718 Call Quality Jobs - Page 8

Only For CHENNAI | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For CHENNAI INTERNATIONAL QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international ...

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations v...

About the job A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies Process Description: Call Monitoring services for the call quality monitoring (CQM) line of business consist of auditing customer facing calls utilizing the checklists provided by th...

"Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role - Quality Analyst. Experience- 3+ Years. Location- Hyderabad. Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating eectively with mer...

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & ...

Hiring for QA & TL from Banking domain – (International Voice) Graduate/PG with min. 5 yrs to max. 10 yrs Exp in Internationl Banking(Treasury) Domain+International BPO(voice) can apply. Call- Suhani-9911988552, Pooja-9911988774, Rukhsar-9899875055

Job Description: Product Demo & Sales: Conduct online demos to promote and sell personalized membership plans. Target Achievement: Meet monthly sales targets through consultative selling. CRM Updates: Maintain accurate user and sales data in the CRM system. Call Quality: Adhere to company’s call quality standards. Relationship Management: Build strong relationships with HNI users to drive high-value conversions.

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & ...

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Job Summary Collaborate with cross-functional teams to foster a product-centric culture. Guide teams in adopting produc...

Job Title: Quality Analyst Insurance Outbound Sales Location: Airoli CTC: Up to 5 LPA Experience: 2-4 years Job Overview: We are hiring a Quality Analyst to monitor and improve the performance of our outbound insurance sales team. The role involves call audits, compliance checks, feedback sharing, and ensuring high-quality customer interactions. Key Responsibilities: Monitor outbound sales calls for quality and compliance Share feedback with agents and team leaders Ensure IRDAI compliance in sales calls Identify training needs and process gaps Prepare audit reports and quality dashboards Requirements: 2-4 years of QA experience in insurance sales Good knowledge of IRDAI guidelines Strong com...

Job Title: Outbound Collections Quality Analyst Location: Thane, Maharashtra Max CTC: 4,00,000 per annum Key Responsibilities: Monitor and evaluate outbound collections calls for quality and compliance. Provide feedback to agents to improve performance and adherence to processes. Prepare reports on call quality, trends, and agent performance. Ensure agents follow legal and ethical collections guidelines. Collaborate with teams to improve call quality and overall efficiency. Requirements: 1-2 years of experience in outbound collections or quality analysis. Strong communication and analytical skills. Knowledge of call monitoring systems and reporting tools. Attention to detail and problem-solv...

Required US Travel Quality Analyst @ Noida Experience - Min 1 year in Quality Analyst in US travel only salary upto 45k in hand Night shift 5 Days working Share cv 7991129288

Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profile Excellent communication skills Min. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international BPO Graduate/Diploma in any stream Open to work in rotational Shift environment

Role & responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs to th...

Job Information: A crucial position charged with preserving and improving the caliber of content moderation activities inside an organization is the Quality Analyst (QA). It will include managing the moderator performance evaluation, making sure content restrictions are followed, and putting quality control measures in place. Location : Kolkata, India Key Responsibilities: Create and oversee an effective program for content moderation quality assurance. Create and implement methods for evaluating the quality of products, such as audits and random sampling. Doing thorough analyses of their behavior, evaluate the performance of content moderators. To improve the moderators' efficacy, give them...

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support Job Location - Hyderabad US Shifts only Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independentl...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

Associate Manager - Sales Quality Role Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive...

Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- AM/TL/QA Level Customer Satisfaction Reporting & Communication Training & Development

We are seeking experienced and articulate Senior Customer Support Executives . This role involves engaging with international customers via inbound/outbound calls, addressing queries, and delivering excellent service. Key Responsibilities: Handle customer queries and issues over voice calls in a professional and timely manner. Ensure high levels of customer satisfaction and first-call resolution. Work with internal tools and CRM systems to log and track customer interactions. Meet or exceed performance metrics such as call quality, CSAT, and adherence. Follow escalation protocols and collaborate with team leads for issue resolution. Key Skills & Requirements: Minimum 1 year of experience in ...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Kolkata / Hyderabad / Bangalore Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Thane / Malad / Pune Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com

Quality Analyst / Quality Analyst Team Lead - International BPO 5 Days Working Rotational Shift Quality Analyst Salary up to 6.5lpa Team Lead Quality Salary 7.5lpa Location - Gurgaon Required Candidate profile Must be Graduate Must have exp. as a Quality Analyst / Sr. Quality / Quality Team Lead in International BPO NO Call Share Ur CV on WhatsApp - 8750557705 Email - qualitydemographic@gmail.com