912 Call Quality Jobs - Page 8

CONCENTRIX 1.International Voice Process (Customer Support) Process: HSBC (4.2 LPA) Designation: Associate Qualification: Graduation / No Abscond History Exp :- Minimum 1 year in customer support international Package :- Max upto 4.2 LPA (30% Hike on previous salary) (Allowances + Incentives For more than 3 years of experience Up to 6 LPA (30% Hike on previous salary) (Allowances + Incentives) Work from office 1 way Cab (25 KM) depends upon ur shifts Shift & week offs: Rotational Shift - 5 days working, 2 rotational offs Work location: HiTech city -Hyderabad Required: Excellent communication skill Immediate joining Interested candidates contact : Rajasri HR (96038 27418 )

Monitor and audit sales calls for quality & compliance Identify gaps and share feedback Maintain scorecard, report, and perf. metrics Analyze trends to improve conversion Conduct sessions and roleplays for skill enhancement

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Audit & review large volumes of sales calls vs benchmarks Identify patterns, insights & improvement areas Submit data-backed reports to managers Support Team Lead with timely feedback on sales employees Health insurance Provident fund Leave encashment

As a dedicated and professional Call Support Executive at Arcatron Mobility Private Limited, your role involves managing inbound and outbound customer calls to provide exceptional service and maintain a positive brand image. Your strong communication skills, patience, and ability to handle customer interactions effectively in a fast-paced environment will be essential for success. Key Responsibilities: - Customer Interaction: Handle incoming calls from customers, resolve inquiries, complaints, and requests promptly. Make outbound calls to follow up on customer queries, feedback, or pending issues. - Issue Resolution: Provide accurate information about products, services, and policies. Troubl...

Monitor & evaluate Fintech Sales calls for quality Share feedback & improvement areas Ensure compliance with SOPs Prepare QA reports & insights Support training for better CX

Hi, We have a walk-in interview for Quality analyst for UK shifts. Education HSC & above Experience - 1 yr & above (experienced in any international customer support) Good spoken skill in English is required Work from office only Shift timings UK shifts Salary Details - Experience (1yr & above) Ctc 4 Lakhs Per Annum - 25k take per month (Salary Not Negotiable) Should be able to join immediately 5 days working a week and 2 days week-off Fixed Week Offs on Saturday and Sunday Free cab facility provided for pick and drop (*25km radius, doorstep pick and drop) If interested, walk-in to the below address Foundever CRM India pvt ltd TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ...

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologi...

Manage team performance for Fintech process Drive quality audits & client deliverables Ensure SLA adherence & process improvement Conduct training & feedback sessions Analyze data to identify gaps & action plans

Roles and Responsibilities : Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Monitor calls to assess customer satisfaction, agent performance, and overall call quality. Analyze data from call recordings using tools like 7QC, Pareto Analysis, Fishbone Diagram, RCA (Root Cause Analysis), CSAT (Customer Satisfaction) to improve processes and reduce errors. Collaborate with teams to implement corrective actions based on findings from audits and monitor progress towards achieving desired outcomes. Job Requirements : 4-8 years of experience in Quality Assurance or related field in BPO/Call Centre industry. Strong understanding of QC tools such as...

As a Quality Analyst in the voice process operations at unifyCX, your role will involve monitoring, evaluating, and enhancing the quality of inbound and outbound voice calls to ensure customer satisfaction, process adherence, and policy compliance. Your responsibilities will include: - Monitoring and evaluating voice calls to assess agent performance against quality standards. - Providing constructive feedback and coaching to agents for improving call quality and customer interactions. - Analyzing quality trends to identify process gaps and training needs. - Maintaining and updating call quality scorecards and audit reports. - Collaborating with the training team to design refresher sessions...

Total 6 Yrs exp out of this 1 yrs exp as a Assistant Manager Quality&Training Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Pune Required Candidate profile We are Hiring Assistant Manager Quality&Training Work from Office Pune Call or Whatspp cv Sri 8851792136 Neha 8287267407

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Profile - Quality Analyst (International Process) Location - Noida Salary - upto 6 LPA Qualification -Any Graduate Experience - 1-3 Year in International Process Skills -Excellent Communication Contact - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

About Bigul At Bigul, we are working passionately to create an ecosystem for smart investors and traders to envisage, build and execute their Mantra. Bigul, an innovative FinTech platform, originates from Bonanza Portfolio Limited, one of India's most significant and long-standing brokerage houses. Bigul has fundamentally transformed the public perception of stock market brokerage, instilling trust where scepticism once prevailed. The strength of Bigul lies in its team - a synergistic blend of seasoned financial experts and dynamic technologists. Bigul stands as a testament to the fusion of technology, financial expertise and customer relationships nurtured by Bonanza. We are defined by our ...

Must have worked as a Quality Analyst in the International Banking Process. Dispute/ Chargeback/ AML/ Fraud process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary Details - Experience(1yr to 2yrs) Ctc 4 Lakhs Per Annum - 25k take per month (Salary Not Negotiable) Experience (2yrs & above) Ctc 4.4 Lakhs Per Annum - 28k take home per month(Salary Not Negotiable) If you are interested and your skills match the requirements, please share your updated CV to pavithra (HR) - 7845935727 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5...

A QA focuses on monitoring and evaluating customer interactions (calls, emails, chats) against quality standards, providing feedback and coaching to agents, analyzing data to identify trends, and implementing processes for continuous improvement.

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Answer Incoming Customer Calls Handle a high volume of incoming calls professionally and efficiently. Greet customers courteously and listen actively to understand their concerns or queries. Resolve Customer Inquiries and Issues Address questions related to products, services, billing, account information, or order status. Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution). Provide Accurate and Timely Information Offer correct information based on company policies, procedures, and product knowledge. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain Detailed Call Records Document customer interact...

: Performing regular transaction monitoring and calibration sessions as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users. Reporting quality scoring internally/externally at agreed frequencies (upon requests). Escalating quality deficiencies to Training & Quality Manager. Escalating when there are questions on product or online content. Attending internal local meeting (staff or with other departments). Keeping high level of own expertise, taking initiative to understand. Gathering up-to-date information and integrating feedback into the best practi...