499 Call Quality Jobs - Page 10

Job Opportunity: Quality Analyst AR (US Healthcare) Location: Mohali & Pune , Bengaluru Experience: 3+ Years Department: Medical Billing Designation: Quality Analyst / Senior Quality Analyst Greetings from Vee Healthtek! We are currently hiring for an immediate opening for the position of Quality Analyst AR in the US Healthcare domain. Note: Candidates currently working as a QA ("on paper") will be preferred. Required Skills: Strong domain knowledge in US healthcare and medical billing Excellent verbal and written communication skills Proficiency in MS Word and Excel Strong analytical abilities and understanding of healthcare claims processing Ability to manage multiple tasks effectively A proactive team player with a willingness to take initiative Flexibility to work in different shifts Prior experience as a QA is highly appreciated Roles & Responsibilities: Ensure adherence to all quality standards by identifying and eliminating errors Meet productivity and quality benchmarks as per service level agreements Provide feedback and counsel team members on quality-related issues Maintain accurate documentation of errors and feedback using standard formats Communicate client updates to the team in a timely and clear manner Conduct quality checks based on the most recent process updates Maintain consistent and professional communication with clients Identify training needs within the team and report to the supervisor accordingly How to Apply: Interested candidates can reach out to: Bhargav S Team Lead Talent acquisition Vee Healthtek Private Limited 9606944375 / Bhargav.s@veehealthtek.com

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role: Quality Analyst (QA) Job Location: Kolkata Client: Oxygen Open Positions: 15 Experience Required: 1-2 years Process: International Voice Process Work Days: 5 days a week Shifts: Rotational Transport: Two-way cab facility Notice Period: 15 to 30 days Education: Graduate Role Overview As a Quality Analyst, you will be responsible for evaluating customer interactions to ensure service quality, compliance with client standards, and operational excellence. This role involves monitoring calls and other contact channels, collaborating with multiple teams, and providing insights for continuous improvement. Key Responsibilities Monitor, evaluate, and audit a sampling of inbound and outbound calls, as well as other contact channels like chat and email. Assess call quality covering: Procedures coverage Co-pay information Network status of doctors (in-network vs. out-of-network) Plan benefits Handling sensitive member interactions (e.g., chronic conditions, recent bereavements) Meet productivity targets (e.g. number of calls audited per month). Report evaluation results to stakeholders including Quality Leadership, Delivery Teams, Clients, and Account Management. Participate in calibration and call listening sessions with quality staff, delivery, and clients to ensure consistency in quality scoring and best practices. Take part in internal quality audits to identify process gaps and recommend improvements. Maintain strong program knowledge of client products, services, and process strategies. Contribute to maintaining documentation such as forms and legends. Support managements focus on key drivers and operational metrics to achieve balanced scorecard and profitability goals. Participate in quality task forces and maintain phone time as applicable to stay updated on program changes. Required Skills and Knowledge Strong attention to detail. Self-starter with a sense of urgency; works well under pressure. Ability to multitask and meet timelines for deliverables. Proficient in Microsoft Office (Excel, Word, PowerPoint). Excellent communication skillsboth written and verbal. Additional Details Open to diversity candidatesanyone can apply. Rotational shifts with two-way cab facility provided. International voice process exposure preferred.

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Need Quality Audit experience for sales processThe team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles for a voice process What are we looking for Quality AuditingQuality Assurance (QA)Ability to perform under pressureAdaptable and flexibleProblem-solving skillsAgility for quick learningWritten and verbal communicationQuality Management, design Audit framework, call calibration Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process US Process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years CTC UPTO 14LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Quality Analyst role. Roles & Responsibilities: We Are looking for A self-motivated and confident person who has meticulous attention to detail skills, the ability to work accurately at pace and a strong passion for auditing and helping the organization. should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Reach daily audit Target of 10 audits daily with efficiency, effectiveness, and compliance levels. A creative mindset and the ability to approach a problem creatively. Good communications skills, both written and verbal. Ability to use logic and reasoning to identify the strengths and weaknesses of IT engineers and systems. Ability to think in the abstract and see how small details fit into the bigger picture. A creative mindset and the ability to approach a problem creatively. Extensive experience in quality control or Audits. weekly Call Calibrations and Up skill trainings. Keen attention to detail and performance Conduct evaluation. Strong analytical and problem-solving skills. Creative and innovative thinker. High regard for safety standards and quality control. Able to work 9 hours of Production every day. Able to work and stretch working hours at sometimes only when needed. Able to work in any given Rotational shifts and Week offs.

Role & responsibilities Call Monitoring: Listening to recorded or live calls to assess agent performance. Quality Audits: Evaluating customer interactions, chat transcripts, and emails for quality compliance. Identifying Areas for Improvement: Recognizing gaps in service delivery and suggesting improvements. Providing Feedback & Coaching: Training agents based on evaluation reports. Ensuring Compliance: Making sure agents follow company policies and industry regulations. Data Analysis: Tracking quality metrics and preparing reports for management. International Background Required Immediate Joiners Preferred BPO Logistics Process Directly Share on Vaishali.vaishali27@teleperformance.com

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Bengali/Hindi/Tamil/Telgu/Marathi/Gujarati/Kannada/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

Location: Bangalore CTC: 6 LPA We are hiring Quality Analysts with a background in International BPO Voice Process . Eligibility: Minimum 1 year of experience as a QA in BPO (Voice) Strong analytical skills and knowledge of quality metrics Graduates preferred , undergraduates eligible with relevant experience Key Responsibilities: Monitor calls and evaluate agent performance Provide actionable feedback and drive quality improvements Maintain QA reports and support process audits

AAs a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. Please Note - candidate should atleast 1 year of experience as a QA in international process. (This is a non technical role. We are looking for similar kind of an experience. Interested candidate can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

Job Opportunity: Quality Analyst AR (US Healthcare) Location: Mohali & Pune , Bengaluru Experience: 3+ Years Department: Medical Billing Designation: Quality Analyst / Senior Quality Analyst Greetings from Vee Healthtek! We are currently hiring for an immediate opening for the position of Quality Analyst AR in the US Healthcare domain. Note: Candidates currently working as a QA ("on paper") will be preferred. Required Skills: Strong domain knowledge in US healthcare and medical billing Excellent verbal and written communication skills Proficiency in MS Word and Excel Strong analytical abilities and understanding of healthcare claims processing Ability to manage multiple tasks effectively A proactive team player with a willingness to take initiative Flexibility to work in different shifts Prior experience as a QA is highly appreciated Roles & Responsibilities: Ensure adherence to all quality standards by identifying and eliminating errors Meet productivity and quality benchmarks as per service level agreements Provide feedback and counsel team members on quality-related issues Maintain accurate documentation of errors and feedback using standard formats Communicate client updates to the team in a timely and clear manner Conduct quality checks based on the most recent process updates Maintain consistent and professional communication with clients Identify training needs within the team and report to the supervisor accordingly How to Apply: Interested candidates can reach out to: Name: Arun Kumar Contact: +91 80505 24977( Available on WhatsApp) Email: arunkumar.n@veehealthtek.com

Main Duties & Scope of the role To conduct thorough audits of the sales team's activities and systems, ensuring adherence to company policies, ethical standards and best practices, with a strong focus on maintaining integrity and data accuracy throughout all student interactions. Key Responsibilities Conduct audits of the sales team's adherence to company policies and standards. This includes evaluating processes related to lead management, student communication and CRM utilisation. Maintain a strong focus on integrity issues, identifying and addressing any unethical practices or potential misinformation provided to students. Monitor call quality and adherence to best practices in student communication. This will involve reviewing call recordings and providing feedback based on established benchmarks. Investigate potential fraudulent cases by gathering and analysing data to identify any suspicious activities and escalating findings as appropriate. Audit the CRM to ensure data is accurate, complete and updated in a timely fashion. This includes verifying that all student interactions are properly logged and that the CRM is maintained with up-to-date information. CRM auditing is a key component of the audit team's responsibilities. Ensure that staff are correctly using the system for all interactions and following established workflows for lead management and student progression. Collaborate with other members of the audit team, including Customer Success Executives, to gain a holistic understanding of the student journey and identify areas for improvement. Provide feedback on audit findings to Sales Operations and contribute to recommendations for process improvements and training initiatives for the sales teams. Stay updated on company policies, procedures and relevant regulatory requirements. About the Candidate Strong understanding of auditing principles and practices. Strong understanding of sales processes and CRM systems Excellent analytical and problem-solving skills with a keen attention to detail. Ability to interpret and apply company policies and standards. Strong ethical compass and a commitment to maintaining integrity. Excellent communication (both written and verbal) and interpersonal skills for providing constructive feedback. Ability to work independently and as part of a team. Experience in identifying compliance issues, gathering and analysing relevant evidence and escalating findings for further investigation. Requirements & Qualification Bachelors Degree: Any discipline Minimum of 3 years of experience working within an auditing, sales or customer experience function. Technical & Professional Skills: Microsoft Office: Advanced Excel, Word, and database management skills English Communication: Excellent written and verbal skills (multilingual capabilities preferred)

Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Incentives

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: The Customer Experience Associate Manager looks after the overall activities of the program Customer Experience (CE) Team that includes CE Observations, Team-Level reports, Program-Level Analysis, calibration sessions and CI Framework deployment Champions program implementation of Continuous Improvement Framework Own deployment and completion of CE delivery plan for the program Observations and Customer Experience (survey) results to improve performance Implement standard Quality practices for the program that will enable delivery of exceptional customer experience measured through survey returns Manage team productivity and effectiveness using a structured approach to manage performance Deliver process-level insights to stakeholders and have expertise in data analysis using CE Execute people development initiatives for CE Specialists using standard practices and provide an opportunity for team members to constantly improve Responsible in communicating with all program stakeholders (clients/department heads and members) to represent CE Team. Qualifications: Our most successful candidates have: - Creativity, proactivity, and have a bias for action. Experience with marketing, organizational development, psychology, or customer experience . Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense. Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement. Ability to inspire others to action and to influence without authority is absolutely necessary. Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile. Excellent communication skills . Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills. The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Salary Range - 2.5LPA - 3.8LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar.com or 9311501270*

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Responsibilities: * Manage team performance through coaching & feedback * Conduct quality audits & monitoring * Lead domestic BPO operations with focus on process training & call quality

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc The candidate should have excellent problem-solving capabilities and lateral thinking skills. Ensure client quality targets are met & exceeded. Ensure to be aligned and calibrated with client requirements and expectations. Ability to handle pressure and a natural go getter. Head, coach and mentor the quality team. Eye for detail and aggressive in plan execution/implementation. Drive process improvement and other quality tools for process performance measurement and standardization. Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews. Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable. Key Deliverables (KRA/Measure): Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis. Reduction of rework and Cost of poor Quality (COPQ). Should be able to handle & achieve the departmental requirements. Have knowledge of different policies and procedures. Maintaining secrecy of data. Excellent English Communication Skills (both spoken and written) Ability to work within challenging environment with tight delivery timelines. Keen to learn and adapt to emerging requirements Applicants Specifications & Qualification: 5+ years of experience, last 2 year should be in Team Handling Role Should be preferably Six Sigma GB Certified Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat Should be Graduate BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud) Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Preferred candidate profile: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Graduation -Upto 6.5 LPA -Location: Mumbai, Bengaluru, Kolkata & Pune Interested, Reach out to: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Responsible for call monitoring, quality audits, feedback closure, and training need identification. Maintain quality reports, lead data, and productivity trackers. Ensure timely feedback to counsellors to improve quality scores and support

OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at right level. RESPONSIBILITIES: To schedule and maintain Partner Governance meetings along with MOM and action plan To schedule internal and Strategic partners governance along with relevant stake holders and drive actions of information security To schedule governance with Editors and service line owners with pre defined Agenda and actions tracking that are related Information security work closely with Sourcing, Contract Management team and internal stake holders to look at SLA, KPI, contractual changes required and get this aligned and updated in contract documents TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 6-8 years of relevant IT experience Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2-4 years Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage Governance, Reporting and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience in quality analysis, preferably in an outbound sales process. Roles and Responsibility Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes. Analyze lead generation methods and sales processes to identify areas for improvement. Provide actionable insights and recommendations for process enhancements. Create and maintain detailed audit dashboards and reports to track performance and compliance. Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process. Monitor and track key performance indicators (KPIs) related to quality and process excellence. Job Graduation in any stream. Minimum of 1 year of experience as a Quality Analyst, including at least 6 months in an outbound sales process. Possess strong analytical and problem-solving skills with attention to detail. Demonstrate excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams. Ability to work in a fast-paced environment and adapt to changing priorities is essential. Strong knowledge of quality frameworks and industry best practices is required.