Call Center Customer Service Representative

Company Description

BimaSathi, a brand of AK Insurance Marketing Pvt. Ltd., is an IRDAI-licensed insurance broking firm committed to simplifying insurance for individuals and businesses across India. With a focus on trust, transparency, and technology, BimaSathi offers a wide variety of insurance solutions, including motor, health, life, fire, marine, liability, and corporate policies. Renowned for its exceptional claim support and post-sale service, BimaSathi ensures smooth and hassle-free claim settlements during critical moments. BimaSathi is dedicated to making insurance accessible, understandable, and truly supportive when needed most. Backed by industry experience, customer-centric service, and a foundation built on trust, BimaSathi is a reliable partner for all insurance needs.

Role Description

This is a full-time, on-site role located in Noida for a Telecaller Cum Customer Service Representative. The representative will manage a variety of customer interactions include lead generation, responding to inquiries via phone or email, resolving customer concerns, and maintaining a high level of customer satisfaction. Daily responsibilities also include gathering customer feedback, collaborating with internal teams to address customer needs, and ensuring prompt and efficient service delivery.

Qualifications

• Proven skills in Telecaller and Customer Support to handle inquiries and resolve issues effectively.
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience through high-quality communication and support services.
• Strong organizational and time-management abilities to efficiently address and manage customer requests.
• Proficiency in spoken and written communication with a professional and empathetic approach while interacting with customers.
• Ability to work in a fast-paced environment as part of a team and adapt to dynamic requirements.
• Previous experience in the insurance industry or customer service roles is advantageous but not mandatory.
• Minimum qualification: 10+2 or equivalent. Bachelor’s degree is a plus.