Call Centre Executive

About Us

Atulaya Healthcare is a leading chain of advanced diagnostic and imaging centers across North India. We are committed to providing world-class healthcare services with compassion and precision. To strengthen our team, we are looking for dynamic and customer-oriented Call Center Executives who can serve as the first point of contact for our patients.

Key Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information about services, packages, and appointments.
• Schedule, confirm, and follow up on patient bookings.
• Address patient queries, concerns, and escalate issues when required.
• Maintain call records and update patient details in the system.
• Achieve call handling and service quality targets.

Requirements

• Minimum qualification: Graduate (any stream).
• Excellent communication skills in English and Hindi (knowledge of Punjabi/Kashmiri will be an added advantage).
• Good listening skills, patience, and empathy.
• Basic computer knowledge (MS Office, CRM systems).
• Prior experience in healthcare call centers or customer service will be preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Growth opportunities in a fast-expanding healthcare organization.
• Training and development to enhance skills.
• A supportive and professional work environment.

Job Type: Permanent

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person