technology Learn the codebase - how classes/components/functions/events work together and affect each other Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble Know the documentation inside and out to find the correct documents for customer issues Troubleshoot customer codebase errors to determine if the root cause is on the customer end or CometChat end Identify product bugs by attempting to replicate customer issues in CometChat sample apps Reply to support requests via chat and email - including technical and nontechnical support queries Join and lead customer calls where customers explain and show code-based errors and issues Improving coding skills to a point where you can work on CometChat codebase Write and maintain code Work on minor bug fixes Writing clean and efficient codes for iOS. Developing new features and user interfaces as per product specification. Staying up to date with new mobile technologies trends, applications, and protocols. Collaborating with a team to define, design, and ship new features Work Location We operate on a Hybrid model – in office 3 days a week Prioritised Experiences And Capabilities Having 0-1 years of experience in internship/training of iOS development Basic knowledge of Swift Knowledge in iOS frameworks such as Core Data, Core Animation, etc. Familiarity with RESTful APIs to connect iOS applications to back-end services will be an added advantage Better to have understanding of Apple’s design principles and interface guidelines Knowledge of low-level C-based libraries is preferred Here are the values that act as a guardrail of our execution culture: Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed. Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place. Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn. Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around. Interview Process Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

We are building the Intelligent Conversation and Communications Cloud (IC3). We power Microsoft’s first-party real-time conversation products, notably Teams with many millions of users, by providing reliable and high-quality audio and video calling, meetings, and chat services that work every time, from anywhere, on any device. And we expose our core capabilities to third-party partners, with which they can bring conversations to life in their own products. With IC3, we will enable customers to do more by making conversations on our platform more intelligent, surfacing useful information in real-time and taking actions on the customers’ behalf during the conversation. And, we will learn from each conversation. Every call, meeting, or chat will make the next one better. Building and running services at scale for Microsoft 365 for hundreds of million consumer and enterprise users is a lot of fun and rewarding. We are looking for a Principal Software Engineer to help us do just that to power and deliver on IC3 mission. This opportunity will allow you to make a broad positive impact across many critical IC3 domains such as chat, audio/video calling, meetings, service and data engineering, and service management. We want you because you have an insatiable passion for technology, your constant intellectual curiosity and willingness to learn, your ability to communicate well in a team environment, your desire to make our team better with your contributions and of course your ability to deliver the right results at the right time. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities We are looking for experienced backend engineers who are passionate about building large scale distributed systems. As a part of the IC3 team in India, you will be: Architecting, designing and implementing services that enable richer scenarios for our customers and solid platform that can scale for our ever increasing customer base. Driving architecture and design across all services in IC3 around the world. Working on distributed micro-services built on Azure compute with emphasis on service excellence and solid devops practices. Building, maintaining and enhancing large scale distributed systems that are able to deal with large amounts of data with tight availability, reliability, and latency constraints. Coaching and guiding engineers every day to deliver on our commitments and help build technical expertise across the board. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 6+ years technical engineering experience with coding in languages including, but not limited to, C#, C++, Java. 2+ years od experience with Distributed Services and Microsoft Azure. Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications 10+ years technical engineering experience with any object-oriented coding languages including, but not limited to C++, C#, Java or Python. 7+ years of professional experience with designing, developing, and shipping highly reliable distributed systems and services. Solid understanding of Service-Oriented Architecture principles and operations. Experience in DevOps to maintain live services and/or application frameworks. Experience in Cloud and services experience, with Azure cloud experience highly desirable. Excellent analytical skills with systematic and structured approach to software design and architecture. Good communication skills and cross group collaboration. #IC3 #IDC #M365Core Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Key Responsibilities Communicate in Telugu through chat, calls, or email to resolve their queries and concerns. Provide clear and empathetic support in Telugu to ensure a satisfaction score. Track and report issues and feedback to help improve overall service quality. About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.

Step into the role of Specialist Customer Care Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Specialist Customer Care Support at Barclays, you should have below critical skills. Minimum 2 years of relevant experience. Graduate/post-graduate in any discipline. Non-voice role. Experience of working in BPO/KPO/ IT Domain & Banking industry. Knowledge of Lending Operations, SQL, Power App Solutions, Power BI, Tableau, Account Maintenance, Payments etc. Good core Banking Operations & Technology experience. Excellent track record during past work experience. Knowledge related to risk and audits. Familiar with Operating Systems (Windows). MS Office Application Suite (Preferably Word, Excel & PowerPoint). Excellent verbal and written communication skills. Outstanding analytical and investigative skills. Flexibility in hours of work and ability to work changing shifts patterns. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Chennai . Purpose of the role To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. Accountabilities Support the provision of customer service through various communication channels including chat, email and phone. Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness . Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Job Description Customer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

Job Description Customer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Manager Specialization – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialization Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

Job Description Customer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

Step into the role of Fraud Analyst at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Fraud Analyst at Barclays, you should have below critical skills. Min 1 years of relevant experience. Graduate/post-graduate in any discipline. Excellent communication skills. Blended Process with outbound calls. Experience in Customer Service and handling fraud related queries in Banking. Experience of working in BPO/KPO in Voice or Blended Process. UK Shift - Flexibility in hours of work and ability to work changing shifts patterns. Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score) Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracy Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution Adhere to quality control discipline, procedures and checks at all times Day to day query resolution, with upward escalation of more complex queries to the management team Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage/fraud. Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews Thorough solution of queries & identify improvements to processes Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions Knowledge of risk awareness, audit disciplines and controls You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as an Assistant Manager Chat ops at Barclays, where you'll play a pivotal role in shaping the future. To thrive in this role, you’ll need some previous experience in: Advanced excel, and data analysis experience is a must Good team handling experience Excellent communication Data driven approach to design & implement reports Develop strategies, Implement Changes You may be assessed on key essential skills relevant for success in role, such as risk and controls, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance. Accountabilities Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers. Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required. Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area. Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities. Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact. Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes. Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations. Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Process Specifics • Willingness to work for 24/7 working environment is a must, which involves Night Shift • Minimum qualification 10+2 or 10+3 and no pursuing candidates • No leaves for the first 3 months of joining • 6 days working, rotational shifts and 1 weekly off (rotational) • Freshers are preferred • Work From Office only. • Chat Process • Immediate Joiners (Joining Dates: July’25 and last date is 10-Aug-25) • Knowledge on Computers word & Excel. • Candidate should have Knowledge of OS • Customer support to e-commerce customers • Languages Required: Excellent Communication Skills in English (Verbal and Written both – Versant 56) • Hiring Type: Contract; Tenure: July Joining (4 months), August Joining (3 months) Interview Timings: 11am to 3pm Interview Mode: Face to Face Cab facility: One side during odd hours (10pm to 6am) Salary: Fresher: 2.4lpa – 16k in hand before transport deductions Exp 1 (7months to 12months): 2.6lpa - 18k in hand before transport deductions Exp 2 (12months and above): 280250 – 21k in hand before transport deductions Interview Rounds Screening Operations Round Typing - Speed 35wpm / 90% accuracy Versant (VWT – 56) Online Assessments

Responsibilities: Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field COLLECTION+ Incentive Upto 6000 • Meet New Members Of Paytm

Job Opportunity: Customer Support Executive Company: Altruist Technologies Pvt. Ltd. Location: Bommanahalli, Bangalore Requirements: - Fresher or Minimum 1 year of experience in BPO or customer service - Graduate in any discipline - Excellent communication skills in English and one regional language (Hindi, Tamil, or Malayalam) Job Responsibilities: - Handle inbound and outbound customer calls/queries - Provide prompt and effective resolutions - Maintain positive and professional attitude - Log customer interactions and follow up Salary & Benefits: - ₹18,000 - ₹20,000 in-hand monthly salary - Fixed 5 working days - 2 rotational weekly offs - Shift Allowance - OT Allowance - Professional growth environment Shift Details: - Male candidates: Rotational shifts - Female candidates: General day shift (post-training) Training Period: 15 days (rotational shifts for all candidates) If you're interested in delivering excellent customer service and have the required experience, apply now!

Email & chat support Good communication Mim 1 yr Exp required Rotational shifts Easy selection process Graduation mandatory Work from Office Please call Raghu 9176188282 for more Info

Job Description - Real Estate Sales Manager About the Company – BookMyAssets BookMyassets endeavor to provide the best quality service for its customers to make maximum profits.A team with a good understanding of the real estate market keeps on learning new trends & innovations in the field. BookMyAssets, a Real Estate arm which deals in exclusive deals only. Partnered with a trusted name in real estate, the collaboration combines advanced technology with real estate expertise. Skills Required: • Should have the experience with higher ticket size (e.g - 10Lakh - 20Lakh) • 3 years of experience in rejection handling (Sales is a plus) • Should be able to handle 100 to 150 calls a day (Outbound Calls) • Addressing inquiries and resolving issues within specific timeline • Quickly assess the situation. • Should have good knowledge of Call handling • Deliver world-class customer experience • Team Handling Experience Required: • Min. 3 years Experience in Sales field (i.e Banking Sector, Insurance, Automobiles, Real estate etc) • Up-selling experience is a plus. • Communication and Listening Skills. – Hindi Language (English is a Plus) Role Highlights - Problem-Solving & Decision-Making: Quickly assess situations, take prompt decisions, and follow established procedures to provide the best possible solutions to customers. Communication & Collaboration: Maintain strong call-handling skills, report updates to stakeholders, and work effectively both independently and within a team environment. Service Excellence & Process Adherence: Focus on resolving service-related concerns while adhering to company policies, ensuring a seamless and efficient resolution process. Customer-Centric Service: Deliver world-class customer support by effectively addressing inquiries and resolving issues via phone, email, and live chat, ensuring a superior customer experience. Additional Details: > Workplace – Onsite Role, 6 days working ( Weekly Off - Monday ). > Your salary will be credited to your account. > Competitive base salaries. > Bonus /Incentives. > Free and confidential counseling supported by our Learning and Development Training programs. > Interview Schedule - Face to Face in office (No Virtual Interview) Note - Kindly share your CV at hr@bookmyassets.com or call on 9717671112

It's blended process (80% Chat & 20% Voice) , where you are to resolve customer queries over the call/chat. It's domestic Voice Process. Graduate & Undergraduate, both can apply. Must have good communication skills. 24*7 rotational Shift , Rotational week offs 5.5 days working Cab facility available in odd hours only Salary : 19000 CTC for fresher 23000 CTC for experienced ( Min. 1 year)

🚨📢 Urgent Hiring Alert! 🚨 Position: Relationship Officer / Relationship Executive / Sr. Relationship Officer (RE/RO/SRO) Industry: Health Insurance (Sales Role) 🧑‍💼 Eligibility Criteria: 🎓 Graduate with minimum 1 year of experience in BFSI/Insurance sector ⭐ Preferred: Experience in Health Insurance Sales 🎂 Age: 25 to 35 years 💼 Job Responsibilities: 🔹 Selling Health Insurance Policies 🔹 Communicating with customers via calls, voice, email & chat 🔹 Coordinating with internal teams to ensure smooth operations 🔹 Work Mode: 80% Field Work, 20% Office Work (Day Shift Only) Please note that this position requires extensive field engagement, with approximately 80% of the work conducted on-site/in the field and 20% in the office.” 🧠 Skills Required: ✅ Strong communication skills (verbal & written) ✅ Sales experience in Health/General Insurance ✅ Team coordination & customer handling 📍 Job Locations: 🏠 Banjara Hills | Secunderabad | Himayath Nagar (Minimum 1 year location stability preferred) 💰 Salary & Benefits: RE: ₹1.8 – ₹1.96 LPA RO: ₹2 – ₹2.75 LPA SRO: ₹2.5 – ₹3.2 LPA 🎯 Attractive performance-based incentives 🧾 Interview Process: 📅 2 Rounds – Business Line (BL) + HR ⚡ Both rounds will be conducted on the same day for quick processing! 📢 Apply now and become part of a rapidly growing health insurance sales team! 📞 For more details or to schedule your interview: Contact: Sai Bhargav 📱 9553971276

Job Role: Provide chat-based customer support (No calling) Handle customer queries through apps and internal tools Maintain records and ensure timely follow-up Deliver clear, professional communication Requirements: Work from office only Basic computer knowledge Fast and accurate typing Knowledge of mobile app handling Good communication skills (English required)

Responsibilities: Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field COLLECTION+ Incentive Upto 6000 • Meet New Members Of Paytm