912 Call Quality Jobs - Page 6

Designation: Quality Auditor Experience: 2+ Years Mandatory: 1.5 years as Quality auditor Location: Hyderabad

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements and recommend changes. Develop and maintain reports to track quality metrics and performance. Participate in training sessions to enhance skills and knowledge. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team. Ability to adapt to changing s...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify opportunities for process improvements. Develop reports and metrics to measure quality performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in quality analysis or a related field. Strong knowledge of quality control processes and procedures. Excellent communication and interpersonal skills. Ability to work ...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, preferably in a customer service or BPO setting. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements and recommend changes. Develop and maintain reports to track quality metrics and progress. Participate in training and development programs to ...

Urgent Hiring for Quality Assurance Associate Customer Support Key responsibilities Conduct regular audits of customer interactions (voice calls and chat transcripts) to assess accuracy, empathy, communication skills, adherence to process, and overall customer experience. Maintain and update audit logs and performance dashboards. Identify common error trends and areas of improvement across the team. Provide detailed, actionable feedback to associates through one-on-one sessions. Track progress on feedback and ensure continuous improvement. Design and administer periodic product and process knowledge tests for associates. Support the development of SOPs and quality benchmarks for new processe...

Walk-in drive on 18th November in Pune for Team Lead Quality Note: Six Sigma certification, along with experience in transactional quality and process excellence, is mandatory for this role. Team Lead Quality : Qualification Any Graduate .Excellent communication. Must have held the title of Team Lead QA for at least 2 years with Six Sigma certification . Hand on experience with Quality tools. Must have exposure to transactional quality and process excellence . Should be good with MS-Office. Should have experience into data auditing, Claims, billing reimbursement. Should be okay to work in shifts. Walkin Date & Time : 18th Nov 2025 I 10AM -1PM Walkin Venue : Plot C Binarius Building 190 / 192...

Roles and Responsibilities Randomly audit required number of calls on daily basis. Providing timely and accurate feedback to agents for improvement areas. Take corrective actions by doing data analysis to improve process efficiency. Work upon the action plans to improve Quality scores. Candidate Profile: Graduation is Mandatory 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center preferably in Banking Collections background Immediate Joiners Preferable.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Ac...

Hiring For Voice Quality Analyst Profile for Gurgaon location. Experience :1+Years Shift timing : US Shift Budget : upto 5.0 lac Location : Gurugarm Key responsibilities and accountabilities :- -Conducting call evaluations and one to one feedback sessions to share quality feedback -Participating in calibration sessions -Establishing a positive work relationship and collaborating with other members of the Voice Quality and operations teams Please Note: Share your updated CV on my mail id cv.cocentrus@gmail.com Regards, Neha (HR Team Cocentrus) 9479715871

Role & responsibilities: Design, develop and deliver training modules for new hires (induction) and for existing telesales agents (refresher training) covering process, selling techniques, call scripts, objection handling, upselling/cross-selling, CRM usage. Create training materials: slide decks, manuals, job aids, role-plays, mock calls, assessments. Conduct classroom training, virtual training, one-to-one coaching, on-the-floor shadowing and call monitoring. Monitor and evaluate trainee performance through call monitoring, quality audits, metrics (e.g., conversion rate, call handle time, first-call resolution, customer satisfaction). Provide feedback and improvement plans. Collaborate wit...

Job Summary The Quality Analyst ensures high-quality customer service by monitoring and analyzing employee-customer phone interactions. Your main job is to identify service quality issues, report on performance, and flag urgent concerns. Key Responsibilities: Call Quality Check: Listen to and evaluate recorded and live employee calls against set quality standards (product knowledge, tone, process following). Data Reporting: Create detailed weekly reports summarizing call quality, common errors, and performance trends. Escalation: Immediately report critical issues, policy violations, or urgent customer problems to management. Performance Insight: Provide clear data and insights to help manag...

What You'll Do: Talk to international customers over phone (voice/blended support) Understand & resolve their issues in a professional manner Keep customers happy and satisfied Follow company guidelines & ensure call quality What We're Looking For: Fresh graduates or experienced professionals Graduate/Undergraduate candidates can apply Excellent English communication skills Willingness to work in rotational & night shifts Living in or near Boundary Line (big plus)

Hiring Now: International UK & US Process (Voice & Blended) Openings for Freshers & Experienced Candidates (0-5 Years) Process: UK & US (Voice & Blended) Work Schedule 5 Days Working 2 Rotational Offs Rotational Shifts (UK & US) Responsibilities Handle inbound and outbound international customer calls or chats Resolve customer concerns in a timely and professional manner Maintain accurate records of customer interactions Follow communication scripts, guidelines, and procedures Meet performance benchmarks such as quality, productivity, and accuracy

What You'll Do Talk to international customers over phone (voice/blended support) Understand and resolve customer issues professionally Maintain customer satisfaction Follow company guidelines & ensure call quality What We're Looking For Fresh graduates or experienced professionals Graduate/Undergraduate candidates can apply Excellent English communication skills Willingness to work in rotational & night shifts Living in or near boundary line is a plus

What You'll Do: Talk to international customers over phone (voice/blended support) Understand & resolve their issues in a professional manner Keep customers happy and satisfied Follow company guidelines & ensure call quality What We're Looking For: Fresh graduates or experienced professionals Graduate/Undergraduate candidates can apply Great English communication skills Ready for rotational & night shifts Living in or near Boundary Line is a plus

Join our dynamic teams supporting clients across Healthcare, Motor Insurance, Logistics, Retail, and Telecom domains. We are seeking candidates with experience in International BPO voice and blended processes . Responsibilities Handle inbound and outbound customer interactions for international clients (UK/US). Provide accurate information and timely resolution to customer queries. Maintain high levels of professionalism, service quality, and adherence to process guidelines. Meet daily/weekly targets related to call quality, productivity, and customer satisfaction. Coordinate effectively with internal teams for issue resolution. Candidate Requirements Education: Undergraduate / Graduate (any...

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Urgently hiring for Quality Assurance for immediate requirement Language Requirements: - English & Kannada - English & Malayalam - English & Marathi - English & Gujarati Looking for a QA profile with BPO experience The candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance - Identify areas for improvement and provide feedback - Monitor and report on quality metrics - Support training and coaching initiatives Requirements: - 2+ years of call auditing experience in a call center - Graduate degree Must - Excellent communication skills in required language combinations - Strong analyt...

About The Role Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...