912 Call Quality Jobs - Page 5

As a Training and Quality Manager at the International BPO, your role involves overseeing the training and quality assurance functions for the voice operations. You will be responsible for designing, implementing, and enhancing training modules, ensuring quality assurance strategies align with client expectations, and leading a team of trainers and quality analysts. Additionally, you will collaborate with operations and clients to understand training needs, drive performance of team members, and participate in client interactions and governance calls. Key Responsibilities: - Design, implement, and enhance training modules for new hires, refresher, and process-specific programs. - Collaborate...

The QA will monitor inbound & outbound calls and emails response to assess demeanor,technical accuracy,and conformity to university policies and procedures.handling of quality database of the department,training,quality audits.

Quality Analyst (International Voice Process) Job Description The Quality Analyst (International Voice Process) plays a critical role in maintaining and enhancing the quality of customer service interactions. This position involves monitoring calls, identifying areas of improvement, and implementing strategies to ensure consistently high-quality customer experiences. Quality Analyst (International Voice Process) Job Responsibilities Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Analyze call quality data and provide actionable feedback to customer service representatives. Develop and implement strategies to improve call quality and customer satisfac...

Min 2yr BPO Quality Manager Exp on the paper FEMALE ONLY , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English Required Candidate profile WFO-Kolkata only No Quality manager job in Gurgaon/Bengaluru Apply Only if you can relocate. FEMALE ONLY.

Location: Axis Bank, VileParle, Mumbai, India (On-site) Shift Timing: 24/7 rotational shifts and week offs Female Shift Window: 8 AM to 8 PM rotational shifts and rotational week offs We are hiring for Assistant Manager Grade only. Please find JD below. We are looking at Graduates with 2yrs of experience. Excellent English-speaking skills and Immediate joiners are preferred. Post Graduate freshers are also welcome. About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolvin...

Description: Tele Quality NOTE : Kindly mention my name " NIVETHA " in the entry form or interview form and give me the call once you reach the office. Company : Casagrand Builder Private Limited Location : Chennai, Tamil Nadu, India Experience : 2 - 4 years Preference: Female & Male candidates Working Hours: General shift Language preferred : Telugu, Tamil, Kannada Job Description We are looking for an experienced Tele Quality Analyst / Call Auditor to evaluate and improve the performance of our tele calling team. The ideal candidate should have strong analytical skills, excellent listening ability, and prior experience in call quality monitoring in a BPO or telemarketing setup. Key Respons...

Evaluate voice calls for compliance with internal quality standards and client expectations, Validate and analyze CSRs for accuracy and adherence to guidelines, Provide constructive feedback to agents via live call monitoring, weekly listening sessions, and one-on-one feedback sessions, Identify recurring issues and suggest process improvements, Collaborate with team leaders and trainers to develop targeted coaching and training programs, Generate sales scripts and performance-enhancement strategies, Compile and present detailed QA reports highlighting performance metrics and trends

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background Minimum 2- 6 years Job Description : Good communication Skill (Hindi mandatory) Should have adequate experience in Call Audits. Excellent Knowledge in Ex...

Urgently hiring for Quality Assurance for immediate requirement Language Requirements: - English & Kannada - English & Malayalam - English & Marathi - English & Gujarati Looking for a QA profile with BPO experience The candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance - Identify areas for improvement and provide feedback - Monitor and report on quality metrics - Support training and coaching initiatives Requirements: - 2+ years of call auditing experience in a call center - Graduate degree Must - Excellent communication skills in required language combinations - Strong analyt...

Job Details Urgently hiring for Quality Assurance for an immediate requirement Looking for a QA profile with BPO experience , the candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance- Identify areas for improvement and provide feedback- Monitor and report on quality metrics- Support training and coaching initiatives Requirements: 2+ years of call auditing experience in a call center- Graduate degree Must- Excellent communication skills in required language combinations- Strong analytical and problem-solving skills Interested candidates, kindly share with me your resume HR Nicky-...

About The Role Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts....

SUMMARY Hiring: Quality Analyst AR Calling (US Healthcare Process) Location: Kolkata, India Salary: Up to 60,000 per month Shift: 5:30 PM 2:30 AM / 6:00 PM 3:00 AM Week Off: Fixed Saturday & Sunday Gender: Male candidates only Key Responsibilities: Audit AR Calling calls to ensure accuracy and process compliance. Identify errors, gaps, and improvement areas. Provide feedback and guide agents on performance improvement. Maintain daily/weekly quality reports and audit summaries. Participate in calibration sessions and support refresher training. Ensure adherence to HIPAA, call scripts, and quality standards. Work with Operations to implement corrective actions and improve overall quality. Requ...

About the Role We are looking for a detail-oriented Quality Analyst (QA) to ensure the delivery of high-quality software products. You will be responsible for creating test plans, executing manual/automated tests, identifying bugs, and collaborating with development teams to ensure smooth and bug-free releases. Key Responsibilities Develop and execute test plans, test cases, and test scripts . Perform manual testing (functional, regression, integration, UAT) across web/mobile applications. Identify, document, and track defects using tools like Jira, Bugzilla, or Azure DevOps . Collaborate with developers and product teams to diagnose and resolve issues. Validate new features and enhancements...

We are Looking for Quality Check- TeleSales Should have Experience in Inbound (or) Outbound calls& Team handling, Call Audit, Excel & Quality Check TAT Management Query&Audit Management Call 8870813777

Roles and Responsibilities Conduct call audits, voice audits, and quality checks to ensure adherence to company standards. Identify areas of improvement through Pareto analysis, Fishbone diagrams, and Root Cause Analysis (RCA). Perform quality management activities such as QC tools, Call Calibration, and Voice Quality monitoring. Analyze data using 7QC principles to identify trends and patterns. Collaborate with team members to implement corrective actions based on findings. Interested candidate can share updated resume to brindha@gojobs.biz

Key Responsibilities Quality Analyst (Marketing QA) Review and audit campaign setups (keywords, ad copies, extensions, targeting, bidding, tracking). Identify errors, inconsistencies, and performance-impacting issues before and after campaign launch. Validate landing pages, tracking URLs, UTMs, pixel implementation, and conversion tracking. Maintain campaign quality standards and ensure adherence to platform policies. Conduct daily, weekly, and monthly QA checks to ensure accuracy and compliance. Report defects, track resolutions, and collaborate with operations teams to ensure error-free execution. Google Ads Specialist Plan, execute, and optimise campaigns across Search, Display, Video, an...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented individuals to form the founding team of our new Sales Quality division. With over 4,000 sales calls happening daily, ensuring consistent quality is paramount to our success. In this role, you will start by manually auditing sales calls to become a deep subject matter expert on what a successful conversation at NxtWave looks like. But this is not a typical, manual QA job. Your primary mission is to use ...

We are looking for a dedicated and detail-oriented Quality Analyst to join our team at the HDFC Bank Call Center . The ideal candidate will monitor, assess, and improve the quality of customer interactions to ensure excellent service delivery.

Urgently hiring for Quality Assurance for immediate requirement Language Requirements: - English & Kannada - English & Malayalam - English & Marathi - English & Gujarati Looking for a QA profile with BPO experience The candidate should have at least 2 years of call auditing experience in a call center and be a graduate. Responsibilities: - Audit calls to ensure quality and compliance - Identify areas for improvement and provide feedback - Monitor and report on quality metrics - Support training and coaching initiatives Requirements: - 2+ years of call auditing experience in a call center - Graduate degree Must - Excellent communication skills in required language combinations - Strong analyt...

1. Quality Monitoring & Evaluation Experience in monitoring calls, chats, and emails for quality assurance Ability to evaluate agent performance against set quality parameters (accuracy, compliance, empathy, etc.) DM-Runa-9883734566 Required Candidate profile Minimum 1year Exp. required as an QA in any BPO. Should be from BPO background Graduate

About the Role: We are looking for a detail-oriented Quality Analyst to ensure that our products, software, or services meet the highest standards of quality. The ideal candidate will be responsible for evaluating processes, identifying defects, and implementing solutions to enhance product reliability, functionality, and user experience. Key Responsibilities: 1. Testing & Quality Assurance Analyze requirements, specifications, and technical design documents to provide timely and meaningful feedback. Prepare detailed, comprehensive, and well-structured test plans and test cases. Perform manual and/or automated testing to ensure product quality. Conduct functional, regression, integration, sy...

Role - Quality Auditor Contract - 6months on CIEL PAYROLL Budget- As Per Industry Norms Shift- Rotational Wok mode- 6 days (5 days WFO & 1 day WFH) Key Responsibilities 1. Quality Assurance (QA) Sales Pre-Live Audits: Conduct comprehensive, meticulous audits of event listings and (including content, imagery, date/time, venue details, and pricing tiering) before publishing to ensure 100% accuracy and adherence to brand and legal guidelines. Content Standardization: Enforce strict standardization rules across all event metadata to ensure seamless searchability and superior customer experience. Dynamic Quality Checks: Monitor live events for last-minute changes (venue shifts, cancellations, res...