As a call center representative based in the Philippines, you will be responsible for handling inbound and outbound calls from customers. Your primary role will be to address customer inquiries, resolve issues, and provide information about products or services. You must have excellent communication skills and be able to maintain a professional and courteous demeanor at all times. In addition to handling calls, you may also be required to respond to customer emails or chat messages. It is essential to have strong multitasking abilities and be able to navigate computer systems efficiently to access relevant information. Furthermore, you will need to follow scripts and guidelines provided by the company to ensure consistency in communication with customers. Additionally, you may be responsible for documenting call information, updating customer records, and escalating complex issues to the appropriate department. The ideal candidate for this role should have previous customer service experience, be fluent in English, and possess a strong desire to help customers. A positive attitude, patience, and the ability to work well under pressure are also essential qualities for success in this position.,

More Jobs at Veyloratechserve

Call Center Agent

tiruppur, tamil nadu

1.0 - 5.0 yrs

Salary: Not disclosed

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Call Center Agent