718 Call Quality Jobs - Page 9

Position: Call Quality Specialist Job Shift: Day Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Experience: Minimum 1 year Job Location: Pan India Salary Range: 4,50,000 6,00,000 p.a Key Responsibilities: Listening to call recordings for the calls made or received by the associates to check required quality parameters are achieved. Ensure effective customer service has been provided on call by respective associates. Scoring of calls based on call quality parameters like Soft skills, process goals, customer service, Telephone Etiquette and documentation. Providing inputs for the betterment of the process. Analyzin...

Your Role We are seeking for Customer Service Advisor(International ) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.In this role you will play a key role in: Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements. Engage customers in meaningful conversations to promote products/services or gather required information. Achieve daily/weekly/monthly Targets and conversion targets. Handle objections professionally and escalate compl...

Details: Domestic process Rotational shifts Rotational off Location- Mohali 6 days working

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

As Service Associate -Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and pr...

Greetings From Prochant India Pvt Ltd Job Title: Openings for Quality Analyst (QA experience is mandatory) Key Responsibilities and Duties: Quality Auditor, plans, coordinates, and implements the quality management and quality improvement programs for a healthcare facility. He/she monitors and provides assistance with quality assurance and compliance functions. Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care. Ensures policies and procedures are monitored and updated to include regulatory changes. Knowledge Skills and Abilities: Exceptional typing and communication skills (verbal and wr...

Only Female Candidates can apply Must have Min 1+yrs exp as a Quality Manager from International process BPO. Handled a team of Quality Team Leaders/ Quality Analyst's Fluency in English US Shifts Call 8447780697 send CV monu@creativeindians.com

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

Description: Quality Analyst NOTE : Kindly mention my name " Nivetha " in the entry form or interview form and give me the call once you reach the office. Location: Chennai, Tamil Nadu, India Experience: 2-6 years Preference: Both Male & Female candidates Role & responsibilities We are looking for an experienced Quality Analyst (QA) to join our BPO team. The QA will be responsible for monitoring and evaluating customer interactions across calls, chats, and emails to ensure compliance with quality standards and client expectations. The role requires excellent analytical skills, attention to detail, and the ability to provide constructive feedback to drive continuous improvement in performance...

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call ...

Salary - 25K Inhand Location- Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description Quality analyst of BPO industry who can listen to the agents calls and share feedback. Must be a graduate or higher. Speak, read and write in Hindi, Punjabi and English. Able to communicate confidently and politely, with good speaking skills. Experience of at least 2 years as quality assurance. Experience/ knowledge of Bank's products & processes. Effective problem solving and decisionmaking skills Complete knowledge of Bank's products & processes. Experience in coaching and developing skills of people. Required Skill Set: Should be known to quality parameters. Should be 7QC tools, Call ...

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionabl...

Roles and Responsibilities Conduct call quality analysis to ensure adherence to company standards. Monitor calls for quality check and provide feedback to agents on improvement areas. Utilize quality tools such as call monitoring software to track performance metrics. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide timely reports on call quality trends and recommendations for process improvements.

Bpo quality analyst Anyone can apply With a language known Hindi, Marathi, Assamese, Bengali, English oriya With and without experience, both will work Customer support experience Will also work Bpo Quality Experience will also work

- Monitor and evaluate voice interactions for quality assurance. - Maintain audit records and prepare quality reports. Minimum 1 year of experience as a quality analyst on papers Excellent communication in English. call HR : 8355898680

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus

Requirement of the role- 6 Days working on roster basis * Listen to and assess telesales calls for quality, compliance, and effectiveness. * Score calls based on predefined quality parameters such as sales pitch, objection handling, and closing techniques. * Identify areas of improvement and provide constructive feedback to agents. * Provide insights and suggestions to enhance call scripts and sales techniques. * Share regular reports with management for decision-making.

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

The Quality Analyst is responsible for monitoring and improving the quality of products or services by identifying defects, ensuring compliance with standards, and recommending process improvements. Required Candidate profile Overall minimum 4year experince required, Graduation mandatory Key Skills - QA, Call monitoring, call audit,

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

Interested Candidates can directly come for the f2f Interview at the given address- Unit no508,5th floor,Welldone Techpark Gurgaon,Haryana Or you can watsapp your resume at 9910689164 Roles and Responsibilities Conduct quality audits to ensure compliance with industry standards and company policies. Monitor calls to identify areas of improvement in customer service, sales techniques, and product knowledge. Perform call monitoring and analysis to provide feedback to agents on their performance. Develop and implement effective quality control processes to maintain high-quality services. Collaborate with team members to resolve issues and improve overall process efficiency.

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

- Responsible for audit call reports and identify errors. - Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile -Should have Excellent Writing Skills -Call Monitoring / Call Barging / Give Feedbacks to the Agents - Customer service or sales experience would be a plus