Operations Manager

Company Description

Shilton Hospitality Pvt Ltd is a diverse hospitality company with business hotels, resto-bars, catering facilities, music festivals, and leisure resorts. We specialize in creating unique and memorable experiences for our guests across multiple venues. Our focus on high-quality service and guest satisfaction has established us as a leading name in the hospitality industry.

Role Description

This is a full-time, on-site role for an Operations Manager located in Vasanth Nagar Bangalore. The Operations Manager will oversee daily operations, including managing staff, ensuring excellent guest services, and maintaining operational standards. Responsibilities include coordinating with different departments, handling budgets, managing vendor relationships, and ensuring compliance with health and safety regulations. The Operations Manager will also be responsible for identifying and implementing process improvements and maintaining high-quality standards in all aspects of the operation.

Responsibilities :

·        Coordinate daily Front of the House and Back of the House restaurant operations.

·        Deliver superior service and maximize customer satisfaction.

·        Respond efficiently and accurately to customer complaints.

·        Regularly review product quality internally to make sure it is as per standard.

·        Organize and supervise shifts.

·        Appraise staff performance and provide feedback to improve productivity.

·        Estimate future needs for goods, kitchen utensils and cleaning products in coordination with the storekeeper.

·        Ensure compliance with sanitation and safety regulations.

·        Manage the restaurant it’s good image and suggest ways to improve it.

·        Control operational costs and identify measures to cut waste.

·        Create detailed reports on weekly, monthly, and annual revenues and expenses.

·        Promote the brand in the local community through word-of-mouth and restaurant events.

·        Recommend ways to reach a broader audience (e.g., discounts and social media ads)

·        Train new and current employees on proper customer service practices and all SOP

·        Implement policies and protocols that will maintain future restaurant operations. Reviewing menus with chefs to ensure food quality standards are being met

·        Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations

•  Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels

Qualifications:

·        Proven work experience as a Restaurant Operations Manager, Hospitality Manager or similar role.

·        Extensive food and beverage (F&B) knowledge, the ability to remember and recall ingredients and dishes to inform customers and wait for staff.

·        Familiarities with restaurant management software.

·        Strong desire to create high-quality dining experiences.

·        Approachable, friendly, and able to motivate others.

·         Strong leadership, motivational, and people skills

·        Acute financial management skills