499 Call Quality Jobs - Page 6

Hiring Now: Quality Analyst & Sales Aagents both for International BPO Must have 01 Yr. International BPO Experience Salary up to 35K + Incentives Location: Gurgaon | 5 Days Working | Free Cab & Meals Contact Fatima: 9990683423 Perks and benefits Both side cab and meals

Domestic BPO Hiring Immediately !! 1.Assistant manager 2. Team Leader 3. Quality Analyst 4. Trainer Must have on paper BPO experience, Sales Experience a plus Share Resume on Whatsapp at 9821100796

Quality Analyst (Outbound Telesales) | 9–6 job | Sun & alt Sat off | Audit calls, give feedback, ensure compliance | Exp in telesales QA preferred | Salary up to 30k in hand Work location: Vashi, Belapur, Turbhe Required Candidate profile Relevant exp of min 6 months on papers is a must. Fluent coms. Ready to work in fix day shift, outbound telesales qa, Sunday fix off and alt sat off

Apply Now Job Title Quality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk)| Technical Support Call Monitoring /Audit | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift CTC- Up 6 LPA Notice- 0-30 Days WFO

We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solving Skills Basic Knowledge of Excel Responsible for conducting audits on defects received for metrics and providing effective coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by driving process improvement efforts through audit findings. Provide training needed analysis to management and training team for individuals/team/Processes in order to address knowledge gaps. Conduct regular knowledge checks on the floor through process tests, huddles, etc. Engage with Process stakeholders and peers, and drive Calibration efforts across Company Drive initiatives through SOP/processes Requirement - Candidate should have call auditing and call monitoring experience Should know Feedback sharing matrix Good with excel and repots making And if you don't have the relevant experience please ignore.

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

HIRING!!! Quality Consultant ***People from Customer service experience can apply Two rounds of Video call interview. Work from office DAY SHIFTS Only Salary : 24,000 Rs INR Gross Job Role : Call Audit & Coaching process Communicate to heighten awareness and focus on the importance of a positive customer experience Good ENGLISH verbal & written communications skills Location : Jaipur & Gurgaon Shifts : Rotational Shifts Share your cv at shruti.kumari@billgosling.com or ankit.rai@billgosling.com

Minimum 2 years experience as QA with a domestic BPO. Experience in Insurance Process is a must. Key Responsibilities Listen to customer interactions (calls, emails, chats), review data, and assess agent performance

Role & responsibilities Need to work on assigned base (Due/Grace/Lapse) in terms of calling & visits Develop product knowledge of the assigned base Customer calling & convincing clients to make premium payment from the assigned base For manual collection, deposition to be done within defined timelines BRE to call customers in Not Interested bucket and convince customer to pay premium. BRE to visit the Non contactable customers registered address in Due, Grace & Lapse buckets. BRE to gather new/alternate contact number for the customer and update in the report. Payment reminder call is to be made to the policy holder in Due, Grace and Lapse buckets The calling attempts will be subject to customer interaction and feedback and will directly impact the next call date Preferred candidate profile Life Insurance with 1 - 2 years experience

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - +9-8073579112

Role & responsibilities The QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. • Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them. • Uses quality monitoring data management system to compile and track performance at team and individual level. • Participates in customer and client listening programs to identify customer needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call center staff. • Provides feedback to call center team leaders and managers. • Prepares and analyses internal and external quality reports for management staff review Preferred candidate profile Must have good English listening skills, excellent verbal, written, and interpersonal communication skills. • Must have Basic Computer knowledge and be proficient with MS Office (intermediate Word, basic excel) • Must be comfortable with early morning shifts. Solid time management skills • Minimum higher secondary education required, bachelor's degree a plus • Coordinate and report to the management. • Outstanding customer service skills and dedication to providing exceptional customer care. • Exceptional listening and analytical skills, creative ability, and writing proficiency. • Focus on quality and customer service. Develop and maintain Quality assurance procedures and documentation. • Must adapt well to change and successfully set and adjust priorities as needed • Must be a self-motivator and self-starter. • Ability to multitask and successfully operate in a fast-paced, team environment.

key responsibilities: handle customer calls related to banking services assist with queries on accounts, transactions, or cards update customer information in crm system escalate complex issues to internal departments meet call quality, aht, and resolution targets requirements: excellent communication in hindi and english graduates or undergraduates can apply freshers with good speaking skills are welcome basic computer knowledge willingness to work in rotational day shifts

key responsibilities: handle customer calls in your preferred regional language resolve queries or escalate issues as needed record call details in the system follow standard scripts and procedures maintain call quality and meet daily targets requirements: fluent in kannada / hindi / malayalam / telugu basic understanding of english good communication and listening skills undergraduates & graduates eligible basic computer knowledge willing to work in rotational shifts

Key Responsibilities: Answer customer calls and resolve queries in Hindi and Tamil Provide information about products, services, or complaints Log details of conversations in the system Escalate complex issues to the appropriate team Follow call handling scripts and company policies Meet targets like call quality, AHT, and CSAT Requirements: Good communication skills in Hindi, Tamil, and basic English Ability to work in rotational shifts Basic computer knowledge Customer-friendly attitude and patience

Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Bhopal Whats App your updated CV & below details at 9892211899 Name Age Education Total exp as AM Team Size Current City Current CTC Exp CTC Notice Period R you okay with relocation

Genpact is a global professional services and solutions firm committed to shaping the future. With over 125,000 employees in 30+ countries, we are driven by curiosity, agility, and the goal of creating lasting value for our clients. Our purpose revolves around the relentless pursuit of a world that works better for people, serving leading enterprises, including Fortune Global 500, with our profound business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, Quality Assurance. This role offers an exciting opportunity for individuals looking to transition into the dynamic field of Training and Call Quality. Responsibilities: - Deliver and facilitate training through various methods for new hire and experienced participants. - Identify focus teams monthly and develop materials for necessary coaching and training to enhance team/collector performance. - Monitor and evaluate calls using client-mandated standards and forms. - Analyze evaluated calls, identify gaps impacting KPIs, and conduct calibration sessions with Supervisors and Team Leaders. - Develop and implement training strategies to impact site CQ metrics, decrease defects and regulatory violations, and improve key performance metrics. - Maintain an up-to-date learning repository database based on procedures and products available in liaison with the customer. - Collaborate with other departments/teams to fulfill assigned responsibilities and ensure effective implementation. - Create training documentation/learning documents, conduct Process Knowledge tests, and provide reporting and presentations for internal and customer purposes. Qualifications: Minimum Qualifications / Skills: - Excellent attendance record. - Excellent written and verbal communication skills. - Comfortable presenting to groups and providing coaching/feedback. - Working knowledge of Microsoft Office Applications (Word, Power Point, Excel). Preferred Qualifications/ Skills: - Strong verbal and written communication skills. - Problem analysis and problem-solving abilities. - Attention to detail. - Adaptability. - Stress tolerance. - Strong interpersonal and presentation skills. If you are enthusiastic about joining a team that values excellence and innovation, we encourage you to apply for the Management Trainee position with Genpact in Noida, India.,

Role Overview We are seeking a full-time, on-site Quality Analyst to monitor calls. Key Responsibilities: Strong proficiency in both written and spoken English. Ability to monitor calls. Provide feedback and coaching to agents for performance improvement. Offer clear guidance to associates to enhance their performance. Ensure awareness of quality and agent behavior standards. Ability to work in a 24/7 shift environment. Excellent team player with the ability to influence and manage change. Focused on meeting targets. Location: This position is based in Noida (Sector 62). Additional Requirements: Proficiency in MS Office/MS Excel. Key Responsibilities: Auditing for accuracy in work orders and data integrity. Monitoring calls. Providing coaching feedback to agents for performance enhancement. Conducting call calibrations and evaluations. Experience Preferred: Experience in outbound sales, survey processes, and customer care. Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred. Perks and Benefits: Health insurance coverage. Transportation services (cab for pick-up and drop-off).

• Can communicate in Hindi and English both. • Call Audit (1) Live Call (2) Recorded Calls •Team Strength •Call Duration •What is AHT? •How to share Feedback •Call Calibration •No of calls audit •What is your feedback mechanism? HR - 84483 50054 Required Candidate profile Minimum 2 yrs. of experience as Quality Analyston papers BPO ONLY • 6 Days working (Monday to Saturday) • 10 am to 7 pm office hours • Sunday Fixed off • Graduate • Male and female both can apply

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.8 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Roles and Responsibilities Identify customer needs through effective communication and provide solutions accordingly. Follow up with existing customers to ensure satisfaction and resolve any issues that may arise. Maintain accurate records of all interactions with customers. Preferred candidate profile Ability to multitask Only Female Employee preferred

Stock Market Operations Associate (Calling Profile) Position: Stock Market Operations Associate Location:Mohali | Full-time About the Role: Are you someone who understands how stock market scams unfold? Can you speak confidently with traders, understand their concerns, and help them take the right steps? If yes this role is for you. Were looking for a Stock Market Operations Associate who can act as the first point of contact for victims of trading-related frauds. Your role will be to listen, guide, and coordinate with affected retail traders and work with our internal compliance team to help build strong cases against unethical practices in the market. What Youll Do: Talk to impacted traders to understand how theyve been misled or scammed Collect and document evidence, proofs, transaction records, and broker details Help clients register formal complaints with SEBI, RBI, Cyber Police & other authorities Coordinate internally with our legal & drafting team to prepare complaint submissions Be the bridge between a distressed client and legal action Maintain detailed records of each case and escalate high-risk issues appropriately Who You Should Be: Have 0.5–2 years of experience in client interaction / calling roles (preferably financial services or broking) A strong grip on stock market basics, SEBI rules, F&O scams, tip-selling frauds, and broker misconduct Excellent verbal communication skills in Hindi & English Confident in speaking empathetically yet assertively to clients Comfortable handling sensitive conversations over the phone Organized, detail-oriented and calm under pressure What Makes This Role Unique: You’ll be directly involved in helping people who’ve lost money in the market due to scams You’ll work closely with Cyber, RBI & SEBI-registered compliance experts You’ll gain deep insights into stock market regulations, fraud investigation, and investor protection frameworks Ready to join the fight against financial fraud? Apply now and help restore integrity to India’s capital markets — one case at a time. Call @ 98778 37011

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in windows troubleshooting Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Hyderabad Graduates only US Shifts Immediate joiners DM - 8905344933 (Divyam)

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.2 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com