Company: Sutherland Global Services Location: Chennai (Work from Office) Experience Required: 0 – 3 Years Work Mode: Full-time | Night Shifts | 5 Days Working | 2 Days Rotational Off Job Description: We are seeking dynamic and enthusiastic individuals to join our team as Customer Support Associates in the International Voice Process. The ideal candidates will handle inbound/outbound calls, resolve customer queries efficiently, and ensure a high level of customer satisfaction in a US-based process. Roles and Responsibilities: Manage inbound and outbound calls for international clients. Deliver prompt and accurate responses to customer inquiries. Maintain high-quality standards while communicating with customers. Handle technical or service-related issues and escalate when necessary. Update CRM systems with call details and case resolutions. Eligibility Criteria:Qualification: HSC (12th pass) / Graduate / Postgraduate (Any stream). Freshers or candidates with up to 3 years of experience are welcome. Excellent English communication skills – both verbal and written. Willingness to work in night shifts and rotational week-offs. Candidates must be comfortable working from the office (Chennai location). Preferred Skills: Good listening and problem-solving skills. Ability to handle pressure in a fast-paced environment. Prior BPO/Voice process experience is a plus (not mandatory). Salary & Benefits:Salary: Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Job Description: Company Overview: Sutherland is a global leader in digital transformation and customer experience, combining cutting-edge technologies with deep industry expertise. With a digital-first approach, Sutherland helps global clients enhance customer relationships through personalized and efficient support. Role Summary: As a Customer Support Associate, you will be the first point of contact for global B2B clients through email and chat support. You’ll solve problems, offer exceptional customer service, and manage sensitive queries with empathy and precision. Key Responsibilities: Handle B2B customer interactions via email and chat. Deliver accurate and timely support while meeting SLAs. Take ownership of each interaction with proactive resolution. Document interactions and maintain precise customer records. Ensure excellent customer service and issue resolution. Report recurring issues and suggest process improvements. Requirements: Good verbal and written English communication skills. Strong customer service mindset with email/chat handling skills. Ability to work independently, empathize with customers, and manage time effectively. Basic knowledge of Windows OS. Familiarity with email etiquette and multi-channel support. Minimum Qualification: High school diploma or equivalent. Experience: 0–2 years (freshers welcome!). Work Details: Location: Work from Office (Sutherland A1 block,Ground floor, Shriram Gateway Parks, Perungalathur, Chennai-63) Shifts: Rotational (day and night shifts) Workdays: 5 days/week, 2 rotational off What You’ll Gain: Global work environment with learning opportunities. Career growth in a multinational organization. Recognition, rewards, and a team-oriented culture. Development of skills in problem-solving, communication, and professionalism. Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Company: Sutherland Global Services Location: Hyderabad (Work from Office) Experience Required: 0 – 3 Years Work Mode: Full-time | Night Shifts | 5 Days Working | 2 Days Rotational Off Job Description: We are seeking dynamic and enthusiastic individuals to join our team as Customer Support Associates in the International Voice Process. The ideal candidates will handle inbound/outbound calls, resolve customer queries efficiently, and ensure a high level of customer satisfaction in a US-based process. Roles and Responsibilities: Manage inbound and outbound calls for international clients. Deliver prompt and accurate responses to customer inquiries. Maintain high-quality standards while communicating with customers. Handle technical or service-related issues and escalate when necessary. Update CRM systems with call details and case resolutions. Eligibility Criteria:Qualification: HSC (12th pass) / Graduate / Postgraduate (Any stream). Freshers or candidates with up to 3 years of experience are welcome. Excellent English communication skills – both verbal and written. Willingness to work in night shifts and rotational week-offs. Candidates must be comfortable working from the office (Hyderabad location). Preferred Skills: Good listening and problem-solving skills. Ability to handle pressure in a fast-paced environment. Prior BPO/Voice process experience is a plus (not mandatory). Salary & Benefits:Salary: Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Job Description: Company Overview: Sutherland is a global leader in digital transformation and customer experience, combining cutting-edge technologies with deep industry expertise. With a digital-first approach, Sutherland helps global clients enhance customer relationships through personalized and efficient support. Role Summary: As a Customer Support Associate, you will be the first point of contact for global B2B clients through email and chat support. You’ll solve problems, offer exceptional customer service, and manage sensitive queries with empathy and precision. Key Responsibilities: Handle B2B customer interactions via email and chat. Deliver accurate and timely support while meeting SLAs. Take ownership of each interaction with proactive resolution. Document interactions and maintain precise customer records. Ensure excellent customer service and issue resolution. Report recurring issues and suggest process improvements. Requirements: Good verbal and written English communication skills. Strong customer service mindset with email/chat handling skills. Ability to work independently, empathize with customers, and manage time effectively. Basic knowledge of Windows OS. Familiarity with email etiquette and multi-channel support. Minimum Qualification: High school diploma or equivalent. Experience: 0–2 years (freshers welcome!). Work Details: Location: Work from Office(Hyderabad) Shifts: Rotational (day and night shifts) Workdays: 5 days/week, 2 rotational week off What You’ll Gain: Global work environment with learning opportunities. Career growth in a multinational organization. Recognition, rewards, and a team-oriented culture. Development of skills in problem-solving, communication, and professionalism. Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Job Title: Customer Support Associate – International Voice Process Company: Sutherland Global Services Location: Kochi Experience Required: 0 – 3 Years Work Mode: Full-time | Night Shifts | 5 Days Working | 2 Days Rotational Off Job Description:We are seeking dynamic and enthusiastic individuals to join our team as Customer Support Associates in the International Voice Process. The ideal candidates will handle inbound/outbound calls, resolve customer queries efficiently, and ensure a high level of customer satisfaction in a US-based process. Roles and Responsibilities: Manage inbound and outbound calls for international clients. Deliver prompt and accurate responses to customer inquiries. Maintain high-quality standards while communicating with customers. Handle technical or service-related issues and escalate when necessary. Update CRM systems with call details and case resolutions. Eligibility Criteria: Qualification: HSC (12th pass) / Graduate / Postgraduate (Any stream). Freshers or candidates with up to 3 years of experience are welcome. Excellent English communication skills – both verbal and written. Willingness to work in night shifts and rotational week-offs. Candidates must be comfortable working from the office (Chennai location). Preferred Skills:Good listening and problem-solving skills. Ability to handle pressure in a fast-paced environment. Prior BPO/Voice process experience is a plus (not mandatory). Salary & Benefits: Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Company: Sutherland Global Services Location: Kochi,Kerala (Work from Office) Experience Required: 0 – 3 Years Work Mode: Full-time | Night Shifts | 5 Days Working | 2 Days Rotational Off Job Description: We are seeking dynamic and enthusiastic individuals to join our team as Customer Support Associates in the International Voice Process. The ideal candidates will handle inbound/outbound calls, resolve customer queries efficiently, and ensure a high level of customer satisfaction in a US-based process. Roles and Responsibilities: Manage inbound and outbound calls for international clients. Deliver prompt and accurate responses to customer inquiries. Maintain high-quality standards while communicating with customers. Handle technical or service-related issues and escalate when necessary. Update CRM systems with call details and case resolutions. Eligibility Criteria: Qualification: HSC (12th pass) / Graduate / Postgraduate (Any stream). Freshers or candidates with up to 3 years of experience are welcome. Excellent English communication skills – both verbal and written. Willingness to work in night shifts and rotational week-offs. Candidates must be comfortable working from the office (Kochi,Kerala location). Preferred Skills: Good listening and problem-solving skills. Ability to handle pressure in a fast-paced environment. Prior BPO/Voice process experience is a plus (not mandatory). Salary & Benefits: Salary: Two-way cab facility (pick-up and drop) Health Insurance & ESIC Disclaimer Sutherland never asks for payments or favors for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Company: Sutherland Global Services Location: Mumbai (Work from Office) Experience Required: 0 – 3 Years Work Mode: Full-time | Rotational Night Shifts | 5 Days Working | 2 Days Rotational Off Job Description: We are seeking dynamic and enthusiastic individuals to join our team as Customer Support Associates in the International Voice Process. The ideal candidates will handle inbound/outbound calls, resolve customer queries efficiently, and ensure a high level of customer satisfaction in a US-based process. Roles and Responsibilities: Manage inbound and outbound calls for international clients. Deliver prompt and accurate responses to customer inquiries. Maintain high-quality standards while communicating with customers. Handle technical or service-related issues and escalate when necessary. Update CRM systems with call details and case resolutions. Eligibility Criteria:Qualification: HSC (12th pass) / Graduate / Postgraduate (Any stream). Freshers or candidates with up to 3 years of experience are welcome. Excellent English communication skills – both verbal and written. Willingness to work in night shifts and rotational week-offs. Candidates must be comfortable working from the office (Mumbai location). Preferred Skills: Good listening and problem-solving skills. Ability to handle pressure in a fast-paced environment. Prior BPO/Voice process experience is a plus (not mandatory). Salary & Benefits: Salary: Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI Cab allowance upto 25km radius from office Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Job Description: Company Overview: Sutherland is a global leader in digital transformation and customer experience, combining cutting-edge technologies with deep industry expertise. With a digital-first approach, Sutherland helps global clients enhance customer relationships through personalized and efficient support. Role Summary: As a Customer Support Associate, you will be the first point of contact for global B2B clients through email and chat support. You’ll solve problems, offer exceptional customer service, and manage sensitive queries with empathy and precision. Key Responsibilities: Handle B2B customer interactions via email and chat. Deliver accurate and timely support while meeting SLAs. Take ownership of each interaction with proactive resolution. Document interactions and maintain precise customer records. Ensure excellent customer service and issue resolution. Report recurring issues and suggest process improvements. Requirements: Good verbal and written English communication skills. Strong customer service mindset with email/chat handling skills. Ability to work independently, empathize with customers, and manage time effectively. Basic knowledge of Windows OS. Familiarity with email etiquette and multi-channel support. Minimum Qualification: High school diploma or equivalent. Experience: 0–2 years (freshers welcome!). 5 Months contractual Job Work Details: Location: Work from Office- (Mumbai) Shifts: Rotational (day and night shifts) Workdays: 5 days/week, 2 rotational week off What You’ll Gain: Global work environment with learning opportunities. Career growth in a multinational organization. Recognition, rewards, and a team-oriented culture. Development of skills in problem-solving, communication, and professionalism. 5 Months contractual Job Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Job Description: Company Overview: Sutherland is a global leader in digital transformation and customer experience, combining cutting-edge technologies with deep industry expertise. With a digital-first approach, Sutherland helps global clients enhance customer relationships through personalized and efficient support. Role Summary: As a Customer Support Associate, you will be the first point of contact for global B2B clients through email and chat support. You’ll solve problems, offer exceptional customer service, and manage sensitive queries with empathy and precision. Key Responsibilities: Handle B2B customer interactions via email and chat. Deliver accurate and timely support while meeting SLAs. Take ownership of each interaction with proactive resolution. Document interactions and maintain precise customer records. Ensure excellent customer service and issue resolution. Report recurring issues and suggest process improvements. Requirements: Good verbal and written English communication skills. Strong customer service mindset with email/chat handling skills. Ability to work independently, empathize with customers, and manage time effectively. Basic knowledge of Windows OS. Familiarity with email etiquette and multi-channel support. Minimum Qualification: High school diploma or equivalent. Experience: 0–2 years (freshers welcome!). Work Details: Location: Work from Office (Sutherland A1 block,Ground floor, Shriram Gateway Parks, Perungalathur, Chennai-63) Shifts: Rotational (day and night shifts) Workdays: 5 days/week, 2 rotational off Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI What You’ll Gain: Global work environment with learning opportunities. Career growth in a multinational organization. Recognition, rewards, and a team-oriented culture. Development of skills in problem-solving, communication, and professionalism. Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Job Description: Company Overview: Sutherland is a global leader in digital transformation and customer experience, combining cutting-edge technologies with deep industry expertise. With a digital-first approach, Sutherland helps global clients enhance customer relationships through personalized and efficient support. Role Summary: As a Customer Support Associate, you will be the first point of contact for global B2B clients through email and chat support. You’ll solve problems, offer exceptional customer service, and manage sensitive queries with empathy and precision. Key Responsibilities: Handle B2B customer interactions via email and chat. Deliver accurate and timely support while meeting SLAs. Take ownership of each interaction with proactive resolution. Document interactions and maintain precise customer records. Ensure excellent customer service and issue resolution. Report recurring issues and suggest process improvements. Requirements: Good verbal and written English communication skills. Strong customer service mindset with email/chat handling skills. Ability to work independently, empathize with customers, and manage time effectively. Basic knowledge of Windows OS. Familiarity with email etiquette and multi-channel support. Minimum Qualification: High school diploma or equivalent. Experience: 0–2 years (freshers welcome!). Work Details: Location: Work from Office(Hyderabad) Shifts: Rotational (day and night shifts) Workdays: 5 days/week, 2 rotational week off Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI What You’ll Gain: Global work environment with learning opportunities. Career growth in a multinational organization. Recognition, rewards, and a team-oriented culture. Development of skills in problem-solving, communication, and professionalism. Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Job Description: Company Overview: Sutherland is a global leader in digital transformation and customer experience, combining cutting-edge technologies with deep industry expertise. With a digital-first approach, Sutherland helps global clients enhance customer relationships through personalized and efficient support. Role Summary: As a Customer Support Associate, you will be the first point of contact for global B2B clients through email and chat support. You’ll solve problems, offer exceptional customer service, and manage sensitive queries with empathy and precision. Key Responsibilities: Handle B2B customer interactions via email and chat. Deliver accurate and timely support while meeting SLAs. Take ownership of each interaction with proactive resolution. Document interactions and maintain precise customer records. Ensure excellent customer service and issue resolution. Report recurring issues and suggest process improvements. Requirements: Good verbal and written English communication skills. Strong customer service mindset with email/chat handling skills. Ability to work independently, empathize with customers, and manage time effectively. Basic knowledge of Windows OS. Familiarity with email etiquette and multi-channel support. Minimum Qualification: High school diploma or equivalent. Experience: 0–2 years (freshers welcome!). 5 Months contractual Job Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI Work Details: Location: Work from Office- (Mumbai) Shifts: Rotational (day and night shifts) Workdays: 5 days/week, 2 rotational week off What You’ll Gain: Global work environment with learning opportunities. Career growth in a multinational organization. Recognition, rewards, and a team-oriented culture. Development of skills in problem-solving, communication, and professionalism. 5 Months contractual Job Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
Sutherland is seeking to fill a Credit Analyst. As a part of the Credit Research Team, you will work with a group of investment professionals to maintaining monitoring coverage on invested portfolio, while also collaborating with the larger Credit Research team. The team works as the virtual front-end analysts for clients, helping them find value in potential investment opportunities and thereafter, monitor the investment's performance. Responsibilities: Building and maintaining financial models, Capital Structure, and other investment-related infrastructure supporting clients investments across sectors. Maintain portfolio coverage including model updates and earning summary, while maintaining regular news on the portfolio Working well under pressure must be able to remain calm and focused while multitasking in a fast-paced, unstructured, and dynamic work environment. Team oriented must be able to work with people of diverse skills and personalities toward a common goal of effectively managing large portfolios. Proficient in written and oral communication. Qualifications: To succeed in this position, you must have: M Com., Semi qualified CA, PGDBM/MBA (preferably graduates in commerce) or equivalent in Finance. Minimum 6 months to Maximum 2 years of experience in financial research or data analysis domain preferably credit domain, covering corporates. Good understanding of financial concepts (three financial statements), capital structure and proficiency in building historical financials models.
Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns. Responsibilities: Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation. Collaborate with the client to develop content strategies that align with our business objectives and target audience. Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees. Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content. Able to comprehend and write content and align to client tone of voice. Author and format content in Salesforce, DITA XML or CMS based tools. Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines. Create new templates, if required, to author different article types. Streamline processes and build flowcharts where applicable. Meet deadlines and manage multiple projects simultaneously. Our most successful candidates will have: 1-3 years as a content writer, technical writer, or editor Exceptional writing, editing, and proofreading skills with a keen eye for detail. Experience doing research using multiple sources. Excellent command of the English language and strong communication skills. Ability to meet deadlines. Graduate in English literature or related field and relevant experience is an added advantage. Previous experience of working with Salesforce, DITA XML or other CMS tools with basic and basic HTML, and XML is an added advantage. Portfolio of published articles is preferred.
Description: Work alongside the Deal Team of a Global Asset Manager supporting on Infrastructure Debt investments made by taking exposure in loans/bonds securities, and/or direct and co-investments in Infrastructure Projects across the U.S., Europe, LATAM and APAC regions; and across sectors (energy, renewables, power, telecom, social infra, roadways, airports) This position is a part of Credit Research Team. Responsibilities Build and Maintain Project Models : Maintain the Underwriting Models and/or do the required modifications to build out scenarios to capture risk factors (e.g., O&M costs, production availability, credit rating, and macro-economic variables) and perform model sensitivities at asset level to facilitate asset management decisions. Preparation and Update of Investment Memos : Drafting of Investment Memos covering Transaction Brief and Investment overview, Key Risks and Mitigants, Financial Commentary on financials and operating matrices and credit metrics including covenant compliances. Execution of asset specific consent, waiver and amendment requests in a time bound manner while collaborating with Global Senior Asset managers. Comprehensive Portfolio Monitoring : Preparation of periodic Investment review for the invested portfolio covering financial, operational and compliance aspects, capturing key risks and mitigants and analysis on performance updates. Track news/events/third parties research reports relating to Infra Debt portfolio of assets and prepare summaries and highlight to respective Senior Asset managers. Qualifications: To succeed in this position, you must have: 4-8 years of experience working in the project finance team of a top-tier investment or commercial bank or specialist advisor, credit rating agency, an asset manager investing in energy or infrastructure, or a renewable energy developer with sizable project portfolio Financial modeling skills and ability to build out 3-statement forecasted models including Revenue Models, Cost Models, Debt Waterfall, and Leverage Analysis Clear understanding of facility or loan agreements to facilitate faster execution of requests. Excellent presentation skills: ability to communicate clearly and effectively with diverse audiences. Strong quantitative skills and attention to detail Good time management and demonstrated ability to perform under time pressure and to prioritize handling multiple assignments. MBA or equivalent in Finance /CFA/CA