718 Call Quality Jobs - Page 7

Interested Candidates can directly come for the f2f Interview at the given address: Unit no-508-510,5th floor Welldone techpark,Sector-48 Gurgaon,Haryana. Role & responsibilities Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. Identify process gaps and performance issues, document and report findings. Develop quality scorecards, audit reports, and performance dashboards. Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: Design and deliver internal training programs for new and existing agents. Conduct refresher trainings based on audit findings and new...

Responsibilities: * Manage customer relationships * Maintain focus during calls * Handle customer queries via phone/email * Meet sales targets through effective communication * Ensure call quality & goal achievement Sales incentives

Listen to live and recorded calls to assess agent performance against defined quality parameters. Ensure agents adhere to process guidelines, scripts, and compliance standards Provide objective quality scores based on evaluation checklists.

Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be...

Assistant manager/ Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- TL Level Customer Satisfaction Reporting & Communication Training & Development

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Crea...

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales...

Urgent Required Travel QA Bilingual ( Spanish + English) Quality Analyst , monitoring Calls, Audit, QC etc candidate should be knowledge of Spanish and English Experienced candidates from Travel Domain Location:- Delhi salary upto:-35 to 45k Night Shift Rotational Shift / Rotational Off SHARE CVs - alkasharmahr24@gmail.com OR WhatsApp me updated resume Alka Sharma 7991129288

Role & responsibilities Min 1.6 years exp on Assistant manager in QA, should be aware of 7 QC tools Handle a team of 15-20 QA + 2 to 3 QTL Should have done a project of Lean Six Sigma 3+ years in a quality role within a BPO or customer support environment Minimum 1 year in a team lead or assistant manager capacity (preferred in voice process) Supervise and manage the Quality Analysts team. Monitor and evaluate customer interactions (calls, chats, emails if applicable) to ensure service quality. Identify gaps in agent performance and coordinate with operations for targeted interventions. Conduct regular calibration sessions with stakeholders to align quality standards. Design and implement qu...

Key Responsibilities Call Monitoring: Listen to live or recorded calls to assess how agents handle customer interactions. Performance Evaluation: Score agents based on specific metrics, such as communication skills, product knowledge, adherence to scripts, and professionalism. Compliance Checks: Ensure that customer service interactions comply with legal, regulatory, and internal company policies. Feedback and Coaching: Provide constructive and actionable feedback to agents to help them improve performance and address identified weaknesses. Reporting and Analysis: Document audit findings, identify trends, and prepare detailed reports for management to highlight strengths and areas for improv...

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimi...

Roles and Responsibilities * Conduct call audits to ensure compliance with quality standards and identify areas for improvement. * Monitor calls to provide feedback to agents on their performance and suggest improvements. * Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues. * Collaborate with the team to improve outbound sales processes, metrics, and Voice Process. Desired Candidate Profile * 4-9 years of experience in a BPO or call center environment. * Strong knowledge of Quality Analysis tools such as Call Audit, Call Monitoring, Call Calibration, Feedback. * Experience with Quality Monitoring software like QC Tools.

Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCA Exp - Min 2 yrs Loc - Hyderabad Immediate joiners Only WFO | Both ways Cabs | night shifts teena.ghrs@gmail.com | 9116324602

Designation - Quality Executive Location - Chinchpokli Role : 1. Evaluating customer interactions 2. identifying areas for improvement 3. providing effective coaching to enhance the overall customer experience 4. Auditing Calls 5. Conducting call reviews 6. Providing necessary Feedback for improving call Quality 7. Conducting Interviews & Screening Process Experience required: Minimum 1 year of experience as QA in customer service of Stock broking industry Minimum 3 years of experience in customer service of Stock broking industry Additional Skill: Analytical skill, Worked on CQA tool, good communication skill. Interested candidates can shared cvs on ruchi.kedia@sbicapsec.com

Monitor & evaluate Fintech Sales calls for quality Share feedback & improvement areas Ensure compliance with SOPs Prepare QA reports & insights Support training for better CX

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...

What You Will Do? Conduct audits of sales calls, processes, and documentation to ensure compliance with company standards and ethical practices. Review lead handling, client interactions, and closure techniques to identify performance gaps. Prepare structured audit reports with clear insights and actionable recommendations. Collaborate with Sales Trainers and Managers to drive continuous improvement in sales conversion and customer experience. Monitor accuracy in sales reporting, incentive calculations, and achievement tracking. Build and implement Sales Call & best practices from Industry into TYAs accounting and ERP sales processes. Ensure compliance with internal policies, regulatory guid...

Handle inbound calls - resolve ac holders queries like issues in internet banking, take lost cards complaints, etc; cross-sell products like add on credit cards, SIP, MF. 2 rotational week offs provided Required Candidate profile Graduates with fluent English can apply Age less than 30 yrs Experience in Call center, BPO, Banks in voice support will be an added advantage Males should be ok to work in night shifts by rotation Perks and benefits 100-200 rs snight shift allowance for males

Hiring QA for US only from US Travel process Candidate must have at least 2 years of exp in PPC Travel Sales call monitoring. Salary upto 45k For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

Role & responsibilities Monitor inbound & outbound calls to evaluate agent performance on quality, compliance, and customer experience. Preferred candidate profile Based out of or willing to relocate to gurgaon Both side cabs till Gurgaon Excellent communication skills QA experience

Designation -- Quality Executive Job Description We are seeking a detail-oriented and skilled Data Annotation Specialist to join our dynamic team in Noida. The ideal candidate will have a strong background in data annotation and labeling, with excellent communication skills and a commitment to quality assurance. In this role, you will be responsible for accurately annotating and labeling data to support our ongoing projects. Key Responsibilities : - Perform data annotation and labeling tasks for various data types, including text, images, and audio. - Ensure high-quality outputs by adhering to established guidelines and standards. - Collaborate with cross-functional teams to understand proje...

Interview Date & Time : 25th to 26th Sep and 10:00 AM to 2:00 PM Venue: Movate Technologies Pvt Ltd (Formerly CSS Corp) Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045 Contact Person: Mr. Vignesh Sekar Contact Person: Mr. Vignesh Sekar Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Participate in call calibration sessions to align with team members' performance expectations. Collaborate with the team to resolve issues related to call quality. Desired Candidate Profile 0.3-6 years of experience in...

Role & responsibilities Monitor inbound & outbound calls to evaluate agent performance on quality, compliance, and customer experience. Preferred candidate profile Based out of or willing to relocate to gurgaon Both side cabs till Gurgaon Excellent communication skills QA experience

Role & responsibilities Monitor inbound & outbound calls to evaluate agent performance on quality, compliance, and customer experience. Preferred candidate profile Based out of or willing to relocate to gurgaon Both side cabs till Gurgaon Excellent communication skills QA experience