Call Center Agent

Astroscience Technologies India Pvt Ltd

0 years

1 - 2 Lacs

delhi

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

efficiency empathy surveys resolve crm communication data training development service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Make outbound calls to follow up on customer issues, sales leads, or satisfaction surveys (if applicable)
Provide accurate information about products, services, and company policies
Resolve customer complaints or escalate complex issues to supervisors or relevant departments
Update customer records and call details in the system (CRM or call center software)
Meet or exceed daily call handling targets and quality standards
Follow communication scripts, guidelines, and procedures when handling calls
Maintain confidentiality and adhere to data protection regulations
Participate in ongoing training and development sessions

Qualifications and Skills:

High school diploma or equivalent; additional education is a plus
Proven experience in a call centre or customer service role preferred
Excellent verbal and written communication skills
Strong listening and problem-solving abilities
Ability to work under pressure and handle difficult customers with professionalism
Proficiency in basic computer applications and call center systems (e.g., CRM software)
Team player with a positive attitude and willingness to learn

Job Type: Full-time

Pay: ₹16,000.00 - ₹21,000.00 per month

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