Call Center Manager

Company Description

Solar Smart is a renowned retailer in the solar industry of India. We provide innovative products and services with the aim to uplift the solar standards and provide the best quality services to the customer. Solar Smart is continuously improving business processes, products, and services with a focus on how to operate more effectively, efficiently in a user-friendly manner.

Role Description

This is a full-time on-site role as a Call Center Manager located in Ahmedabad. As a Call Center Manager, you will oversee the daily operations of our call center, manage a team of customer service representatives, and ensure customer satisfaction through effective communication and problem resolution.

Qualifications

• Excellent communication and interpersonal skills
• Proven experience in a call center or customer service management role
• Strong leadership and decision-making abilities
• Ability to analyze performance data and implement improvements
• Proficiency in customer service software and Microsoft Office suite