Reservation Executive

Company Description

Shilton Hospitality Pvt Ltd is a versatile hospitality company that operates business hotels, resto-bars, catering services, music festivals, and leisure resorts. We are dedicated to providing high-quality services and creating memorable experiences for our guests. Our dynamic offerings cater to a wide range of customer needs, making Shilton Hospitality a leader in the industry.

Role Description

This is a full-time on-site role for a Reservation Executive at Shilton Hospitality Pvt Ltd in Bengaluru. The Reservation Executive will be responsible for managing reservations, ensuring customer satisfaction, providing excellent customer service, driving sales, and maintaining communication with guests and internal teams.

Qualifications

• Process and manage reservations for customers via phone, email, or online platforms.
• Ensure all reservations are entered accurately into the reservation system.
• Update availability and rates in the system based on management guidelines.
• Provide detailed and accurate information regarding pricing, availability, packages, and special offers.
• Address customer queries and concerns professionally and efficiently.
• Suggest alternative options to meet customer needs in case of unavailability.
• Liaise with other departments (e.g., Front Office, Housekeeping, Sales) to ensure seamless guest experiences.
• Maintain records of bookings, cancellations, and amendments.
• Generate daily, weekly, and monthly reports on reservations and occupancy trends.
• Upsell additional services or room upgrades when applicable.
• Monitor overbooking situations and propose solutions to optimize revenue.
• Adhere to the company’s reservation policies and procedures.
• Ensure confidentiality of customer information.

Education:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Experience:

1-3 years of experience in a similar role within the hospitality or travel industry.

Skills:

• Strong communication and interpersonal skills.
• Proficiency in reservation systems and software
• Excellent organizational and multitasking abilities.
• Ability to handle high-pressure situations and meet deadlines.

Additional Requirements:

• Flexibility to work in shifts, including weekends and holidays.