Captain

Captain

Key Responsibilities:

1. Guest Service & Experience

• Ensure all guests are greeted warmly and attended to promptly.
• Handle guest complaints and feedback courteously, resolving issues effectively.
• Maintain a strong presence on the restaurant floor during service hours.
• Upsell and promote menu items, specials, and beverages to enhance revenue.

2. Operations & Supervision

• Supervise daily restaurant operations and ensure service standards are followed.
• Allocate tables, assign sections, and brief the service team before each shift.
• Coordinate with the kitchen and bar for timely food and beverage service.
• Ensure mise-en-place is completed before service and tables are properly set up.

3. Training & Team Management

• Train and guide service associates and stewards on SOPs, menu knowledge, and guest handling.
• Monitor grooming, punctuality, and discipline of the service team.
• Motivate the team to achieve guest satisfaction and sales targets.

4. Quality & Hygiene

• Maintain cleanliness and hygiene of the restaurant and service areas.
• Ensure food safety standards and hygiene protocols are followed as per HACCP norms.
• Conduct daily checks of service equipment and report any maintenance issues.

5. Reporting & Administration

• Prepare shift reports, sales summaries, and feedback logs.
• Assist in inventory control, stock requisition, and breakage management.
• Support in planning and execution of special events, banquets, and promotions.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Leadership and team management abilities.
• Knowledge of F&B operations, service styles, and POS systems.
• Ability to handle pressure and manage guest expectations.
• Eye for detail and commitment to quality service.

Qualifications & Experience:

• Diploma / Degree in Hotel Management or equivalent.
• 2–4 years of experience in F&B Service, with at least 1 year in a supervisory role.
• Experience in fine dining or premium casual dining preferred.
• Good command of English and local language.