Position Overview: We are seeking a versatile and dedicated Customer Support Executive who will also handle computer operations and assist the General Manager in the day-to-day workings of the company. This role is vital in ensuring smooth customer interactions, efficient office operations, and supporting management with administrative tasks. Responsibilities: Customer Support: Handle customer inquiries via phone, email, and chat, providing timely and accurate information about our products and services. Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction. Maintain detailed records of customer interactions, feedback, and resolutions. Assist customers with order tracking, returns, and exchanges. Provide product information, usage instructions, and troubleshooting assistance. Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Computer Operations: Perform data entry, manage databases, and maintain accurate records. Generate reports and compile data for various departments. Ensure all computer systems and software are functioning properly and troubleshoot any issues. Manage inventory databases and update product information as needed. General Manager Assistance: Assist the General Manager with administrative tasks and daily operations. Coordinate with other departments to facilitate smooth business operations. Requirements: High school diploma or equivalent; a bachelor's degree is a plus. Proven experience in a customer support role or similar position. Excellent communication skills, both written and verbal, in English and Hindi. Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism. Proficiency in MS Office, especially MS Excel. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Technical proficiency with computer systems and software. A positive attitude and a passion for helping customers. About Us: PAffy is a leading provider of high-quality, affordable home improvement products. Our diverse range includes wardrobe organizers, ladders, drying racks, ironing tables, mirror cabinets, shoe racks, and wardrobes. We partner with renowned brands like Amazon Basics, Solimo, and Asian Paints to bring innovative solutions to every household. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred)
Job Title: Plant Head – Manufacturing (Injection Moulding, Powder Coating & Fabrication) Location: Manesar Job Type: Full-time, Permanent Pay: ₹6,00,000 – ₹12,00,000 per year Work Location: In person Role Overview We are seeking an accomplished manufacturing leader to head our Manesar plant, which produces injection-moulded components, powder-coated parts, fabricated assemblies, and sub-assemblies. The ideal candidate will be a strategic thinker with strong operational execution skills, capable of driving productivity, quality, safety, and cost efficiency across diverse manufacturing processes. Key Responsibilities 1. Production Planning & Execution Develop and implement monthly and weekly master production schedules, balancing machine loading across injection moulding presses, fabrication lines, and coating booths. Ensure adherence to delivery timelines and optimize resource utilization for maximum output. 2. Process & Technical Expertise Apply deep process knowledge to troubleshoot mould changeovers, cycle-time issues, cosmetic defects, and dimensional accuracy in injection moulding operations. Optimize powder coating parameters for uniform coverage, adhesion, and finish quality. Oversee fabrication processes, ensuring precision, structural integrity, and welding quality standards. 3. Quality & Compliance Implement robust in-process quality checks and maintain compliance with ISO, customer standards, and third-party audits, ensuring zero major non-conformities. Lead root-cause analysis, corrective and preventive actions (CAPA), and implement strong process controls to maintain consistent quality. 4. People Leadership & Safety Plan and allocate daily manpower, maintain skill-adjusted coverage, and develop line supervisors and technicians through coaching and training in 5S, TPM, and best practices. Foster a zero-accident, high-engagement culture, ensuring compliance with all EHS (Environment, Health & Safety) protocols. 5. Maintenance & OEE Approve and monitor the preventive maintenance calendar for moulding machines, coating booths, fabrication equipment, and utilities to achieve ≥90% Overall Equipment Effectiveness (OEE). Drive continuous equipment reliability improvement and minimize unplanned downtime. 6. Cost Control & Reporting Control variable costs per part, energy consumption, and scrap levels, driving year-on-year cost reductions. Prepare and present weekly MIS reports on production vs. plan, yield, downtime Pareto, labour productivity, and inventory health to senior management. 7. Continuous Improvement & Projects Lead Lean, Kaizen, and Six Sigma initiatives, delivering ≥5% year-on-year productivity improvements. Mentor Green Belt teams and champion process automation, layout optimization, and waste elimination projects. Ideal Candidate Profile Education: B.E./B.Tech in Mechanical, Plastics, Polymer, or Industrial Engineering. Experience: 10–15 years in manufacturing, with minimum 5 years in plant leadership or production management. Technical Expertise: Proven hands-on experience in injection moulding, powder coating, and fabrication (welding, metalworking). Strong understanding of fixture-based assemblies, tooling, and process optimization.
Job Title: Plant Head Manufacturing (Injection Moulding, Powder Coating & Fabrication) Location: Manesar Job Type: Full-time, Permanent Pay: ?6,00,000 ?12,00,000 per year Work Location: In person Role Overview We are seeking an accomplished manufacturing leader to head our Manesar plant, which produces injection-moulded components, powder-coated parts, fabricated assemblies, and sub-assemblies. The ideal candidate will be a strategic thinker with strong operational execution skills, capable of driving productivity, quality, safety, and cost efficiency across diverse manufacturing processes. Key Responsibilities 1. Production Planning & Execution Develop and implement monthly and weekly master production schedules, balancing machine loading across injection moulding presses, fabrication lines, and coating booths. Ensure adherence to delivery timelines and optimize resource utilization for maximum output. 2. Process & Technical Expertise Apply deep process knowledge to troubleshoot mould changeovers, cycle-time issues, cosmetic defects, and dimensional accuracy in injection moulding operations. Optimize powder coating parameters for uniform coverage, adhesion, and finish quality. Oversee fabrication processes, ensuring precision, structural integrity, and welding quality standards. 3. Quality & Compliance Implement robust in-process quality checks and maintain compliance with ISO, customer standards, and third-party audits, ensuring zero major non-conformities. Lead root-cause analysis, corrective and preventive actions (CAPA), and implement strong process controls to maintain consistent quality. 4. People Leadership & Safety Plan and allocate daily manpower, maintain skill-adjusted coverage, and develop line supervisors and technicians through coaching and training in 5S, TPM, and best practices. Foster a zero-accident, high-engagement culture, ensuring compliance with all EHS (Environment, Health & Safety) protocols. 5. Maintenance & OEE Approve and monitor the preventive maintenance calendar for moulding machines, coating booths, fabrication equipment, and utilities to achieve ?90% Overall Equipment Effectiveness (OEE). Drive continuous equipment reliability improvement and minimize unplanned downtime. 6. Cost Control & Reporting Control variable costs per part, energy consumption, and scrap levels, driving year-on-year cost reductions. Prepare and present weekly MIS reports on production vs. plan, yield, downtime Pareto, labour productivity, and inventory health to senior management. 7. Continuous Improvement & Projects Lead Lean, Kaizen, and Six Sigma initiatives, delivering ?5% year-on-year productivity improvements. Mentor Green Belt teams and champion process automation, layout optimization, and waste elimination projects. Ideal Candidate Profile Education: B.E./B.Tech in Mechanical, Plastics, Polymer, or Industrial Engineering. Experience: 1015 years in manufacturing, with minimum 5 years in plant leadership or production management. Technical Expertise: Proven hands-on experience in injection moulding, powder coating, and fabrication (welding, metalworking). Strong understanding of fixture-based assemblies, tooling, and process optimization. Show more Show less