Category Lead - Catering

About Meragi

Meragi is a fast-growing startup revolutionizing India's $50 billion wedding industry. As a tech-enabled wedding services provider, we simplify and elevate the wedding planning experience with cutting-edge solutions that ensure seamless execution and high-quality fulfillment.The Catering Operations Lead will oversee the daily operations of the catering division, ensuring the highest standards of food quality, customer service, and operational efficiency. This role requires a dynamic leader who can manage a diverse team, streamline processes, and drive growth in the catering business.

Key Responsibilities

Operational ManagementOversee day-to-day catering operations, ensuring timely and efficient service delivery.Improve & implement SOPs and processes to enhance productivity and service quality.Coordinate with kitchen and service staff to ensure seamless event execution.Team LeadershipRecruit, train, and manage a team of chefs, servers, and other catering staff.Conduct regular performance reviews and provide ongoing training and development opportunities.Quality AssuranceMaintain the highest standards of food quality, presentation, and service.Implement and monitor health and safety regulations to ensure compliance with local and national standards.Client ManagementBuild and maintain strong relationships with clients to understand their needs and preferences.Develop customized catering solutions for various events, including weddings, corporate events, and private parties.Handle client inquiries, complaints, and feedback professionally and efficiently.Financial ManagementDevelop and manage the catering budget, including cost control and pricing strategies.Oversee inventory management, including procurement of supplies and equipment.Business DevelopmentCollaborate with the marketing team to develop promotional strategies and campaigns.Vendor ManagementEstablish and maintain relationships with suppliers and vendors to ensure quality and cost-effectiveness.Negotiate contracts and agreements with vendors to secure favorable terms.Reporting and AnalysisPrepare regular reports on operational performance, financial metrics, and client satisfaction.Analyze data to identify trends, areas for improvement, and opportunities for growth.

Requirements

4 - 6 years of experience in operations or business leadership, preferably in a fast-paced environment.Strong P&L ownership and ability to drive business growth.Experience managing large teams and multi-city operations.Excellent leadership, communication, and problem-solving skills.Ability to work in a high-pressure, fast-moving environment.