About the Brand & Role
How good is our chaap? Well, let's just say that on a scale of 1 to 10, we're somewhere around an 11.5. But we’re about more than just serving up amazing chaaps. Owned and operated by Hor Kiddaan Foods Pvt Ltd, Gabru di Chaap was an idea born out of passion and with a mission to spread taste and delight. Beginning as a small outlet in 2019, Gabru di Chaap has grown into one of the most-admired premium quick restaurant franchise across 9 cities - Hyderabad, Bengaluru, Lucknow, Ahmedabad, Mumbai, Delhi NCR, Surat, Indore and Pune – a testament to our committed pursuit of culinary and service excellence. Across 9 cities, our 25+ stores serve a comprehensive tandoori menu including chaap kebabs, chaap wraps, chaap burgers, chaap meals, our unique shikanjis and more…
Key Responsibilities
Catering Operations Management
- Lead end-to-end catering operations for events, corporate orders, bulk food delivery, and institutional partnerships.
- Ensure seamless planning, execution, and delivery of all catering assignments with precision and timeliness.
- Maintain strict adherence to Gabru Di Chaap’s Standard Operating Procedures (SOPs) to ensure consistency of taste, hygiene, and quality.
Team & Vendor Management
- Recruit, train, supervise, and motivate catering staff and support teams.
- Coordinate with central kitchen teams for smooth production, inventory management, and dispatch for catering orders.
- Manage external vendors (logistics, equipment suppliers, event coordinators) to ensure high-quality service delivery.
Menu & Quality Control
- Collaborate with culinary teams to design, customize, and optimize catering menus.
- Maintain rigorous quality checks for food preparation, packaging, portioning, and on-site service.
- Continuously enhance presentation standards to align with Gabru Di Chaap’s premium brand image.
Client Relationship & Business Growth
- Serve as the primary point of contact for corporate clients, event partners, and high-profile customers.
- Manage negotiations, order closures, and client servicing to drive customer satisfaction and repeat business.
- Identify new business opportunities, partnerships, and events to expand catering revenue streams.
Operational Efficiency & Reporting
- Track demand, forecast requirements, and manage inventory for catering operations.
- Create budgets, control costs, and drive profitability for the catering vertical.
- Maintain timely reporting on sales, operations, team performance, and customer feedback.
Who We’re Looking For
Experience:
4–8 years in catering operations, QSR/F&B, hotel banquets, or large-scale food service management.Skills:
Operations leadership, team management, process orientation, vendor coordination, customer service.- Strong palate and understanding of tandoori/Indian cuisine is a plus.
- Ability to work in a fast-paced, demanding environment.
- Strong problem-solving abilities with an appetite for competition and growth.
Why Join Gabru Di Chaap?
- Be part of a rapidly growing, Shark Tank-backed brand.
- Work with passionate food entrepreneurs in an aggressive expansion phase.
- Growth-driven environment with immense learning and leadership opportunities.
- A culture built on hustle, ownership, and customer obsession.
Qualifications
- Bachelor’s degree in
Hotel Management
, Culinary Arts
, Hospitality
, F&B Management
, or a related field (preferred). - 4–8 years of hands-on experience in
catering operations
, banquets
, QSR chains
, large-scale food service
, or hospitality management
. - Proven track record of managing
end-to-end catering operations
, including staffing, production, logistics, and client servicing. - Strong knowledge of
Indian cuisine
, especially tandoori preparations; understanding of food safety and hygiene standards (FSSAI) - Experience in handling
high-volume orders
, corporate clients, and large-scale events. - Excellent leadership and team management skills with the ability to train, motivate, and supervise staff.
- Strong communication, negotiation, and customer-handling abilities.
- Proficiency in operational tools such as MS Excel, POS systems, and basic inventory management software.
- Ability to multitask, work under pressure, and deliver high-quality results in fast-paced environments.
- Flexibility to travel and oversee catering operations across different locations as required.
