499 Call Quality Jobs - Page 4

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries including the U.S., India, and the Philippines. Over nearly two decades, you have expanded into a global organization dedicated to providing personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Your commitment to leveraging advanced AI technologies to enhance customer experience and operational efficiency sets you apart as a trusted partner in meeting the dynamic demands of the global market. As a Quality Analyst in the voice process operations team, you will play a crucial role in ensuring the quality of calls handled by agents meets established standards, enhances customer satisfaction, and aligns with company policies. Your responsibilities will include monitoring and evaluating inbound and outbound voice calls, providing feedback and coaching to agents for improvement, analyzing quality trends, maintaining call quality scorecards and audit reports, collaborating with the training team for process enhancements, and ensuring compliance with internal quality standards and external regulations. To excel in this role, you should have at least 2 years of experience as a Quality Analyst in a voice-based BPO environment, possess excellent communication and listening skills, demonstrate a strong understanding of call center metrics and KPIs, be familiar with QA tools and call monitoring software, exhibit the ability to deliver constructive feedback effectively, maintain a keen analytical mindset with attention to detail, thrive in a fast-paced environment, be proficient in MS Excel and reporting, have experience in international voice processes, and be comfortable working with CRM and ticketing systems.,

Role - QA | Subject matter Expert On paper designation mandate Skills - International Voice Exp Mandate Exp - Min 2 years Loc - Bangalore Notice - Immediate to One month only 5 Days working 2 days fixed off 9116324602 | teena.ghrs@gmail.com

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation, At YASH, were a cluster of the brightest stars working with cutting-edge technologies Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future, We are looking forward to hire SAP MM/WM Professionals in the following areas : Should have min of 6+ yrs of SAP MM/WM experience, Should have done at least 1 to 2 SAP Implementations/rollout projects, Strong experience in the IT industry encompassing excelling experience in implementing, configuring, and customizing, SAP WM with multiple full life cycle implementations, analysis & production support Should have experience in designing, build, and configuration of MM/WM applications to meet business process and application requirements Strong integration Knowledge of WM with other modules, Strong knowledge of data migration approach from external systems Good understanding of end-to-end implementations with dependencies Expertise with a definition of functional requirements, process improvement, project scope definition, blueprinting, gap analysis, configuration, testing, documentation, full life cycle implementation and support Experience in Analyzing business requirements, Configuration, Testing, and End User Training, Ability to work in a team environment, effectively interacting with internal and Customer stakeholders Excellent communication, time management, analytical and problem-solving skills" At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale, Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

MSP STEEL & POWER LIMITED is looking for MANAGEMENT TRAINEE to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilitie Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Assistant Manager - Quality Key Responsibilities: Lead and manage QA teams effectively Handle manpower planning and roster alignment Deliver performance reports and actionable insights using Advanced Excel Create and present impactful presentations for stakeholders Ensure quality standards are met and exceeded consistently Communicate clearly with internal teams and clients Required Skills & Qualifications: Minimum 1 year experience as Assistant Manager / Team Leader Quality in a BPO setup Strong people management and team handling skills Excellent command of MS Excel (advanced level) and PowerPoint Sharp analytical mindset and attention to detail Excellent verbal and written communication Graduate degree mandatory Comfortable with Work from Office Noida Office Location: Wyzmindz Solutions Pvt Ltd H-59 , Sector 63 Noida Behind KFC Nearest Metro Station - Noida Electronic City gate number 2

Current Designation Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- AM/TL Level Customer Satisfaction Reporting & Communication Training & Development

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform call calibrations with team members to maintain consistency in evaluation criteria. Evaluate calls based on predefined criteria, providing feedback to agents for improvement. Identify areas of excellence and suggest ways to enhance overall performance. Collaborate with the team to resolve issues and improve processes.

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL Process QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE /KOLKATA INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Customer Experience Analyst/Quality Analyst The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedback and coaching to the Team members aligned through one to ones, sessions and other coaching techniques. 3. Create and update daily reports on internal errors that arise within the account. 4. Conduct the review and analysis of data or variables that affect the customer experience, establishing areas of opportunity and/or strengths 5. Actively participate in calibrations to ensure alignment between the business 6. Be calibrated on process requirements by being a part of the internal calibration process and by completing monthly requirements of taking calls/chats. Desired Skills: 1) Bachelor's degree in any field. 2) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) 3) Excellent verbal and written communication and active listening skills 4) Should have minimum 1 year experience as a Quality analyst in International voice process

Hiring: Quality Analyst (BPO) Work from Office | 6 days working (1 rotational off) 4+ years overall exp. with min. 1 year as QA in BPO (E-commerce exp. preferred) Must be fluent in English & Hindi | Salary: 4–5 LPA (based on last drawn) Required Candidate profile Knowledge of 7QC tools, quality analysis, reporting & analytics

You are an emerging Global Business Process Outsourcing company with a strong presence in multiple countries, including the U.S., Colombia, India, Jamaica, and the Philippines. Your organization provides personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. Over nearly two decades, you have expanded from a small team to a global entity with staff members globally dedicated to supporting international clients. Leveraging advanced AI technologies, you strive to enhance the customer experience (CX) and drive operational efficiency for your clients. By prioritizing innovation, you position yourself as a trusted partner, enabling businesses to adapt to the evolving demands of the global market with agility and precision. As a certified minority-owned business and an Equal Opportunity Employer (EOE), you value and welcome diversity within your workforce. You are looking for a detail-oriented and analytical Quality Analyst to join your BPO team, specifically focusing on voice process operations. The ideal candidate will be responsible for monitoring, evaluating, and enhancing the quality of calls handled by agents, ensuring customer satisfaction, adherence to process standards, and compliance with company policies. Key responsibilities include monitoring and assessing inbound and outbound voice calls to evaluate agent performance against quality standards, offering constructive feedback and coaching to improve call quality and customer interactions, analyzing quality trends to identify process gaps or training needs, maintaining and updating call quality scorecards and audit reports, collaborating with the training team to design refresher sessions or process improvements, ensuring compliance with internal quality standards and external regulations, participating in calibration sessions to align quality expectations, and supporting quality improvement initiatives. To excel in this role, you should have at least 2 years of experience as a Quality Analyst in a voice-based BPO environment, possess excellent communication and listening skills, demonstrate a strong understanding of call center metrics and KPIs, be familiar with QA tools and call monitoring software, have the ability to deliver constructive feedback effectively, exhibit an analytical mindset with attention to detail, thrive in a fast-paced, high-volume environment, be proficient in MS Excel and reporting, have experience in international voice processes, and be familiar with CRM and ticketing systems.,

Hiring !!! Quality Consultant International UK process # 5 days working, weekend off # rotational shifts ****Need good communications for this interview process # Salary In-hand - 21,300 Rs + 3500 RS extra allowance -(Total will be 24,800 Rs per month) + PF and ESIC benefits. #One side Cab facility available for night shift #Work from office, Gurugram # Eligibility- International BPO exp should be of minimum 6 months or more. People with Domestic bpo customer service or sales or email/chat experience can also apply if 1+ years of experience. Key Responsibilities: Need excellent communications for the interview process . Need to listen and check the quality of the UK calls and the parameters of the customer care agents talking to the customers on those calls. Ensure all processes align with company quality standards and procedures. Vitual Interviews Job location - Udyog vihar, Gurugram

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst/ Call audit in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English, Hindi, Tamil & Telegu (mandatory). Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Responsibilities: Expert level hands-on experience with enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions. Expert knowledge in voice protocols such as SIP, H.323, SCCP, MGCP, and troubleshooting related issues. Hands-on experience with voice gateways, session border controllers, and integration with PSTN and SIP trunk providers. Proficient in configuring and managing VoIP solutions and troubleshooting call quality issues, including jitter, latency, and packet loss. Expert knowledge in voice network routing, dial plans, and number translations. Experience with collaboration tools such as Cisco Webex, Microsoft Teams, and Zoom, including integration with voice systems. Hands-on troubleshooting experience with voice hardware platforms and architectures, including Cisco Voice Gateways, IP Phones, and conferencing systems. Proficient in managing voicemail systems and integration with email platforms (e.g., Unified Messaging). Experience in monitoring and managing voice network performance using tools such as SolarWinds, Wireshark, or similar platforms. Expert knowledge in QoS implementation and troubleshooting for voice traffic. Experience working with Service Provider Teams for faults with SIP trunks, PRI circuits, and voice carrier issues. Experience working with partner support teams, including the TAC support teams of principal vendors like Cisco, Avaya, etc. Serve as a technical escalation point for L2 and L1-level NOC, such as Tier I and Tier II. Handle high to critical incidents or customer requests and tasks related to voice network issues. Execute medium to high complexity projects and changes in the voice network. Act as technical reviewer and approver of NOC Tier IIs voice-related projects and changes. Develop Method of Procedure (MoP) for the NOC in executing changes or troubleshooting voice network issues. Provide secondary on-call support for voice network incidents. Good oral and written communication skills , ability to articulate voice network issues effectively. Strong knowledge of voice network troubleshooting tools and monitoring platforms. Maintain a high sense of urgency while staying calm under pressure. Team-oriented , quick learner, and adaptable to changes. Credentials and Experience: Industry-standard certifications preferred (e.g., CCNP Collaboration, CCVP). 8-10 years' experience in Network Voice Operations teams. Experience in leading a team of 8 to 10 members focused on voice network support.

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Candidate should be currently working as a Quality analyst on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Pune / Mumbai / Kolkata Shift - Rotational Shifts Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for In this role you are required to identify and assess complex problems for area of responsibility You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors This will require alignment to strategic direction set by senior management when establishing near-term goals Your primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value Decisions that you make in this role will have a major day to day impact on area of responsibility You will be managing medium - large sized teams and/or work efforts at a client or within Accenture You would require transformation mindset and eye for identifying automation/process improvement opportunities. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Ensuring Compliance Call Quality Monitoring Process Improvement Leading and managing a team of quality assurance professionals, providing guidance, training, and support. Customer Satisfaction Reporting and Communication Training and Development

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123