912 Call Quality Jobs - Page 7

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

AAs a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated traini...

We are Looking for Quality Check- TeleSales Should have Experience in Inbound (or) Outbound calls& Team handling, Call Audit, Excel & Quality Check TAT Management Query&Audit Management Call 8870813777

Job Summary: We are looking for a Quality Analyst (QA) to monitor and evaluate the quality of customer interactions in our US voice process . The QA will be responsible for ensuring compliance with process guidelines, identifying improvement opportunities, and enhancing customer experience through regular feedback and training support. Please share your cv at surbhi.malhotra@nlbtech.com Key Responsibilities: Monitor and evaluate voice calls (inbound/outbound) to ensure adherence to quality standards and process compliance. Provide detailed feedback and coaching to agents to improve performance and customer satisfaction. Identify communication gaps, process deviations, and training needs. Mai...

Roles and Responsibilities Conduct call quality audits to identify areas of improvement. Monitor calls using QC tools such as Call Monitoring software. Provide feedback on call quality to agents through various channels (e.g., email, chat). Perform quality analysis and calibration exercises with team members. Utilize quality tools like Quality Audit and Quality Monitoring to ensure high-quality customer interactions.

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify opportunities for process improvements. Develop and maintain reports to track quality metrics and performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in a quality analyst role, preferably in a BPO or call center setting. Excellent communication and interpersonal skills are required to effectively interact ...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a customer service or BPO environment. Roles and Responsibility Monitor and evaluate call quality to ensure adherence to company standards. Conduct regular audits to identify areas for improvement and provide feedback to agents. Develop and implement quality control processes to enhance agent performance. Collaborate with team members to resolve customer complaints and concerns. Analyze data to identify trends and patterns in customer interactions. Provide coaching and training to agents on quality-related ...

Job Title: Call Quality Analyst Company: Policybazaar Location: Gurgaon Experience Required: 2 to 4 Years Languages Known: English and any South Indian language (Tamil, Telugu, Kannada, or Malayalam) About the Role: We are looking for an experienced and detail-oriented Call Quality Analyst to join our team at Policybazaar . The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions across calls. You will play a key role in ensuring that our customers receive the best service experience and that our communication standards are consistently met. Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality and comp...

Job Summary: We are looking for a Quality Analyst (QA) to monitor and evaluate the quality of customer interactions in our US voice process . The QA will be responsible for ensuring compliance with process guidelines, identifying improvement opportunities, and enhancing customer experience through regular feedback and training support. Key Responsibilities: Monitor and evaluate voice calls (inbound/outbound) to ensure adherence to quality standards and process compliance. Provide detailed feedback and coaching to agents to improve performance and customer satisfaction. Identify communication gaps, process deviations, and training needs. Maintain and update QA scorecards, call calibration rep...

Job Description: You will be responsible for handling inbound/outbound customer calls, resolving queries efficiently while maintaining call quality, and meeting performance targets to ensure customer satisfaction. Key Responsibilities: - Handle inbound/outbound customer calls - Resolve queries efficiently and maintain call quality - Meet performance targets and ensure customer satisfaction Qualifications Required: - Only BMS / B.Com / BA graduates (No IT graduates) Please Note: The shift timings for this role are from 4:30 PM to 1:30 AM (Login time) with night shifts included. The compensation offered is 3 LPA with 22,000 In-hand + Incentives. Additional benefits include home pickup & drop, ...

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Quality Analyst Customer Service Location: Hyderabad - Banjara Hills Experience: 13 years in Customer Service / Call Quality Monitoring Employment Type: Full-time / Work from Office Key Responsibilities: • Monitor and evaluate inbound & outbound calls to ensure adherence to process standards. • Identify gaps in communication, process compliance, and customer experience. • Provide feedback and coaching to agents to enhance performance and service quality. • Prepare quality reports and share insights with the operations team for improvement. • Participate in calibration sessions with internal and client teams to align on quality parameters. • Recommend process improvements based on audit findi...

Role & responsibilities Job Title: Associate Trainer Pharmacist (Substitution Sales & Coaching) Department: Training & Quality Reporting To: Training Manager / T&Q Lead Location: Mumbai Office Experience Required: 1–3 years in Substitution Sales (Pharma domain) Role Overview: The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance improvement trainings for telecallers engaged in substitution medicine sales. The role requires a pharmacist background with strong communication skills and the ability to translate product and process knowledge into effective customer conversations. Key Responsibilities: Conduct refresher and on-the-job training...

Job Purpose VoIP Engineer (Asterisk, Kamailio) - 5-7 Years Experience Duties and Responsibilities A-. Minimum required Accountabilities for this role VoIP Infrastructure Design & Maintenance: o. Configure, deploy, and maintain FreeSWITCH and Kamailio-based systems. o. Understanding of VoIP architectures to support business needs. o. Implement call routing, DID management, and trunk configurations. SIP & Call Routing: o. Develop and manage SIP-based call routing for internal and external communication. o. Troubleshoot SIP signaling issues using tools like Wireshark or sngrep. o. Optimize routing rules for least-cost routing (LCR) and high availability. Monitoring & Performance Optimization: o...

Location: Axis Bank, Noida, Uttar Pradesh, India (On-site) Shift Timing: 24/7 rotational shifts and week offs Female Shift Window: 6:30 AM to 9:30 PM rotational shifts About Axis Phones: Axis Phones is the virtual engagement channel of Axis Bank, connecting with customers and prospects through the inbound contact centre. The team ensures seamless service delivery while identifying opportunities for financial solutions via cross-sell and upsell. It supports sales and operations through quality improvement, coaching, and compliance monitoring, aiming to enhance customer experience and sales effectiveness. About the Role: The Axis Phones Officer is responsible for delivering exceptional service...

Lead & manage quality function for telesales & online sales units Develop & implement quality assurance policies & procedures Performance Evaluation & Monitoring Conduct Audits & Assessments Continuous & Process Improvement Generate Reports for mgmt. Required Candidate profile 15+ yrs of Exp. with min. 10 yrs of exp. in Quality function (BPO industry), specifically in telesales & online sales Understanding of Quality Assurance methodologies & tools Exp. with QMS & standards

Designation : Quality Analyst Process : International Voice Location: HYD Employment Type: Full-time Experience Required: 1 year ( Quality from BPO domain ONLY ) Shift Timings : 24/7 rotational shifts Weekoff : 2 rotational offs Salary : upto 5.5lpa HR RAHAT : rahatjan.khan@teleperformancedibs.com

Designation -- Quality Executive Job Description We are seeking a detail-oriented and skilled Data Annotation Specialist to join our dynamic team in Noida. The ideal candidate will have a strong background in data annotation and labeling, with excellent communication skills and a commitment to quality assurance. In this role, you will be responsible for accurately annotating and labeling data to support our ongoing projects. Key Responsibilities : - Perform data annotation and labeling tasks for various data types, including text, images, and audio. - Ensure high-quality outputs by adhering to established guidelines and standards. - Collaborate with cross-functional teams to understand proje...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu Required Candidate profile Work from Office-Hyderabad only not Visakhapatnam neither Bangalore. Apply those who can relocate in Hyderabad Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu

Responsibilities: * Conduct sales calls audits with focus on quality and performance metrics. * Monitor calls for compliance with company standards and policies. Audit calls of sales persons and report to lead

We are Looking for Team Lead - TeleSales Should have Experience in Inbound (or) Outbound calls& Team handling, Call Audit, Excel TAT Management Query&Audit Management What's App 8870813777

Location: HSR Layout, Bangalore Timings: 11:00 AM 8:00 PM Working Days: 6 days a week Role: Quality Analyst (Sales Process) Were looking for a detail-oriented and proactive Quality Analyst to join our growing team at Leap Scholar . Key Responsibilities: Conduct sales call audits to ensure quality and compliance with company standards Provide constructive feedback and coaching to sales teams Identify training needs and improvement areas Maintain detailed quality reports and performance metrics Requirements: Strong communication and analytical skills Prior experience in sales call auditing or quality analysis preferred Ability to identify trends and provide actionable insights

Quality Analyst Location-Gurgaon Please share your cv at surbhi.malhortra@nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Sk...

Quality Auditor (Voice Process) Chandigarh University Company: Chandigarh University Location: Chandigarh, Punjab Experience: Minimum 2 years as Quality Analyst (QA) Mandatory Salary: 30,000 35,000 per month (Based on skills and interview) Gender: Female candidates only Job Description We are looking for an experienced Quality Auditor (Voice Process) to join our team at Chandigarh University . The ideal candidate will have a strong background in inbound/outbound voice process auditing , excellent communication skills, and a keen eye for process improvement. Key Responsibilities Monitor and evaluate inbound & outbound sales calls. Identify quality gaps and provide actionable feedback. Maintai...