Content\Technical Writer

Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns.

Responsibilities:

Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.

Collaborate with the client to develop content strategies that align with our business objectives and target audience.

Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees.

Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.

Able to comprehend and write content and align to client tone of voice.

Author and format content in Salesforce, DITA XML or CMS based tools.

Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.

Create new templates, if required, to author different article types.

Streamline processes and build flowcharts where applicable.

Meet deadlines and manage multiple projects simultaneously.

Our most successful candidates will have:

1-3 years as a content writer, technical writer, or editor

Exceptional writing, editing, and proofreading skills with a keen eye for detail.

Experience doing research using multiple sources.

Excellent command of the English language and strong communication skills.

Ability to meet deadlines.

Graduate in English literature or related field and relevant experience is an added advantage.

Previous experience of working with Salesforce, DITA XML or other CMS tools with basic and basic HTML, and XML is an added advantage.

Portfolio of published articles is preferred.