718 Call Quality Jobs - Page 4

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 5 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 5 LPA Sales Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Sales Trainer Is mandatory. CTC Upto 8 LPA. Experience From E- Commerce Process in Call Center BPO is Added Advantage. Also Hiring For Manager For Training & Manager For Quality Roles for Customer Service & Sales with Relevant Experience...

4+yrs experience in international Voice process(only customer support) TL : 2 yrs as TL on papers : 7.2LPA, QA: 2 yrs as QA on papers: 6.5LPA AM :2 yrs as TL on papers and 7 yrs with international Voice process : 8.5 LPA Reach me on 9902419093

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

About The Role Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts....

Dear Candidate, Greetings from Club Mahindra.!! We are Hiring for a Quality Analyst at Mumbai Location Accountabilities / Key Responsibilities: Maintain and develop internal quality standards. Assess interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Recommend process improvements based on call evaluations and audit findings. Analyse all sales KPIs and how the team performance affects those KPIs. Participate calibration session to maintain consistency in internal evaluations. Map the need for training and onboarding programs and initia...

Experience 3 - 8 Job Description: Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experi...

JOB DESCRIPTION: Roles & Responsibility: 1. Audit the calls of Patient Care Executives. 2. Provide feedbacks to Patient Care Executives after audit their work. 3. Guide and coach in areas they are lacking on. MINIMUM ELIGIBILITY PARAMETERS: 1. Good communication skill 2. Candidates with experience in same profile will be considered. Interested candidates can share their resumes at jivahr@jiva.com

Key Responsibilities: • Conduct regular quality audits to ensure adherence to SOPs and standards • Use Excel extensively for audit reporting, data slicing, and performance trend analysis • Design and deliver effective training sessions to internal teams and vendor partners • Create engaging training content and modules, TNA, TNI , process SOPs • Analyze QA data to identify gaps, suggest improvements, and drive action plans • Collaborate with stakeholders to bring innovative ideas for process optimization • Maintain documentation of QA activities, training sessions, and improvements Key Requirements: • Fluency in Hindi and English (spoken and written) • Proven experience in Quality Assurance,...

Quality Analyst Location-Gurgaon Noida Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Skills Experience in quality assurance management...

Chat, Calls, Mails & Social Media Auditor Support Quality Location: Kokata (Work from Office) Department: Customer Experience & Quality Timings: 11:00 AM 8:00 PM | Weekly Off: Rotational (6-day workweek) Join House of EdTech Where Precision Meets Impact! At House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class experience not just in our courses, but in every interaction with us. Were looking for a Support Quality Auditor to join our Customer Experience & Quality Team, ensuring that our communications across Social Media, Chats, Calls, and Emails reflect our brands empathy, accuracy, and professionalism. If you have an eye for detail, a passion for quality, and...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Analyze calls, identify areas for improvement, and provide recommendations. Collaborate with team members to implement corrective actions. Develop and maintain processes for call monitoring, analysis, and reporting. Provide feedback on customer service performance and suggest improvements. Desired Candidate Profile 2-4 years of experience in BPO industry or related field. Strong knowledge of Call Audit, Call Monitoring, Call Quality, Customer Service, CSAT, and Quality Audit principles. Excellent analytical skills with ability to interpret data effectively.

Inbound & outbound sales Team Lead -exp in sales process, team handling, target achievement, attrition, shrinkage Trainer -exp in training, TNA, TNI, Sales process training, creating content Quality Analyst - exp in sales Call & chat audit

Hi, We are hiring for Leading ITES Company Quality Analyst- Collections Role . To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other (to get multiple location option) a) To Apply for above Job Role Type : Job Code # 328 Job Description: Minimum 3 to 5 years of overall experience At least 1 years of experience in managing quality for B2B (Business to Business) Collections process. Track Key Quality Assurance Metrics: Monitor key performance indicators (KPIs) related to call quality, adherence to policies, and customer satisfaction. Provide Regular Analytics Reports: Prepare and provide regular reports to...

We are actively hiring for Quality Analyst!!! Location- #Malad Mumbai Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs) Immediate joiners preferred Skills Required- 1 year on paper experience as a QA. Conduct quality audits, call monitoring feedback sessions and root cause analysis to identify areas for improvement. Preferred US, UK BFSI, Cards and dispute domain Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC. Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where ...

Hiring for "Trainer - T&Q" at Mahindra Integrated Business Solutions - Goregaon, Group company of Mahindra. Designation : Trainer Job Description: Develop and update training materials, including presentations, manuals, and handouts, to ensure they align with the latest processes, tools, and company objectives. Deliver engaging and interactive training sessions for new hires, existing employees, or specific teams based on organizational requirements. Customize training content to meet the specific needs of the team, process, or client. Provide refresher training for existing employees on new tools, processes, or updates. Skill Sets Required: Should have relevant experience into Training for ...

Essential Requirements Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activities they should be aware of six segma and call center matrics Has the ability to carry out root cause analysis and provide inputs for process improvement Knowledge of Quality Tools & Techniques Has Required knowledge of a domain to drive process improvement initiatives Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team Good communication skills Desirable Requirements Experience in performing call center audits and detection of errors Knowledge of Lean Six Sigma methodology Good knowledge in preparing power point pres...

Roles and Responsibilities Conduct quality audits, analysis, monitoring, and tools to ensure adherence to quality standards. Perform call calibration, feedback sessions, KPI tracking, AHT management, CSAT calculation, and KRA/KPI reporting. Identify areas for improvement through quality tools such as 7QC and implement corrective actions. Collaborate with team members to maintain high-quality service delivery. Desired Candidate Profile 4-9 years of experience in BPO industry with expertise in Quality Management. Bachelor's degree (B.Tech/B.E.) in Any Specialization. Strong understanding of Quality Management principles and practices. Proficiency in using various Quality Tools like Call Audit,...

Job description Job Title: Quality Team Leader ( Insurance Process Sales ) Location: Gurgaon (Sector 18) Company: Globiva Work Mode: Work from Office Working Days: 6 Days (Fixed Off) About the Role: We are looking for a Quality Team Leader with proven experience in managing a QA team within the Life Insurance domain. The ideal candidate should be well-versed in call audits, calibrations, QC tools, and performance monitoring to ensure compliance, accuracy, and customer satisfaction. Key Responsibilities: Lead, mentor, and manage the Quality Analysts (QAs) team. Conduct call audits to evaluate communication, compliance, and accuracy of customer interactions. Drive call calibrations with intern...