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Idd Research Solutions
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Call Center Executive

Call Center Executive

Idd Research Solutions

2 - 5 years

2 - 3 Lacs

gurugram

Posted:6 hours ago| Platform:

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Skills Required

call center management patient counselling appointment generation record keeping grievance handling communication skills computer operating data entry telephone handling query resolution record maintenance follow ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

NOTE: Immediate Joiner Preferred

Key Responsibilities:

Handle inbound and outbound calls from patients and their families.
Schedule appointments and follow up on patient queries.
Provide accurate information about doctors, departments, and services.
Record and update patient details in the hospital management system.
Coordinate with internal departments to ensure smooth patient experience.
Maintain confidentiality and adhere to hospital policies and protocols.

Desired Candidate Profile:

Minimum qualification:
Graduate with good communication skills.
Excellent verbal and written communication in English and Hindi.
Basic computer knowledge (MS Office, Hospital Software preferred).
Ability to handle pressure and multitask efficiently.
Pleasant personality and patient-centric approach.

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Call Center Executive