Job Description/Preferred Qualifications Key Responsibilities : • Lead and mentor a team of algorithm engineers, providing guidance and support to ensure their professional growth and success. • Develop and maintain the infrastructure required for the deployment and execution of algorithms at scale. • Collaborate with data scientists, software engineers, and product managers to design and implement robust and scalable algorithmic solutions. • Optimize algorithm performance and resource utilization to meet business objectives. • Stay up-to-date with the latest advancements in algorithm engineering and infrastructure technologies, and apply them to improve our systems. • Drive continuous improvement in development processes, tools, and methodologies. Qualifications: • Bachelor's or Master's degree in Computer Science, Engineering, or a related field. • Proven experience in developing computer vision and image processing algorithm and ML/DL algorithm. • Familiar with high performance computing, parallel programming and distributed systems. • Strong leadership and team management skills, with a track record of successfully leading engineering teams. • Proficiency in programming languages such as Python, C++ and CUDA. • Excellent problem-solving and analytical skills. • Strong communication and collaboration abilities. Preferred Qualifications : • Experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn). • Experience with GPU architecture and algo development toolkit like Docker, Apptainer. Minimum Qualifications • Bachelor's degree plus 8 + years of experience • Master's degree plus 8 + years of experience • Familiar with high performance computing, parallel programming and distributed systems.
JOB FUNCTIONS AND RESPONSIBILITIES Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager EDUCATION / EXPERIENCE This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience WORK SCHEDULE OR TRAVEL REQUIREMENTS We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home. Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.