International Voice Process Executive

Company: Sutherland Global Services Location: Mumbai (Work from Office) Experience Required: 0 – 3 Years Work Mode: Full-time | Rotational Night Shifts | 5 Days Working | 2 Days Rotational Off Job Description: We are seeking dynamic and enthusiastic individuals to join our team as Customer Support Associates in the International Voice Process. The ideal candidates will handle inbound/outbound calls, resolve customer queries efficiently, and ensure a high level of customer satisfaction in a US-based process. Roles and Responsibilities: Manage inbound and outbound calls for international clients. Deliver prompt and accurate responses to customer inquiries. Maintain high-quality standards while communicating with customers. Handle technical or service-related issues and escalate when necessary. Update CRM systems with call details and case resolutions. Eligibility Criteria:Qualification: HSC (12th pass) / Graduate / Postgraduate (Any stream). Freshers or candidates with up to 3 years of experience are welcome. Excellent English communication skills – both verbal and written. Willingness to work in night shifts and rotational week-offs. Candidates must be comfortable working from the office (Mumbai location). Preferred Skills: Good listening and problem-solving skills. Ability to handle pressure in a fast-paced environment. Prior BPO/Voice process experience is a plus (not mandatory). Salary & Benefits: Salary: Performance Incentives Two-way cab facility (pick-up and drop) Health Insurance & ESI Cab allowance upto 25km radius from office Disclaimer Sutherland never asks for payments or favours for job opportunities. If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com