Call Center Manager

Company Description Solar Smart is a renowned retailer and leading Solar EPC company in Gujarat & Maharashtra, dedicated to elevating solar standards through innovation, quality, and efficiency. We specialize in 3kW & 5kW rooftop solar panel installations at competitive prices, partnering with top brands like APS, Tata, and Adani Solar. Our commitment to excellence has made us the best solar company in Ahmedabad, Gujarat, offering advanced solar rooftop systems that ensure long-term energy savings. As we expand across India, we remain dedicated to sustainability, affordability, and customer satisfaction. Join us in harnessing the power of the sun, smartly! 🌞⚡ Role Description This is a full-time on-site role for a Call Center Manager located in Ahmedabad. The Call Center Manager will be responsible for overseeing daily operations of the call center, ensuring customer satisfaction, managing the team, and developing and implementing contact center strategies. The role involves monitoring performance metrics, handling escalations, and ensuring effective communication within the team and with clients. Qualifications Strong Customer Satisfaction and Contact Center Management skills Proficient in Team Management and Communication Excellent Analytical Skills Ability to work well under pressure and manage multiple tasks Bachelor's degree in Business Administration, Management, or related field Previous experience in a call center or customer service management role Knowledge of SAP or similar CRM systems would be beneficial Show more Show less