Customer Support Executive

Urgent Hiring for Customer delight Executive Job Title: Customer Delight Executive (L1)  Location : Koramangala area in Bangalore  Employment type – Full time  Working – Work from office, 6 days a week, 1 rotational off, rostered shift between 7:00am to 9:00pm  Graduate (Any Stream)  Minimum requirement of 6 months of experience in customer service on voice/chat and mail channels (Preferable in B2B Ecommerce)  Languages – English, Hindi, Kannada, Tamil, Telegu ( Not Mandatory but if 3 languages are know its would be great) We are looking for enthusiastic and customer-focused individuals to join our Customer Delight team as Customer Delight Executive. The role involves handling customer queries and concerns across voice calls (inbound/outbound), live chat and email. You will be the face of the brand and pay a key role in delivering exceptional customer experience to our internal and end customers. Key Responsibilities: 1. Customer Assistance: Handle customer calls (inbound/outbound)/ chat/mails and provide assistance with inquiries, product information, and issue resolution in a professional and courteous manner. 2. Problem-Solving: Probe and identify customer requirements and issues and update customer basis the information available on the CRM and other applications and the SOP. Resolve the product or service issues by providing appropriate resolution. 3. Escalate / Complaint redressal: Escalate and forward the unresolved issues as per the SOP to appropriate internal teams for follow up and closure. 4. Recording voice of customer: Classify customer into Query/Request/ Complaint in the respective header as per the defined SOP. Accurately enter and record customer interactions as per the defined SOP. 5. Product Knowledge: Stay informed about our products, services, and promotions to effectively address customer inquiries and provide relevant information. Should know about KYC documents and Business documents 6. Service Quality: Maintain high-quality standards in customer interactions, adhering to the policies, procedures, and service level agreements (SLAs). Deliver the interaction quality as per the defined quality framework (CQ score). 7. Customer Satisfaction: Deliver consistent customer satisfaction (C-Sat) 8. Communication: Ensure clear and effective communication with customers, supervisors and relevant cross functional teams to facilitate seamless customer support. 9. Customer Follow-Up: Follow up with customers as needed to ensure the successful resolution of their inquiries or concerns. Requirements: 1. Customer Focus: A customer-centric mindset with a genuine passion for assisting and delighting customers. 2. Communication Skills: Excellent verbal communication skills to interact confidently and professionally with customers over the phone. 3. Problem-Solving: Strong problem-solving skills to handle customer issues with empathy and sense of ownership to address customer issues. 4. Tech-Savvy: Familiarity with basic computer applications and the ability to navigate call centre software and CRM systems. Note : Interested candidate can share their CV om mail ID shweta.hpconsultant@gmail.com or whatsApp on 7398382828 .