718 Call Quality Jobs - Page 6

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Monitor and audit sales calls for quality & compliance Identify gaps and share feedback Maintain scorecard, report, and perf. metrics Analyze trends to improve conversion Conduct sessions and roleplays for skill enhancement

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team members & help them to implement -Auditing call ,Chats &Email Required Candidate profile Excellent verbal, written and interpersonal English communication skills Effective listening and comprehension ability is must Exp of Audit- Call , Email, WhatsApp & Chats Hands on Excel sheet format Perks and benefits Day Shift & Flexible Working Hours

looking Bilingual ( Spanish & English ) Quality Analyst Immediate joiner preferred !!! Location - Kirti Nagar, Delhi Candidate must have at least 1 year in US Travel process Salary upto 50 k Night /Rotational shift Call Pooja @9354007679 Required Candidate profile Excellent comms skills English/Spanish

Job description Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve cus...

Opening_ Assistant Manager Quality_ Coimbatore Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Wee...

- Audit calls/interactions/transactions for aligned Teammates - Coach Teammates for performance improvement (campaign specific) - Report performance for an aligned span on a daily/weekly/monthly basis HR connect Ms. Priyanka - 86383 30959 Required Candidate profile Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets

Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. Provide Feedback: Provide constructive feedback to sales agents, highlighting strengths and areas for improvement. Conduct one-on-one coaching sessions with agents to improve sales techniques, customer interaction, and call outcomes. Reporting and Documentation: Document call evaluations and performance trends, tracking metrics such as call quality, conversion rates, and customer satisfaction. Create regu...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

We are looking for a detail-oriented and analytical Quality Analyst (BPO) to join our team. The ideal candidate will have prior experience in call auditing, call monitoring, and ensuring call quality standards. Salary - 4.50 LPA HR - 9987333314 Required Candidate profile Provide constructive feedback to agents for quality improvement. Maintain audit reports and quality dashboards. Collaborate with training and operations teams to enhance performance.

Essential Requirements Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activities they should be aware of six segma and call center matrics Has the ability to carry out root cause analysis and provide inputs for process improvement Knowledge of Quality Tools & Techniques Has Required knowledge of a domain to drive process improvement initiatives Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team Good communication skills Desirable Requirements Experience in performing call center audits and detection of errors Knowledge of Lean Six Sigma methodology Good knowledge in preparing power point pres...

He/She will be responsible for a team of associates. Resolve agent and customer issues. Be directly responsible for the overall performance of team members Conduct performance reviews and team meetings. Conduct monitoring and coaching sessions. Coordinate with training and quality assurance to identify systemic quality-improvement opportunities. Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets. Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task force...

We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences. Responsibilities: Conduct QA audits on customer interactions. Measure silence, interruptions, and sentiment. Track key QA metrics (CSAT proxy, transfer rate). Provide feedback and coaching recommendations. Prepare quality reports for leadership. Qualifications: Bachelor’s in Communications, Business, or related field. Experience in QA within contact centers. Familiarity with speech analytics tools. Strong data analysis and reporting skills.

We are looking for a highly skilled and experienced Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have excellent analytical skills, attention to detail, and the ability to work in a fast-paced environment. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop and maintain reports to track key performance indicators. Participate in training and dev...

We are looking for a highly skilled and detail-oriented Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate should have 0 to 3 years of experience. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide feedback and coaching on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop and maintain reports to track quality metrics and performance. Participate in training and development programs to enhance skills and knowledge. Job Requireme...

Quality analyst International BPO Rotational Shifts 5 days working

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in Domestic. Roles and Responsibility Monitor and evaluate call quality to ensure high standards. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide feedback and coaching on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in a qualit...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in quality audits and assessment...

We are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations. Roles and Responsibility Monitor and evaluate call quality to ensure compliance with company standards. Develop and implement quality control processes to enhance customer satisfaction. Collaborate with team members to identify areas for improvement and provide feedback. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and dashboards to track key performance indicators. Participate in training and coaching programs to im...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and areas for improvement. Develop reports and metrics to measure quality performance. Participate in quality audits and assessments t...

Job Summary : We are seeking a meticulous and dedicated Quality Auditor to join our Quality Assurance team. The Quality Auditor will be responsible for monitoring and evaluating customer service calls to ensure adherence to company standards, procedures, and customer satisfaction criteria. The ideal candidate will have excellent listening skills, a keen eye for detail, and the ability to provide constructive feedback to enhance the overall quality of customer interactions. Key Responsibilities : Evaluate calls based on pre-defined criteria such as communication skills, adherence to scripts, problem-solving abilities, and customer service etiquette. Use quality monitoring tools and software t...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents on performance. Participate in call calibrations to align team members' understanding of quality expectations. Utilize QC tools such as CSAT, RCA, and 7QC to identify areas for improvement. Collaborate with the team to implement quality improvements through coaching and training. Desired Candidate Profile 1-5 years of experience in BPO/call center environment with a focus on quality analysis or monitoring. Strong knowledge of call center operations, sales audit processes, and quality management principles. Excellent communication skill...

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

Required Quality Analyst Bilingual Spanish Min 1 year experience in Quality Analyst only from Travel industry Only From US Travel Industry location - Delhi Salary upto 45k Night Shift Contact me / Share me updated Resume 7991129288

Looking for candidates with min 1 year experience as Quality Analyst or Process Trainer in a voice BPO process. Work Location: Chennai. Shift: Rotational shifts. Immediate joiners or max 15 days notice preferred. Required Candidate profile Call HR Swapna @ 7411718707 for more details.