Business Transformation Manager

A RP Sanjiv Goenka Group company.

To know more about Firstsource please visit our website www.firstsource.com

Job location :Mumbai

Position : Manager- Business Transformation

Division : BPM

Experience : 12-15 years of experience in relevant role

Purpose of the Role :-

We are seeking a certified Lean Six Sigma Black Belt with 12-15 years’ experience driving complex, high-value process improvement initiatives. The ideal candidate will possess exceptional analytical acumen, advanced proficiency in Minitab or JMP,

Roles & Responsibilities :-

· Lead high-stakes, cross-functional improvement projects using Lean Six Sigma to deliver measurable cost savings, efficiency gains, and strategic impact.

· Apply advanced statistical analysis with tools like Minitab/JMP and expert-level Excel to identify root causes, validate solutions, and guide decision-making.

· Mentor and coach Green Belts and project teams, ensuring consistent, high-quality application of Lean Six Sigma principles.

· Conduct detailed process mapping and gap analysis (AS-IS vs. TO-BE) to uncover inefficiencies, risks (FMEA) and improvement opportunities.

· Facilitate Kaizen events and workshops to accelerate problem-solving and embed a culture of continuous improvement.

· Map and optimize customer journeys, integrating digital solutions to enhance performance and experience.

· Drive transformation initiatives from scope definition through execution, ensuring timelines, budgets, and quality targets are achieved.

· Audit and monitor implemented processes to ensure sustainability, compliance, and long-term performance.

· Deliver impactful training programs in Lean Six Sigma and Continuous Improvement to strengthen organizational capability.

· Identify and implement (with assistance from tech teams) Digital, AI, and ML-enabled interventions to push the

boundaries of process efficiency and innovation.

· Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables.

· Ensure alignment of improvement initiatives with organizational goals and strategic objectives.

· Prepare and present progress reports, project documentation, and executive summaries to leadership.

Key Performance Indicators

· Project Delivery: % of projects completed on time and within scope.

· Financial Impact: Annual cost savings or revenue gains attributed to completed projects.

· Process Efficiency: Reduction in process cycle time, defect rates, or waste.

· Training & Development: Number of Green Belts trained and certified under mentorship.

· Stakeholder Satisfaction: Positive feedback ratings from project sponsors and participants.

· Innovation: Number of new best practices or process innovations implemented

Qualification & Experience requirements

· Bachelor’s degree in a related field, such as business administration, management or engineering.

· Experience in business transformation and change management in previous.

· Must have delivered 5 Black Belt level projects in the past

· Good/Strong understanding of Generative AI, predictive ML, and data analytics.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team in Hybrid setup

· Lean Six Sigma Black Belt certification is mandatory

· Lean Guide Certification is desired

⚠️ Disclaimer:

Contact Person

Reena Baldota

Email id: reena.baldota@firstsource.com