Call Center Customer Service Representative

Company Description

READINEXT is dedicated to empowering businesses to achieve sustainable growth through innovative and cutting-edge strategies. With a mission to deliver world-class solutions, READINEXT focuses on helping organizations optimize their performance and achieve success. The company values excellence, collaboration, and long-term impact, creating meaningful solutions for its clients.

Role Description

This is a full-time, on-site role for a Call Center Telemarketer located in New Delhi. The Call Center Telemarketer will be responsible for making outbound calls to potential customers to promote products and services, scheduling appointments, addressing customer inquiries, and maintaining accurate records of customer interactions. The role includes providing exceptional customer service to build lasting relationships and supporting sales initiatives to meet company targets.

Qualifications

• Strong Interpersonal and Communication skills to build rapport with potential clients
• Proficiency in Appointment Scheduling and Customer Service processes
• Experience in outbound Sales and meeting targets
• Ability to work collaboratively in a team and maintain accurate documentation
• Proficiency in using telecommunication and customer relationship management (CRM) tools
• Minimum high school diploma or equivalent; additional qualifications in marketing or communication are a plus
• Proven experience in a telemarketing or call center role is preferred