Call Center Agent

1 - 6 years

2 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a customer-focused

Call Center Agent

to handle incoming and outgoing calls, assist customers with queries, provide accurate information, and ensure high levels of customer satisfaction.

Key Responsibilities


  • Handle

    inbound and outbound

    customer calls in a professional manner
  • Provide accurate information about products/services
  • Resolve customer queries, complaints, and issues effectively
  • Update customer details and call records in the system
  • Follow call scripts, company procedures, and quality guidelines
  • Maintain a positive and helpful attitude toward customers
  • Meet daily/weekly

    call targets

    and performance metrics
  • Escalate unresolved issues to the appropriate department
  • EXPERIENCE & QUALIFICATION:

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