Call Centre Executive

1 years

3 - 5 Lacs

Posted:6 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Dreamline Technologies Pvt Ltd. is looking for Call Centre Executive to join our dynamic team and embark on a rewarding career journey
  • Customer Support: Call Centre Executives assist customers by answering their queries, providing product or service information, and addressing concerns or issues
  • They strive to deliver exceptional customer service and ensure customer satisfaction
  • Inbound and Outbound Calls: They handle incoming calls from customers seeking assistance or making inquiries
  • They may also make outbound calls to follow up on customer issues, conduct surveys, or provide information as part of sales or marketing campaigns
  • Issue Resolution: Call Centre Executives work to resolve customer complaints or issues by gathering relevant information, troubleshooting problems, and providing appropriate solutions
  • They escalate complex issues to supervisors or other departments if necessary
  • Order Processing and Tracking: They process customer orders, verify information, and ensure accurate entry of order details into the system
  • They may also track and update customers on the status of their orders, including shipping and delivery information
  • Documentation and Data Entry: Call Centre Executives maintain accurate records of customer interactions, inquiries, and complaints by documenting relevant information in the CRM (Customer Relationship Management) system or other databases
  • They ensure data entry accuracy and maintain confidentiality
  • Product and Service Knowledge: They possess comprehensive knowledge of the organization's products or services, including features, specifications, pricing, and promotions
  • They stay updated on product updates or changes to provide accurate information to customers
  • Handling Customer Payments: In certain cases, Call Centre Executives may process customer payments over the phone, ensuring secure and accurate transaction processing
  • They follow payment processing procedures and address any payment-related queries or issues
  • Communication and Soft Skills: They possess excellent communication skills and can effectively listen, understand, and respond to customer inquiries and concerns
  • They demonstrate empathy, patience, and professionalism when interacting with customers, aiming to build positive relationships

Attend call. Explain the beneficiary regarding schemes/project
Educational Qualification
Gurugram

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