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Kotak Life Insurance
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CEC Team Coach - Credit Cards

CEC Team Coach - Credit Cards

Kotak Life Insurance

5 - 6 years

2 - 5 Lacs

Bengaluru

Posted:11 hours ago| Platform:

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Skills Required

team motivation team coaching sales financial products shrinkage team management team handling customer service investment banking business development capital market financial services derivatives marketing team leading mutual funds finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

CEC Team Leader - Inbound - Credit Cards

Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade Manager
Job Role

Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards

Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks

Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.

Manage escalated customer calls (complaints) with end-to-end resolution

Graduate

Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team

Excellent communication skills Verbal & Written

Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays

Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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CEC Team Coach - Credit Cards