Call Center Agent

Job Description

Job Title: Call Center Agent – Seller Support & Onboarding Location: On-site noida Job Type: Full-Time Department: Sales Operations Reports To: Call Center Manager / Business Development Lead About Delberto: Delberto is India’s first SaaS-based dropshipping platform focused on empowering small businesses, artisans, and entrepreneurs to build their own online stores without upfront inventory or logistics headaches. Through our Bespokify model, we enable personalized brand-building and selling on major marketplaces like Amazon and Flipkart. Role Summary: We are seeking motivated Call Center Agents to support our sellers, influencers, and partners through onboarding, issue resolution, and product-related queries. This role requires excellent communication skills, a customer-first attitude, and basic tech-savviness. Key Responsibilities: Make outbound calls to potential sellers, influencers, or small businesses to explain Delberto’s benefits and guide them through the registration process. Handle inbound calls and WhatsApp chats regarding onboarding, catalog listing, packaging, payment issues, etc. Assist users with step-by-step guidance on product uploads, personalization options, and Bespokify service queries. Maintain accurate call logs, follow-ups, and CRM updates. Escalate complex technical or policy issues to the concerned internal team. Share product/service updates, success stories, or case studies to encourage seller participation. Candidate Requirements: Minimum 1 year of experience in a telesales, customer support, or inbound/outbound call center role. Fluency in Hindi and English (other regional languages are a plus). Good communication and convincing skills. Basic knowledge of eCommerce or experience with sellers (Amazon, Flipkart, Meesho, etc.) is a plus. Comfortable using Google Sheets, basic CRM tools, and WhatsApp Web. Preferred Skills: Empathetic and persuasive communicator Self-motivated with the ability to meet daily call and conversion targets Comfortable working in fast-paced startup environments Compensation: Fixed salary + Performance incentives Daily/weekly target bonuses Opportunity to grow into sales, training, or operations roles Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Yearly bonus Language: Hindi (Preferred) Work Location: In person