Call Center Customer Service Representative

As a Telecaller Cum Customer Service Representative at BimaSathi, you will be responsible for managing various customer interactions, including lead generation, responding to inquiries, resolving concerns, and maintaining a high level of customer satisfaction. Your daily tasks will involve gathering feedback, collaborating with internal teams, and ensuring prompt service delivery. Key Responsibilities: - Handle customer inquiries and issues effectively - Ensure customer satisfaction and enhance their experience through high-quality communication and support services - Efficiently address and manage customer requests with strong organizational and time-management abilities - Communicate professionally and empathetically with customers both verbally and in writing - Work as part of a team in a fast-paced environment and adapt to dynamic requirements - Previous experience in insurance or customer service roles is advantageous Qualifications: - Proven skills in Telecaller and Customer Support - Experience in ensuring Customer Satisfaction and enhancing Customer Experience - Strong organizational and time-management abilities - Proficiency in spoken and written communication - Ability to work in a fast-paced environment and adapt to dynamic requirements - Minimum qualification: 10+2 or equivalent, Bachelor's degree is a plus Please note that BimaSathi is an IRDAI-licensed insurance broking firm dedicated to simplifying insurance for individuals and businesses across India. With a focus on trust, transparency, and technology, BimaSathi offers a wide variety of insurance solutions and is renowned for its exceptional claim support and post-sale service.,