Center Manager -Wellness sales & operations

Centre Manager - Sales and Operations

Banjara Hills& gachiboli, Hyderabad

Jayanagar & St.Marks, Bengaluru

Bandra, Mumbai

Position Overview: The Centre Manager for Sales and Operations will oversee the daily

functions of our wellness centre, ensuring the highest standards of service, operations, and

client satisfaction. This role involves leading a team, driving sales performance, and

managing operational efficiency to achieve both financial and customer service goals.

Key Responsibilities:

1. Leadership and Team Management:

 Lead, motivate, and develop a high-performing team, including wellness practitioners,

administrative staff, and sales associates.

 Conduct regular team meetings, provide coaching, and foster a collaborative work

environment.

 Manage staff scheduling, performance reviews, and professional development.

2. Sales and Revenue Management:

 Develop and implement strategies to drive sales and achieve revenue targets.

 Oversee the sales process, from client inquiries and consultations to closing sales and

follow-up.

 Monitor and analyze sales performance, identifying trends and opportunities for

growth.

 Manage pricing strategies, promotions, and memberships to optimize profitability.

3. Operations and Facilities Management:

 Ensure the centre operates smoothly, including managing daily operations,

maintenance, and inventory.

 Implement and enforce operational policies and procedures to maintain high standards

of service and safety.

 Oversee the scheduling of classes, treatments, and events to maximize utilization and

client satisfaction.

 Handle client feedback, complaints, and resolutions professionally and promptly.

 Stock management/staff management/leave management/training/statutory

compliance record management.

4. Marketing and Client Engagement:

 Collaborate with the marketing team to develop and execute promotional campaigns

and outreach initiatives.

 Build and maintain relationships with clients, ensuring exceptional customer service

and retention.

 Organize and participate in community events, workshops, and partnerships to

increase centre visibility and engagement.

5. Financial Management:

 Develop and manage the centre’s budget, including forecasting, expense control, and

financial reporting.

 Analyze financial statements and performance metrics to make informed business

decisions.

 Ensure accurate billing and payment processes, including managing membership

renewals and client transactions.

Qualifications:

 Bachelor’s degree / Management certifications.

 Proven experience in a managerial role, preferably in the wellness, fitness, or service

industry.

 Strong sales and customer service skills with a track record of achieving targets and

driving growth.

 Excellent leadership, communication, and interpersonal skills.

 Ability to manage multiple tasks, prioritize effectively, and solve problems

efficiently.

 Proficiency in using business management software and CRM systems.

Benefits:

 Competitive salary and performance-based incentives.

 Opportunities for professional development and career growth.