Quality Analyst

Teleperformance (TP)

1 - 6 years

1 - 5 Lacs

jaipur

Posted:1 day ago| Platform:

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Skills Required

quality analyst bpo time management skills customer experience management quality control call quality time management customer service coaching auditing communication and interpersonal skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify process improvements and recommend changes.
Develop and maintain reports to track quality metrics and performance.
Participate in training sessions to enhance skills and knowledge.

Job Requirements

Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team.
Ability to adapt to changing situations and priorities with a positive attitude.
Strong organizational and time management skills, with the ability to prioritize tasks.
Familiarity with quality control processes and procedures, including auditing and feedback mechanisms.
Experience working in a fast-paced environment, focusing on delivering high-quality results.

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