718 Call Quality Jobs - Page 3

Requisition Id 1624497 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Project Consultant-GOV-Business Consulting PI-CNS - BC - Transfo...

Requisition Id 1624520 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Consultant-GOV-Business Consulting PI-CNS - BC - Transformation ...

Quality analyst of BPO who can listen to the agents calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out ...

Requisition Id 1624433 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Consultant-GOV-Business Consulting PI-CNS - BC - Transformation ...

Hiring: Quality Analyst (Insurance Sales Process) Location: Ghansoli, Navi Mumbai Openings: 4 Shift Timing: Day shift, 6 days working Key Skills: Life Insurance Sales (E2E) Quality Tools Product Knowledge Roles & Responsibilities: Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes. Ability to analyze complex data sets and present findings to stakeholders for informed decision-making Minimum of 1 year of experience as a Quality Analyst in a similar role. Proficient in using quality tools such as Pareto, Check sheet, and Histogram. Strong understanding of customer centricity and process dynamics. Excellent communication skills for eff...

Job Description: In Scope of Position based Promotions (INTERNAL only) Job Title: India L3 Alerts Intelligence Investigations Senior Advisor Corporate Title: AVP Location: Bangalore, India Role Description As Team Leader within the Sanction Alert Investigations function, you will serve as a critical link between frontline investigators and senior management. Youll oversee day-to-day alert handling, provide technical guidance, and ensure consistent quality across investigations. This role is ideal for a seasoned investigator ready to step into leadership, champion operational excellence, and foster team development. Youll be trusted to uphold regulatory standards, support governance reporting...

Job Title: Lead Call Centre Quality & Insights Department: Inside Sales - Process Excellence Reports To: DGM Inside Sales (L&T SuFin) Employment Type: Off-roll (Team Lease Payroll) Location: [Call Centre Goregaon East] Role Overview The Lead Call Centre Quality & Insights will function as an individual contributor responsible for driving quality assurance, process improvement, and insight generation from all calling campaigns. The role requires a strong analytical mindset to interpret call data, identify patterns, and enable continuous improvement through change management initiatives. The individual will also manage a small team (23 members) focused on service-related callouts that support ...

Key Responsibilities : Manage a team of quality analysts and oversee day-to-day operation and performance Monitor, train and provide feedback via ATAs and Calibrations for effective performance management. Re-audit a sample set of audits, provide feedback and put a corrective plan to ensure 0% errors Conduct regular performance evaluation Establish a productive and inspiring workplace culture Prepare, maintain and analyse daily / weekly / monthly reports for internal and external consumption Address team members feedback and resolve issues or conflicts if any Handle additional process responsibilities as and when delegated Audit various transactions / processes to ensure no deviation, in a t...

Quality Analyst- Domestic BPO Location- Pune (Pimpri) Graduate Experience- 3 Years( 2 Years in Quality of banking process) Salary- Upto 4.2 LPA Good Communication Skills 6 days Working HR Harmanpreet Kaur 8264807657 harmanpreet@skywaysolution.in

Key Responsibilities: Listen to and evaluate recorded sales calls to ensure adherence to scripts, compliance, and best practices Identify trends, training gaps, and areas for process improvement based on call reviews Ensure all deals are accurately tracked from opportunity to closure Validate and reconcile revenue data to support accurate forecasting and reporting Collaborate with sales leadership to ensure visibility and accuracy of pipeline metrics Maintain clean, accurate, and up-to-date records in HubSpot and Uplevel Work cross-functionally with Sales, Sales Training, and RevOps to enforce data hygiene practices Document QA procedures and help build a scalable framework for future audits...

Job Summary: We are looking for a detail-oriented Sales Quality Analyst to evaluate and enhance the performance of our telesales team . The ideal candidate will monitor sales calls, assess communication quality, ensure compliance with company standards, and provide actionable feedback to improve conversion rates and customer satisfaction. Key Responsibilities: Monitor and evaluate inbound/outbound telesales calls to ensure adherence to sales scripts, compliance standards, and customer engagement guidelines. Identify key improvement areas and share constructive feedback with sales executives. Track quality metrics such as conversion rate, call handling, and communication effectiveness. Collab...

Hiring for Sr.Quality Analyst _ ( Only Whats up 9738998874 Salman ) Core Competencies & Requirements: Minimum of 5 years experience in a Customer Care Center with at least 2-3 years of dedicated experience in a quality assurance role, auditing calls and chats. Must be rated satisfactory or better in all areas of performance and currently not on any policy violation. Must be at a senior associate/analyst level or higher, with proven experience in a similar capacity. Requires the ability to perform all tasks with minimal to no supervision and make sound, independent decisions. Requires excellent communication skills (verbal and written) with the ability to articulate complex feedback and findi...

1–4 years’ experience in BPO quality/audit, process audit, or compliance roles. (Adjust per hire level. QA platforms, CRM.Interested candidates pls call me 8217730484

Job Title : Quality Analyst Collections (BPO) Location : [Rabale.] Experience Required : Minimum 1 year (on paper) as a Quality Analyst in the BPO sector (mandatory) Prior experience in collections process is required Roles & Responsibilities : Perform RAG analysis and identify improvement areas Conduct BQM (Business Quality Monitoring) and deliver detailed feedback to agents Prepare and maintain QA reports and dashboards Use QC tools effectively to drive process improvements Key Skills Required : Call auditing and feedback delivery Strong documentation and reporting skills Qualifications : Graduate in any discipline Minimum 1 year of Quality Analyst experience in a BPO (on paper) Experience...

Role & responsibilities Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide realtime feedback and ongoing coaching to agents, highlighting critical and noncritical errors Analyze performance metrics and trendssuch as audit scores, FCR, CSAT—and prepare da...

Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance Proficiency in both English and Hindi is essential for this role Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads ...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Dear Candidate, We have an urgent requirement for Behavioural,Soft skills & VNA trainer in Gurgaon Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : Job Description Need a Soft skills trainer who can handle V&A training as well as conduct Managerial Skills kind of programs for the AMs/Mgrs. for the Australian process . Relevant Exp. 11-16yrs or more Shift Timings :Australian shifts City:Gurgaon Mode : Classroom No of working Hours-5 days/ 10 hours Assignment duration -6 months-1 year extendable based on performance Start date Immediate

The Documentation Analyst will be responsible for creating, maintaining, reviewing, and managing organizational documentation to ensure accuracy, consistency, and compliance with company standards. Graduates who possess normal communication skills. Required Candidate profile Bachelor’s Degree in any discipline. Fresh graduates or candidates with up to 1 year of relevant experience are encouraged to apply.

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407