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Change Manager

Change Manager

BNP Paribas

5 - 10 years

7 - 11 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

major incident management project management cmdb itil framework problem management change management service request management servicenow itsm incident management compliance writing agile agile methodology communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amongst ITGP APS Payments & Montique(*) department, the control tower oversees the deployment, animation and provision of incident, problem and change management, in coordination with the global control tower.

Within the control tower, change managers are responsible for controlling the quality and compliance of change tickets related to our perimeter, for guaranteeing the change management process is correctly followed and for ensuring the changes are effectively and efficiently shared with all stakeholders.

(*) In this case, Montique is related to the banks payment card services.

Responsibilities

Direct Responsibilities

This role demands :

Organizing and animating Change Advisory Boards (CAB).

Analysing/Auditing Service Now CHG change tickets

During the internal CAB, highlighting/challenging the CHG ticket items that are not compliant with the Group/Department guidelines and/or the quality expectations

Documenting and sharing the CAB meeting minutes

Applying the CAB decisions (validating or cancelling the CHG change tickets) in ServiceNow

Sharing with the department CTO the information he needs to present/challenge the changes in the Group CAB meeting.

Sharing with the department CTO KPIs and details on our change process

Attending the various committees in which the transversal changes of the Group are presented, and analysing the impact of those changes on the assets of our department.

Contributing Responsibilities

Preparing KPIs on APS deliveries for governance meetings.

Technical & Behavioral Competencies

The candidate must also have IT general knowledge in order to globally understand what is being said by APS and ITs, especially during CABs

The main skills the candidate should have:

Ability to listen carefully

Ability to clearly formalize/synthetize what is being said

Be organized

Ability to do proactive follow-ups

Detail oriented

Client and result oriented

Specific Qualifications

(if required) : Bachelor degree

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills - oral & written

Transversal Skills:

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Analytical Ability

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

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Change Manager